You will get shopify customer support, chat support, email replies, zendesk, freshdesk
Project details
Hi,
If you’re looking for someone who can professionally handle customer support and keep customers satisfied, I’d be a great fit. I have solid experience managing Shopify customer support and backend operations for multiple ecommerce businesses.
I worked with a European sock brand, handling exchanges, refunds, tracking, and order-related inquiries while maintaining excellent customer satisfaction. I also supported a custom print store, assisting customers with personalized apparel orders and smooth communication.
In addition, I managed backend operations for 20+ Shopify dropshipping stores across niches including apparel, watches, wines, meat, and digital products.
I can help with:
• Customer support via email, Shopify Inbox & Zendesk
• Order tracking, refunds, returns & exchanges
• Ticket management and product inquiries
• Shopify listings & inventory updates
• Vendor/customer follow-ups and reporting
Why hire me?
• Fluent English communication
• Fast response time
• 24/7 availability for US/UK/AU time zones
• Reliable, detail-oriented, and customer-focused
I’m available full-time and can start immediately. Thanks!
If you’re looking for someone who can professionally handle customer support and keep customers satisfied, I’d be a great fit. I have solid experience managing Shopify customer support and backend operations for multiple ecommerce businesses.
I worked with a European sock brand, handling exchanges, refunds, tracking, and order-related inquiries while maintaining excellent customer satisfaction. I also supported a custom print store, assisting customers with personalized apparel orders and smooth communication.
In addition, I managed backend operations for 20+ Shopify dropshipping stores across niches including apparel, watches, wines, meat, and digital products.
I can help with:
• Customer support via email, Shopify Inbox & Zendesk
• Order tracking, refunds, returns & exchanges
• Ticket management and product inquiries
• Shopify listings & inventory updates
• Vendor/customer follow-ups and reporting
Why hire me?
• Fluent English communication
• Fast response time
• 24/7 availability for US/UK/AU time zones
• Reliable, detail-oriented, and customer-focused
I’m available full-time and can start immediately. Thanks!
Purpose
BusinessIndustry
Animals & Pets, Beauty & Cosmetics, Business Services & Consulting, Construction, Ecommerce, Engineering, Events Planning, Fashion & Apparel, Food & Beverage, Gaming, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Medical & Pharmaceutical, Photography, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Travel & TourismLanguage
EnglishWhat's included $5
These options are included with the project scope.
$5
- Delivery Time 1 day
- Number of Hours of Work 2
- Scriptwriting
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
Frequently asked questions
About Ayesha
Provide Customer support for Shopify, email replies, zendesk tickets
Sarai Sidhu, Pakistan - 6:43 am local time
Are you looking for someone who can handle your customer support and keep your customers satisfied 24/7? I will be your best choice and you can hire me after revieweing my experience of handling different stores mentioned below where I converted a lot of buyers into long term customers because of my perfect communication and and excellent understanding skills.
I’ve worked with a European sock brand (Zippra), where I handled a high volume of customer inquiries related to size exchanges, refunds, and order concerns. I focused on resolving issues quickly and professionally, helping maintain customer satisfaction and trust.
I also supported a custom digital print store, assisting customers with personalized orders for apparel like shirts and caps. I handled questions about print quality, design accuracy, and spelling, ensuring every order met the customer’s expectations.
> I worked as a Dropshipping Manager at Back-end Operations, managing backend operations and product listings for around 20 Shopify stores in the U.S., across niches such as wines, watches, meat, apparel, and e-prints.
I can professionally handle your business operations, including:
• Timely and professional responses to customers (genuine, personalized, and satisfaction-focused) via Shopify inbox, email replies, zendesk tickets reply
• Product inquiries (sizes, colors, availability)
• Order status, tracking, ticket management, and closures
• Shipping delays, returns, exchanges, and refunds
• Escalating complex issues to your team when needed
• Follow-ups with customers, vendors, distributors, and warehouse teams
• Maintaining accurate customer records and reports (Excel, Airtable, Google Sheets)
• Basic Shopify store management (product listings, variants, descriptions, inventory tracking, order fulfillment, discount creation)
• Any additional tasks assigned
Additional strengths:
• Fluent English (written & spoken) with clear, professional communication
• Fast response time (within 1 hour)
• 24/7 availability across EST / PST / UK / US / Australian time zones
• Comfortable in fast-paced environments with high workloads
• Reliable, detail-oriented, and solution-focused approach
I am available full-time and can start immediately. My goal is to help you reduce workload, improve response time, and deliver a smooth customer experience that keeps your customers satisfied and loyal.
Thanks
Steps for completing your project
After purchasing the project, send requirements so Ayesha can start the project.
Delivery time starts when Ayesha receives requirements from you.
Ayesha works on your project following the steps below.
Revisions may occur after the delivery date.
Client purchases the project and sends requirements.
Client purchases the project and sends requirements.