You will get Shopify Customer Support (Email & Chat)
Project details
Receive dependable Shopify customer support with efficient management of emails, live chat, and orders to keep your store organized, enhance customer satisfaction, and save you time.
Purpose
BusinessIndustry
Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Food & Beverage, Retail & WholesaleLanguage
EnglishWhat's included
| Service Tiers |
Starter
$60
|
Standard
$90
|
Advanced
$130
|
|---|---|---|---|
| Delivery Time | 3 days | 3 days | 2 days |
Number of Hours of Work | 5 | 8 | 12 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$20 - $30
Additional Hour of Work
+$12
Live Chat Support
+$20Frequently asked questions
About Jackie Odette
E-commerce Virtual Assistant | Customer Support & Admin | Shopify
Ambohibao, Madagascar - 5:02 am local time
I'm a virtual assistant with 10+ years of experience in administrative support, customer service, and e-commerce — and Shopify is one of my core tools.
I can handle both sides of this role independently: on the support side, I manage up to 50 tickets per day — order tracking, returns, refunds, and supplier coordination. On the product side, I can import and set up 50 to 100 products per day depending on complexity — pages, variants, pricing, images, tags, and collections.
I use ChatGPT and Claude daily in my workflow, so AI-assisted tasks are already part of how I work. I also have Canva experience, which helps when product visuals need a quick touch.
I'm reliable, detail-oriented, and available full-time. A contract-to-hire opportunity suits me well — I'm looking for a long-term collaboration, not a one-off gig.
Happy to jump on a quick call or complete a test task to show you how I work.
Best regards,
Haritiana Jackie Odette
Steps for completing your project
After purchasing the project, send requirements so Jackie Odette can start the project.
Delivery time starts when Jackie Odette receives requirements from you.
Jackie Odette works on your project following the steps below.
Revisions may occur after the delivery date.
Requirements & Access
Client provides Shopify access, support inbox access, and store policies to get started.
Store Review & Setup
I review your workflows, FAQs, and customer support guidelines to understand your process.