You will get Responsive Live Chat Support agent & Email Support Agent
Project details
I provide reliable and professional customer support and live chat services to help businesses deliver excellent customer experiences. I handle customer inquiries via live chat and email with fast, friendly, and accurate responses.
I focus on clear communication, problem-solving, and customer satisfaction. I can follow scripts, FAQs, and brand guidelines while maintaining a positive tone. Whether you need ongoing support or short-term assistance, I am committed to helping your customers feel heard and supported.
Services include live chat support, email support, customer inquiries, basic sales support, and follow-ups. I am detail-oriented, dependable, and easy to work with
I focus on clear communication, problem-solving, and customer satisfaction. I can follow scripts, FAQs, and brand guidelines while maintaining a positive tone. Whether you need ongoing support or short-term assistance, I am committed to helping your customers feel heard and supported.
Services include live chat support, email support, customer inquiries, basic sales support, and follow-ups. I am detail-oriented, dependable, and easy to work with
Purpose
BusinessIndustry
Business Services & Consulting, Financial Services, GamingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$100
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 10 | 20 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$20
Additional Hour of Work
+$5Frequently asked questions
About Joan Marie
Live Chat & Email Customer Support Specialist | Non-Voice VA
Las Pinas, Philippines - 8:33 am local time
I help businesses deliver fast, accurate, and professional responses that improve customer satisfaction through clear and effective written communication.
Experience Highlights:
Handled 575+ live chats in an 8-hour shift using a live chat support platform
Maintained 100% accurate chat tagging and proper categorization
Managed high chat volumes while maintaining speed and quality
Provided live chat and email support for customer inquiries
Resolved account, billing, and general support concerns
Followed strict SOPs, QA guidelines, and tagging rules
Strong written English, detail-oriented, and exam-ready
Tools & Skills:
Live chat support platforms
Email ticket handling
CRM tools and documentation
Data entry and administrative support
I am reliable, responsive, and able to work independently. I’m open to short-term or long-term projects and ready to start immediately.
Steps for completing your project
After purchasing the project, send requirements so Joan Marie can start the project.
Delivery time starts when Joan Marie receives requirements from you.
Joan Marie works on your project following the steps below.
Revisions may occur after the delivery date.
Requirement & Access Collection
Client purchases the project and sends instructions, goals, and required access (tools, accounts, files).
Task Review & Confirmation
I review the requirements, confirm scope, timeline, and clarify any questions before starting.