You will get SaaS Customer Support Process Design & Setup
Top Rated
Project details
Hi there! I am a skilled Virtual Assistant with 5 years of experience providing administrative, personal and project management support to clients from various industries. I am a reliable, efficient and detail-oriented professional, committed to delivering high-quality results.
My skill set includes proficiency in various software tools and platforms, such as customer support, email management, scheduling appointments, data entry, social media management, bookkeeping, travel arrangements and other administrative tasks. I am also experienced in project management, with a proven track record of delivering projects on time and within budget.
I am a quick learner with excellent communication skills and am able to work independently or as part of a team. I am committed to providing exceptional customer service and am passionate about helping clients achieve their goals.
My skill set includes proficiency in various software tools and platforms, such as customer support, email management, scheduling appointments, data entry, social media management, bookkeeping, travel arrangements and other administrative tasks. I am also experienced in project management, with a proven track record of delivering projects on time and within budget.
I am a quick learner with excellent communication skills and am able to work independently or as part of a team. I am committed to providing exceptional customer service and am passionate about helping clients achieve their goals.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Manufacturing & Storage, Retail & Wholesale, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$100
|
Standard
$250
|
Advanced
$550
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 14 days |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$50 - $100
Additional Hour of Work
+$35
Live Chat Support
(+ 2 Days)
+$200Frequently asked questions
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AC
Alexis C.
Jul 27, 2026
CS Agent
AC
Alexis C.
Jan 26, 2026
CS Agent
AC
Alexis C.
Jul 28, 2025
CS Agent
AC
Alexis C.
Jan 27, 2025
Customer Ambassador, Premium Support
AC
Alexis C.
Aug 12, 2024
Customer Ambassador, Premium Support
About Asim
Akeneo PIM Specialist | Catalog Implementation & Customer Success
100%
Job Success
Sheikhupura, Pakistan - 10:54 am local time
With 16,000+ logged hours and Top Rated Plus status, I bring enterprise-grade reliability to every engagement. My work sits at the intersection of technical product operations and customer-facing success: I onboard manufacturers and distributors, structure product taxonomies, manage attribute mapping, validate data quality, and ensure customers and internal teams get the most out of their PIM investment.
𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:
Akeneo configuration and administration, product catalog setup, attribute group management, taxonomy design, data validation rules, digital asset linking, and quality-of-life improvements for data teams. I use AI tools — including ChatGPT and prompt engineering — to accelerate product description writing, content enrichment, and data standardization at scale. I have managed product onboarding workflows from raw manufacturer data through to enriched, publish-ready records.
𝐀𝐈-𝐀𝐬𝐬𝐢𝐬𝐭𝐞𝐝 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬:
I integrate AI into day-to-day product and support workflows: generating and refining product descriptions, building prompt templates for consistent content enrichment, automating repetitive data tasks, drafting support responses, and using AI to flag quality issues in large datasets. Tools include ChatGPT, Microsoft Copilot, and Claude. This reduces manual effort and improves consistency across high-volume catalogs and support queues.
𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 𝐚𝐧𝐝 𝐎𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠:
Full-cycle client onboarding for SaaS platforms: kickoff through go-live. I handle implementation support, user training, process documentation, issue escalation, and long-term account health monitoring — reducing time-to-value for customers and support burden for internal teams.
𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬:
Omnichannel support management via Zendesk, Gorgias, Intercom, and Salesforce. Team leadership, QA monitoring, SLA management, macro and template development, and performance reporting. I have managed support operations for eCommerce brands at scale.
𝐞𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬:
Product listing management, order operations, seller support, and store-level operations across major eCommerce platforms including Amazon Seller Central and eBay.
𝐓𝐨𝐨𝐥𝐬: Akeneo · ChatGPT · Microsoft Copilot · Claude · Zendesk · Gorgias · Keeping · Salesforce · HubSpot · Microsoft Excel · Google Workspace · Confluence · Notion · ClickUp · Jira · Slack · Loom · Zoho
If you need a specialist who can own product data quality end to end — or a Customer Success resource who understands the full SaaS implementation lifecycle and knows how to use AI to work faster and smarter — let's talk.
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Delivery time starts when Asim receives requirements from you.
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Revisions may occur after the delivery date.
Provide the completed work to client
The client will receive the work before the job is completed. Once the client confirms that the job is done, we will proceed to close the job.