You will get SaaS Onboarding & Operations Support | Customer Success Assistant
Project details
I provide organised, reliable SaaS onboarding and operations support that keeps your customers guided, your workflows clean, and your team focused. With 20+ years of client-facing experience, I deliver clear communication, structured processes and consistent results, so you can grow without the daily operational stress.
Bilingual English–Hungarian support available if needed.
Bilingual English–Hungarian support available if needed.
Industry
SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$45
|
Standard
$95
|
Advanced
$175
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 1 | 3 | 6 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$20 - $35
Additional Hour of Work
+$35
Weekend Delivery
(+ 1 Day)
+$25About Peter
Customer Support & Operations Specialist | SaaS, Crypto, Community
Southport, United Kingdom - 5:37 pm local time
I specialise in SaaS support, client relations, community engagement and process organisation, helping teams stay efficient, structured and customer focused.
I’m calm under pressure, highly organised, and comfortable taking ownership from issue to resolution.
⦿ CORE SPECIALTIES
Customer Support & Client Assistance
- Email + chat support
- Issue resolution & escalation management
- Multi-channel communication
- Bilingual - English/Hungarian
Operations & Workflow Support
- Scheduling, documentation, SOPs
- Data accuracy, CRM updates
- Process improvement & organisation
Community & Social Support
- Discord / Telegram / X / Social media platforms
- User engagement, moderation, messaging
Crypto/Trading Proficiency
- TradingView, Technical analysis, risk management
- Wallets, CEX/DEX platforms, Prop firms
⦿ SALES / CLIENT RELATIONS
5 years in sales and insurance brokerage strengthened my communication, clarity and ability to explain complex information simply to clients.
⦿ SOCIAL MEDIA
10+ years of managing social presence for my business — content planning, branding consistency, community communication, and message handling across Instagram, Facebook, X and other Social media platforms.
⦿ TOOLS & PLATFORMS
Google Workspace • MS Office • AI tools • CRM systems • X • Instagram • Facebook/Meta • Discord • Telegram • Meta Business Suite • MacOS • Windows • Canva • Adobe tools • Youtube • Linkedin • TradingView • CEX/DEX platforms • Prop firms • Ebay • Amazon
I’m reliable, organised, proactive and easy to work with, and I enjoy supporting teams who value clarity, structure and excellent customer communication.
Kind regards,
Peter Walter
Steps for completing your project
After purchasing the project, send requirements so Peter can start the project.
Delivery time starts when Peter receives requirements from you.
Peter works on your project following the steps below.
Revisions may occur after the delivery date.
Review access & information
I’ll review the tools, workflows and goals you shared, and confirm anything that needs clarification before I start.
Set up and organise workflows
I’ll begin handling onboarding/support tasks, update CRM records, organise processes and keep communication clear and consistent.