You will get Shopify customer support and order management for your store
Project details
You will get a dedicated Shopify customer support specialist who handles your store tickets, live chat, and email professionally keeping your customers happy and your store metrics clean every single day.
With 7+ years of eCommerce customer support experience across Shopify, Gorgias, and Zendesk, I manage order
issues, returns, refunds, chargebacks, and shipping inquiries while maintaining 98% CSAT and inbox zero every shift. You focus on growing your store I handle your customers.
With 7+ years of eCommerce customer support experience across Shopify, Gorgias, and Zendesk, I manage order
issues, returns, refunds, chargebacks, and shipping inquiries while maintaining 98% CSAT and inbox zero every shift. You focus on growing your store I handle your customers.
Purpose
BusinessIndustry
Beauty & Cosmetics, Construction, Ecommerce, Fashion & Apparel, Food & Beverage, Hardware & Electronics, Logistics & Supply Chain Management, Marketing & Advertising, Retail & Wholesale, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$35
|
Standard
$120
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 1 day | 5 days | 22 days |
Number of Hours of Work | 8 | 40 | 160 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
Helpdesk Setup and Automation
+$75Frequently asked questions
1 review
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BD
Benoit D.
Jun 23, 2026
B2B cold caller / high ticket website sales
Great work! Couldn’t ask more. Keep details about every call who was made. He was clear and transparent. 5 stars review
About Muhammad Bilal
eCommerce Customer Support Specialist | Shopify, Gorgias, Zendesk
Lahore, Pakistan - 2:56 am local time
With 7+ years of customer service experience, I manage high-volume support queues, complex order issues, customer complaints, escalations, and retention-focused conversations while protecting the customer experience and keeping store operations organized.
My background includes eCommerce customer support, SaaS customer service, hospitality support, medical customer service, virtual assistance, and CRM operations.
I can support your business with ⮯
🔸 Accurately documenting every customer interaction, following brand policies, and communicating clearly with customers, fulfillment teams, and management
🔸 Shopify customer support, order management, order tracking, address changes, cancellations, returns, refunds, exchanges, missing deliveries, damaged orders, chargebacks, and payment disputes
🔸 Zendesk and Gorgias helpdesk management, including ticket triage, tagging, prioritization, macros, canned responses, SLA tracking, inbox organization, internal notes, follow-ups, and escalation workflows
🔸 Amazon Seller Central support, including buyer messages, return requests, refund inquiries, delivery complaints, A-to-Z claim assistance, negative review responses, and policy-compliant communication
🔸 Email support, live chat support, phone support, complaint resolution, customer retention, CSAT improvement, first-contact resolution, and professional communication with US and UK customers
🔸 Virtual assistant and CRM support, including HubSpot updates, data entry, product uploads, documentation, internet research, calendar management, and administrative coordination
Tools:
Shopify • Gorgias • Zendesk • Freshdesk • Help Scout • Re:amaze • LiveAgent • Amazon Seller Central • WooCommerce • eBay • HubSpot • Zoho CRM • Zoho Desk • Intercom • Google Workspace • Microsoft Office • Trello • Asana • Notion
Whether you need ongoing eCommerce customer support, rapid backlog clearance, a better-organized helpdesk, or dependable long-term coverage, I can take full ownership of your support queue, resolving issues quickly, maintaining accurate documentation, and delivering a consistent customer experience across every channel.
Share your store platform, support channels, average ticket volume, and required coverage hours, and I’ll outline how I can manage your queue effectively from day one.
Steps for completing your project
After purchasing the project, send requirements so Muhammad Bilal can start the project.
Delivery time starts when Muhammad Bilal receives requirements from you.
Muhammad Bilal works on your project following the steps below.
Revisions may occur after the delivery date.
Step : 01
Review your store, helpdesk access, ticket volume, and any existing SOPs or templates
Step: 02
Onboard into your Gorgias, Zendesk, or helpdesk tool and set up workflow