You will get Shopify Customer Support (Email & Chat)
Project details
Receive dependable Shopify customer support with efficient management of emails, live chat, and orders to keep your store organized, enhance customer satisfaction, and save you time.
Purpose
BusinessIndustry
Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Food & Beverage, Retail & WholesaleLanguage
EnglishWhat's included
| Service Tiers |
Starter
$60
|
Standard
$90
|
Advanced
$130
|
|---|---|---|---|
| Delivery Time | 3 days | 3 days | 2 days |
Number of Hours of Work | 5 | 8 | 12 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$20 - $30
Additional Hour of Work
+$12
Live Chat Support
+$20Frequently asked questions
About Jackie Odette
E-commerce Virtual Assistant | Customer Support & Admin | Shopify
Ambohibao, Madagascar - 8:58 am local time
I’m a Virtual Assistant with experience in administrative support, customer service, and e-commerce.
I mainly work with Shopify businesses, helping with customer support, orders, returns, refunds, product updates, and supplier follow-up.
On the support side, I can handle up to 50 tickets per day, including order tracking, customer questions, returns, refunds, and delivery issues.
For me, customer service is not just about answering calls, emails, or messages. It’s about listening to the customer, understanding their needs, and building trust with every interaction. That’s the kind of service I bring to the businesses I work with.
On the e-commerce side, I can set up 50–100 products per day, depending on the complexity and the information provided. This includes product pages, variants, prices, images, tags, and collections.
The tools I use include Shopify, Gorgias, HubSpot, DSers, ClickUp, Asana, Trello, Slack, Notion, Excel, ChatGPT, and Claude.
I use AI tools in my daily work to save time, organize information, and handle repetitive tasks more efficiently.
I’m comfortable working independently, following existing processes, and keeping things organized. I’m also used to handling customer issues with patience and care.
I’m available full-time and looking for a long-term collaboration where I can become a reliable part of your team.
If you think my profile could fit your needs, I’d be happy to discuss the role or complete a test task.
Best regards,
Haritiana Jackie Odette
Steps for completing your project
After purchasing the project, send requirements so Jackie Odette can start the project.
Delivery time starts when Jackie Odette receives requirements from you.
Jackie Odette works on your project following the steps below.
Revisions may occur after the delivery date.
Requirements & Access
Client provides Shopify access, support inbox access, and store policies to get started.
Store Review & Setup
I review your workflows, FAQs, and customer support guidelines to understand your process.