You will get Security Guard Dispatch & Duty Confirmation Support (24/7 Coverage)
Project details
Managing guards across multiple sites? I offer professional security guard scheduling and duty confirmation services to help your team stay on-site, on-time, and accountable.
🚨 Services Include:
Daily guard dispatch coordination
Attendance confirmations (call, WhatsApp, SMS)
Emergency coverage handling
Shift logs and reporting
24/7 or shift-based support options
I work with teams in residential, commercial, and event security across US, UK, and Canada.
🚨 Services Include:
Daily guard dispatch coordination
Attendance confirmations (call, WhatsApp, SMS)
Emergency coverage handling
Shift logs and reporting
24/7 or shift-based support options
I work with teams in residential, commercial, and event security across US, UK, and Canada.
Language
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$54
|
Advanced
$90
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 5 days |
Number of Hours of Work | 3 | 9 | 15 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
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HJ
Herbert J.
Aug 13, 2024
Customer service representative /bi lingual a plus
SF
Sally F.
May 31, 2023
Hiring specialist for a security company
About Muhammad
Customer Support Lead & Operations Specialist | Zendesk & Dispatch
Nowshera Cantonment, Pakistan - 9:06 pm local time
As the founder of RENT A SKILL (a remote support operations business), I’ve trained and led teams of up to 35+ operators. I understand onboarding, SOP development, and quality control inside and out. When hired individually on Upwork, I personally execute and handle your account directly—bringing senior-level operational discipline to your daily tasks.
Core Capabilities & Services:
• Customer Support & Experience: High-volume ticket resolution via Zendesk, Gorgias & Freshdesk, Live Chat, Email, and Phone Support; calm and empathetic de-escalation of difficult inquiries.
• Dispatch & Operations: Security, transport, and field service dispatch; handling last-minute shift call-offs, emergency coverage, attendance tracking, and appointment scheduling.
• CRM & Administrative Operations: Contact, pipeline, and record management across Salesforce CRM, HubSpot, and Zoho CRM; custom reporting using Google Workspace and MS Excel.
• Team & Process Leadership: Creating standard operating procedures (SOPs), quality monitoring, and managing daily team task assignments.
Tools I Use Daily:
Zendesk | Gorgias | Freshdesk | Salesforce CRM | HubSpot | Google Workspace | MS Excel | Slack | ClickUp | Notion | GuardsPro
Communication & Availability:
Fluent professional English with extensive experience supporting North American clients during US business hours. Available for long-term support and operational lead roles.
Send me an invite or message to discuss how I can streamline your support operations!
Steps for completing your project
After purchasing the project, send requirements so Muhammad can start the project.
Delivery time starts when Muhammad receives requirements from you.
Muhammad works on your project following the steps below.
Revisions may occur after the delivery date.
Receive Guard List & Shift Structure
Set Up Schedule & Contact Plan