You will get Shopify customer support, orders, and inbox management efficiently
Project details
Running a Shopify store without structured support often leads to delayed replies, missed orders, refund disputes, and lost customers.
I set up and manage a complete Shopify customer support system where every message, order, and issue is handled so your store runs smoothly even when you’re not online. This is not random ticket answering, it’s a structured workflow built for e-commerce growth and retention.
I handle email and chat support, complaints, returns, refunds, and order changes, ensuring clear communication. I also track orders, provide shipping updates, and resolve delivery issues early.
To improve efficiency, I prioritize tickets (urgent, high-value, routine), reduce backlog, and prevent missed messages. On Shopify, I update product details, maintain inventory accuracy, and keep operations organized.
Tools: Shopify Admin, Zendesk, Gorgias, HubSpot, email, live chat.
Results: response time reduced from 72 hours to under 6 hours, 98%+ customer satisfaction, faster backlog clearance, improved order accuracy, and increased repeat purchases.
Ideal for scaling Shopify stores needing structured support focused on retention and trust, not one-off help.
I set up and manage a complete Shopify customer support system where every message, order, and issue is handled so your store runs smoothly even when you’re not online. This is not random ticket answering, it’s a structured workflow built for e-commerce growth and retention.
I handle email and chat support, complaints, returns, refunds, and order changes, ensuring clear communication. I also track orders, provide shipping updates, and resolve delivery issues early.
To improve efficiency, I prioritize tickets (urgent, high-value, routine), reduce backlog, and prevent missed messages. On Shopify, I update product details, maintain inventory accuracy, and keep operations organized.
Tools: Shopify Admin, Zendesk, Gorgias, HubSpot, email, live chat.
Results: response time reduced from 72 hours to under 6 hours, 98%+ customer satisfaction, faster backlog clearance, improved order accuracy, and increased repeat purchases.
Ideal for scaling Shopify stores needing structured support focused on retention and trust, not one-off help.
Industry
Business, EcommercePlatform
Shopify, OtherLanguage
EnglishWhat's included
| Service Tiers |
Starter
$35
|
Standard
$75
|
Advanced
$800
|
|---|---|---|---|
| Delivery Time | 5 days | 7 days | 30 days |
Inventory Management | |||
Order Management | |||
Customer Assistance | - | - | |
Payment Processing | - | - | - |
Product Offers & Promotions | - | - | - |
Reporting | - | - | - |
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PD
Paula D.
Aug 12, 2025
Meditation/visualization experiment participant
About Mary
Executive Assistant | Business Operations | Executive Support
Kubwa Suburban District, Nigeria - 5:20 am local time
A strategic Executive Assistant helping busy executives & startups reclaim their time through proactive executive support, administrative support, customer communication, and streamlined operational processes using modern digital and AI tools.
Measurable results don't come from strategy alone. They also require a result-oriented Executive Assistant who can manage priorities, streamline business operations, improve customer experience, and keep essential administrative functions running smoothly.
I optimize workflows by integrating the existing operational processes of executives and growing businesses into the Operations Management Systems designed with modern digital and AI-powered tools.
This helps executives & startup stay organized, improve productivity, optimize workflows, increase operational efficiency, and focus on growing their business with confidence.
⭐ Who I Support: Founders, CEOs, C-suite executives, Startups, SaaS companies, Agencies, Ecommerce brands, Real Estate Professionals, Coaches, Consultants, and Growing Businesses
Core Expertise ⭐
• Executive Support & Administrative Support — Managing executive priorities, coordinating daily activities, and ensuring seamless administrative operations.
• Calendar Management & Meeting Scheduling and Preparation — Protect executive time using Google Calendar, Calendly
• Email & Inbox Management — Zero missed priorities using Gmail, Outlook, Superhuman
• Project Coordination & Project Management — Projects delivered on time using ClickUp, Asana, Trello, Monday
• Business Operations & Workflow Management — Smooth daily operations using Notion, Airtable, Google Sheets
• Workflow Automation & Process Improvement — Greater operational efficiency using Zapier, ChatGPT
• Customer Support & Client Communication — Exceptional customer experience using Zendesk, Freshdesk, Intercom, HubSpot CRM
• Team Communication & Collaboration — Clear stakeholder alignment using Slack, Microsoft Teams
• Travel Planning — Stress-free travel using TripIt, Google Workspace
• Bookkeeping — Accurate financial visibility using QuickBooks, Xero
• SOP Creation, Documentation & File Management — Information instantly accessible using Google Drive, Microsoft 365, Dropbox
• Social media management & basic Graphics — Brand visibility using Buffer, Canva, social media platforms
• Online research, data entry, reporting, and document preparation — Informed decision making using Microsoft office, Google workspace, ChatGpt, Claude
I believe great Executive Support is about more than completing tasks. It's about anticipating needs, improving processes, communicating proactively, and building systems that help businesses operate more efficiently.
If you're looking for an Executive Assistant or Operation Coordinator who is proactive, organized, detail-oriented, and committed to helping your business run smoothly, I'd be happy to discuss how I can support your team.
Steps for completing your project
After purchasing the project, send requirements so Mary can start the project.
Delivery time starts when Mary receives requirements from you.
Mary works on your project following the steps below.
Revisions may occur after the delivery date.
Service Request from Client
Test Run for 1 Day - Demo Run Send me your feedback/Modification if required after Demo Review I will send you Daily Reports and Updates.