You will get seamless support, effortless organization, and more time to thrive
Project details
Hi, I’m Joana May Cuyam, your dedicated Virtual Assistant.
I am committed to providing exceptional support, tailored to meet your specific needs. Whether you require assistance with a simple task or a more complex project, I am here to ensure your goals are met efficiently and professionally.
Professional Experience:
• Customer Service Advisor specializing in email support with a strong background in Google products and services.
Let’s connect to discuss how I can help you achieve your objectives and elevate your business.
I am committed to providing exceptional support, tailored to meet your specific needs. Whether you require assistance with a simple task or a more complex project, I am here to ensure your goals are met efficiently and professionally.
Professional Experience:
• Customer Service Advisor specializing in email support with a strong background in Google products and services.
Let’s connect to discuss how I can help you achieve your objectives and elevate your business.
Data Entry Type
Copy Paste, Online ResearchData Entry Tool
Google Docs, Google Sheets, Microsoft Excel, Microsoft Office, Microsoft WordWhat's included
| Service Tiers |
Starter
$5
|
Standard
$6
|
Advanced
$8
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Revisions | 1 | 2 | 3 |
Formatting & Clean Up | |||
Graph & Table Creation |
About Joana May
Customer Service VA | Email & Chat Support | Fast Response | Customer
San Jose del Monte, Philippines - 5:58 am local time
Hi! I'm Joana May Cuyam, a reliable Customer Service Virtual Assistant who provides fast and professional support through email, chat, and social media. I’m now transitioning from my corporate role and bring my skills, dedication, and attention to detail to support your business efficiently. I help businesses manage customer interactions, resolve concerns, and keep communication clear so you can focus on what matters most.
I have 2 years of BPO experience providing email and chat support in Google Workspace and currently work in Google Play support. I’m now offering part-time support to help businesses like yours manage customer interactions efficiently. With my skills, professionalism, attention to detail, problem-solving, and strong communication, I ensure your customers feel heard, valued, and supported.
Here are the services I can help you with:
• Email customer support
• Live chat support
• Social media customer responses
• Handling customer inquiries
• Order status and account assistance
• Refund processing and subscription cancellation
• Basic troubleshooting assistance
• Ticket management and updates
• Issue resolution and escalation
• CRM updates and documentation
• Customer follow-ups
Tools I am comfortable using:
• Google Workspace
• Microsoft Office and Excel
• Social media platforms (Instagram and Facebook Page)
• CRM and ticketing systems
• Slack and team communication tools
I am known for being:
• Professional and polite in communication
• Detail-oriented and organized
• Reliable when handling customer concerns
• Quick to learn new systems
• Focused on CSAT and high resolution rates
• Committed to following company policies and guidelines
• Fast response while meeting SLA requirements
• Trustworthy when handling customer sensitive information (SPII)
Equipment:
• ASUS VivoBook with Intel i9 processor
• Fast and stable internet connection (250 Mbps download and upload speed)
• Quiet and dedicated workstation for focused work
Be my first client, and let’s make your customer support stress-free. I would be glad to support your business and help provide excellent customer service to your customers. I look forward to working with you. Feel free to message me so we can schedule a call.
Steps for completing your project
After purchasing the project, send requirements so Joana May can start the project.
Delivery time starts when Joana May receives requirements from you.
Joana May works on your project following the steps below.
Revisions may occur after the delivery date.
Project Planning
Set clear expectations, timelines, and deliverables. Ensure all necessary resources are in place to begin the work.