You will get SaaS & Billing/Customer Support for E-commerce (Email, Chat, Chargebacks)
Top Rated
Top Rated
Project details
š¹ All of the packages include the following services;
ā Respond to customer emails and chat queries (Via - Freshdesk, Helpscout, Zendesk, Commslayer, RichPanel & Gorgias).
ā Help with billing and refund-related issues.
ā Communicate with suppliers/fulfillment teams regarding order shipping delays, damages, returns and claims.
ā Manage Chargebacks/Disputes on PayPal, Stripe, Shopify Payments, Klarna, and Airwallex.
ā Manage returns and refunds.
ā Bug reporting and resolution follow-up.
ā Subscription Management (Via - Loop & Recharge).
ā Respond to customer emails and chat queries (Via - Freshdesk, Helpscout, Zendesk, Commslayer, RichPanel & Gorgias).
ā Help with billing and refund-related issues.
ā Communicate with suppliers/fulfillment teams regarding order shipping delays, damages, returns and claims.
ā Manage Chargebacks/Disputes on PayPal, Stripe, Shopify Payments, Klarna, and Airwallex.
ā Manage returns and refunds.
ā Bug reporting and resolution follow-up.
ā Subscription Management (Via - Loop & Recharge).
Industry
Business Services & Consulting, Ecommerce, Education, Fashion & Apparel, Financial Services, Logistics & Supply Chain Management, Real Estate, Retail & Wholesale, Software, Telecommunications, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$500
|
Standard
$800
|
Advanced
$1,500
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 8 | 8 | 8 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Chargebacks/Disputes Management
(+ 1 Day)
+$1
20 reviews
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(2)
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This project doesn't have any reviews.
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Jessica Nicole C.
Sep 8, 2018
Inspection of himalayan salt lamps
Muhammad has become a reliable part of our team. He is detail oriented, responsible and dependable. We will definitely be hiring him again.
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Jessica Nicole C.
Aug 1, 2018
Inspection of himalayan salt lamps
Muhammad is trustworthy, thorough and detail oriented. He has great communication also. We will definitely hire him again!
FO
Franklin O.
Aug 1, 2018
Need an experienced E-commerce virtual assitant - Must be fluent in English
Great experience! Work successfully done. Thank you!
About Muhammad
Customer Support Expert | E-Commerce & SaaS | Chargebacks/Disputes Pro
100%
Job Success
Karachi, PakistanĀ - 2:55 am local time
Iām Muhammad Munim. ā a Senior Customer Support Specialist with over 15 years of experience in E-commerce and SaaS customer service. I provide end-to-end support that boosts customer satisfaction, reduces chargebacks, and streamlines your support systems.
š¼ š¦šš„š©šššš¦ š š¢šššš„:
š¦ Shopify & E-commerce Customer ServiceāØāļø Shopify customer service & admin supportāØāļø Order tracking, refunds, subscriptions, and returnsāØāļø Managing disputes and resolving customer concernsāØāļø Daily e-commerce VA tasks (storefront support, product queries)
š¬ Customer Support ChannelsāØāļø Email handling & inbox managementāØāļø Live chat and phone support (US/UK/EU timezone)āØāļø Zendesk, Gorgias, Helpscout, Intercom ā setup and support
š³ Chargeback & Disputes HandlingāØāļø Stripe, PayPal, Klarna, and Airwallex dispute resolutionāØāļø Refund processing, custom receipts, subscription issuesāØāļø Chargeback documentation & prevention strategies
š§ SaaS Customer Support & Tech HelpāØāļø SaaS product troubleshooting and user supportāØāļø Subscription setup, billing fixes, onboardingāØāļø CRM support via HubSpot, Zoho, Salesforce
š” šŖšš¬ ššššš”š§š¦ ššš„š š š:āØ
ā Shopify + SaaS + Payment platform experienceāØ
ā Mastery of Zendesk, Gorgias, Intercom, HelpscoutāØ
ā 15 years of supporting E-commerce customersāØ
ā Chargeback handling expert across Stripe, Klarna, PayPal, and AirWallex
ā Friendly, fluent, and ready to jump in immediately
š¢ šš©ššššššš šš¢š„:āØ
š Daily email/live chat coverageāØ
š Chargeback and dispute resolutionāØ
š Shopify admin tasks and E-commerce VA rolesāØ
š SaaS support, billing queries, and CRM support
š© Letās connect ā Iāll keep your customers happy and your inbox under control.
šÆ Keywords:
Shopify customer service, E-commerce customer service, Customer support, Customer service, Email handling, Live chat, Chargeback handling, Disputes handling, PayPal, Klarna, Stripe, Airwallex, E-commerce VA, Gorgias, Zendesk, Helpscout, Intercom, Tech support, SaaS customer support, SaaS customer service
Steps for completing your project
After purchasing the project, send requirements so Muhammad can start the project.
Delivery time starts when Muhammad receives requirements from you.
Muhammad works on your project following the steps below.
Revisions may occur after the delivery date.
Getting you started!
After I have all the required access and tools. I will get your work right away.