You will get Shopify Customer Support Virtual Assistant | Chat, Email & Order Management
Project details
Need a reliable Shopify Customer Support Virtual Assistant to manage your store’s daily operations?
I specialize in chat, email, and order management, helping Shopify brands deliver fast, friendly, and accurate customer service. From handling order updates, refunds, and returns to managing inboxes and tracking shipments I ensure every customer gets a smooth, positive experience.
What sets me apart is my Shopify expertise, quick response time, and attention to brand tone. I use tools like Gorgias, Zendesk, and Shopify Admin to keep your support system running efficiently so you can focus on sales while I handle your customers with care and professionalism.
I specialize in chat, email, and order management, helping Shopify brands deliver fast, friendly, and accurate customer service. From handling order updates, refunds, and returns to managing inboxes and tracking shipments I ensure every customer gets a smooth, positive experience.
What sets me apart is my Shopify expertise, quick response time, and attention to brand tone. I use tools like Gorgias, Zendesk, and Shopify Admin to keep your support system running efficiently so you can focus on sales while I handle your customers with care and professionalism.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$50
|
Advanced
$80
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 5 days |
Number of Hours of Work | 4 | 10 | 15 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | - | ||
Email Support | - | - | |
Live Chat Support | - | - |
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NB
Nasim Ullah B.
Jan 28, 2023
Hiring an Amazon Virtual Assistant
I highly recommend Neeha Parveen for any project. She demonstrated excellent skills, I would definitely hire her again.
About Neeha
Amazon Ecommerce Operations Shopify Manager | Customer Support
Rawalpindi, Pakistan - 6:08 am local time
I help founders streamline workflows, improve customer experience, manage day-to-day operations, and create scalable systems that support growth.
Listed below are my services, but are not limited to:
𝟏. 𝐄-𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 - 𝐒𝐡𝐨𝐩𝐢𝐟𝐲, 𝐁𝐢𝐠𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞, 𝐀𝐦𝐚𝐳𝐨𝐧, 𝐞𝐁𝐚𝐲, 𝐖𝐨𝐨𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞, 𝐚𝐧𝐝 𝐎𝐝𝐨𝐨
𝐚. 𝐃𝐚𝐲-𝐭𝐨-𝐃𝐚𝐲 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬
⚡️ Store Management
⚡️ Team Management & Task Delegation
⚡️ Monitor Analytics - Abandoned Carts, Click Rate, and Overall Website Traffic, Profit, and Sales
Pricing Strategy & Competitor Analysis
⚡️ Supplier & Vendor Coordination
⚡️ Inventory Management
⚡️ Order Fulfillment & Logistics Coordination
⚡️ Handling Chargebacks and Customer Reviews
⚡️ Customer Service & Support
⚡️ CSV Creation & Bulk Uploading
⚡️ Budget Management & Financial Reporting
⚡️ Other Adhoc Tasks
𝐛. 𝐒𝐭𝐨𝐫𝐞 𝐒𝐞𝐭 𝐔𝐩
⚡️ Website Development (Assisting in Front-End and Back-End Development)
⚡️ Website Design and Structure
⚡️ Website UI Testing
⚡️ Product Research
⚡️ Product Listing & Catalog Management
⚡️ Image and Video Clean Up
⚡️ SEO Optimized Product Description
⚡️ SEO - Meta Keywords and Description
⚡️ Basic HTML Knowledge
⚡️ Utilizing AI Tools
𝟐. 𝐆𝐞𝐧𝐞𝐫𝐚𝐥 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞 - 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐚𝐧𝐝 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥
⚡️ Calendar & Schedule Management
⚡️ Email Management & Correspondence
⚡️ Meeting Coordination & Preparation
⚡️ Travel Arrangements & Itinerary Planning
⚡️ Document Preparation & Expense Reporting
⚡️ Phone & Communication Management
⚡️ Task & Project Coordination
⚡️ Confidential Information Handling
⚡️ Event Planning & Coordination
⚡️ Personal Errands & Administrative Support
Tools that I used:
✔ Microsoft Apps - Excel, Word, PowerPoint
✔ Google Apps - Gmail, Sheets, Docs, Meet, Calendar, Tasks
✔ Canva, Adobe Photoshop, Filmora, Magix Pro
✔ Slack, Asana, Monday
✔ Trello, ClickUp
✔ Slack, Skype, Zoom
✔ Calendly
✔ Pipedrive
✔ Airtable
What you can expect from me:
✔️ Profit-driven results
✔️ Business Partner
✔️ Excellent Communication
✔️ Proactive
✔️ Self-starter
✔️ Right-Hand Woman
✔️ Accountability Partner
✔️ Great Attention to Detail
Let's team up and grow together! I'm just one message away. 💬
Steps for completing your project
After purchasing the project, send requirements so Neeha can start the project.
Delivery time starts when Neeha receives requirements from you.
Neeha works on your project following the steps below.
Revisions may occur after the delivery date.
I review your workflows
inbox setup, and order management process to ensure smooth daily operations.