You will get Сentralized customer support knowledge base to cut agent research time.
Rising Talent
Rising Talent
Project details
Tired of your support team wasting time searching for answers? I don't just set up another wiki. I build a centralized knowledge system in Guru or Confluence that cuts agent research time by 30%, as proven in my role at Manychat. My expertise is turning scattered information into a structured, searchable, and living resource that your team will actually use. You get more than software setup—you get a clear process for maintaining knowledge, reducing repetitive tickets, and accelerating onboarding. Let's build the single source of truth that scales with your growth.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$500
|
Standard
$2,000
|
Advanced
$4,000
|
|---|---|---|---|
| Delivery Time | 5 days | 14 days | 21 days |
Number of Hours of Work | 11 | 45 | 75 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | - | - |
Email Support | - | ||
Live Chat Support | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$400 - $2,000
Additional Hour of Work
+$40Frequently asked questions
About Nino
Business Development & CX Operations Manager | Launch.ist
Barcelona, Spain - 12:58 pm local time
At Launchist, we help startups build lean MVPs and scalable backends (Python, React, Low-code). Whether it's an AI-driven automation tool or a complex data platform, our focus is on "no-frills" engineering that helps business grow.
I’m here to ensure your project is scoped accurately, built securely, and delivered without the usual agency friction.
Steps for completing your project
After purchasing the project, send requirements so Nino can start the project.
Delivery time starts when Nino receives requirements from you.
Nino works on your project following the steps below.
Revisions may occur after the delivery date.
Audit current state
I will review your existing documentation, knowledge gaps, and team workflows to build a foundation for the new structure.
Design information architecture
Based on the audit, I will create a clear taxonomy, page structure, and navigation for your new knowledge base in Guru/Confluence.