You will get Shopify customer support with Gorgias & Zendesk
Project details
Are you looking for a reliable Shopify Customer Support Specialist who can deliver exceptional customer service while protecting your brand and increasing customer satisfaction?
I'm a Top Rated Upwork Freelancer with 15+ years of customer service experience, 18,700+ Upwork hours, and a 100% Job Success Score. I've supported brands including Bioma (Kilo Health), Milkin Plants, Hobbycraft, Pro Safety Supplies, Meetflowze, and Shopify stores.
I specialize in Shopify Customer Support, Gorgias, Zendesk, Email Support, Live Chat Support, Order Management, Customer Success, and Virtual Assistance.
Services:
• Shopify Administration & Order Processing
• Email & Live Chat Support
• Order Tracking
• Refunds, Returns & Exchanges
• Product Support
• PayPal Dispute & Chargeback Prevention
• Supplier Coordination
• Administrative Support
I quickly adapt to your SOPs, brand voice, and workflows to deliver fast, professional support. Whether you need ongoing customer support or extra help during busy periods, I'm ready to become a dependable extension of your team. Experienced with Shopify, Gorgias, Zendesk, CRM systems, eCommerce support, customer retention, and order management daily.
I'm a Top Rated Upwork Freelancer with 15+ years of customer service experience, 18,700+ Upwork hours, and a 100% Job Success Score. I've supported brands including Bioma (Kilo Health), Milkin Plants, Hobbycraft, Pro Safety Supplies, Meetflowze, and Shopify stores.
I specialize in Shopify Customer Support, Gorgias, Zendesk, Email Support, Live Chat Support, Order Management, Customer Success, and Virtual Assistance.
Services:
• Shopify Administration & Order Processing
• Email & Live Chat Support
• Order Tracking
• Refunds, Returns & Exchanges
• Product Support
• PayPal Dispute & Chargeback Prevention
• Supplier Coordination
• Administrative Support
I quickly adapt to your SOPs, brand voice, and workflows to deliver fast, professional support. Whether you need ongoing customer support or extra help during busy periods, I'm ready to become a dependable extension of your team. Experienced with Shopify, Gorgias, Zendesk, CRM systems, eCommerce support, customer retention, and order management daily.
Purpose
BusinessIndustry
Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Construction, Ecommerce, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Transportation & Automotive, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$50
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 2 | 5 | 10 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
Social Media Replies
(+ 1 Day)
+$10Frequently asked questions
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Julius Z.
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Jen M.
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Moon Morton was a wonderful addition to our team. He was extremely loyal, worked exceptionally hard and always did a great job completing tasks on time.
BI
Brett I.
Jun 28, 2017
Customer Support
excellent work!
MM
Moon M.
Jun 4, 2015
Photo Moderation for Chat Website
Moon was an absolute pleasure to work with. Highly talented and responsive, you'll be lucky to have him assist your team!
MM
Moon M.
May 1, 2015
Simple Voice Recording-Pakistani people required
About Moon
Shopify Customer Support | Customer Success | Gorgias | Zendesk
100%
Job Success
Lahore, Pakistan - 6:56 am local time
With 15+ years of customer service and operations experience, I've helped businesses improve customer satisfaction, streamline daily operations, resolve complex customer issues, and build long-term customer relationships. I specialize in Shopify Customer Support, Customer Success, Gorgias, Zendesk, Order Management, Virtual Assistance, and Property Management, ensuring every customer interaction reflects your brand professionally.
Proven Results:
✔ Top Rated Upwork Freelancer
✔ 100% Job Success Score
✔ 18,700+ Upwork Hours
✔ Managed 200+ Holiday Rental Properties Across Australia
✔ Supported Thousands of Customers Worldwide
✔ Long-Term Client Relationships Lasting Up to 10 Years
✔ Trusted by eCommerce, SaaS, Hospitality & Service-Based Businesses
Over the years, I've worked with businesses of all sizes—from growing startups to established international brands—including Bioma (Kilo Health), Milkin Plants, A Perfect Stay, Meetflowze, Hobbycraft, Pro Safety Supplies, and several Shopify-based eCommerce businesses.
Customer Support & eCommerce:
I specialize in providing professional, friendly, and solution-focused customer support while protecting your business from unnecessary refunds, chargebacks, and disputes.
Areas of Expertise:
• Email & Live Chat Support
• Shopify Administration
• Order Processing & Order Management
• Order Tracking & Shipment Monitoring
• Refunds, Returns & Exchanges
• Product Troubleshooting
• Subscription Management
• Chargeback & PayPal Dispute Prevention
• Courier Claims & Shipping Delays
• Inventory & Product Updates
• Supplier Coordination
• CRM Management
• Administrative Operations
• Customer Retention & Customer Success
• Administrative & Back Office Support
Whether it's responding to customers, tracking delayed orders, coordinating with suppliers, or resolving complex issues, I always focus on finding the best outcome for both the customer and the business.
Vacation Rental & Property Management:
I also have extensive experience managing 200+ holiday rental properties across Australia while working with A Perfect Stay.
Responsibilities included:
• Managing guest communication before, during, and after each stay
• Airbnb, Vrbo, Booking, Expedia, Agoda, and other OTA messaging
• Updating property rates, pricing, descriptions, photos, and availability
• Managing calendars through channel management platforms
• Reservation modifications and guest screening
• Check-ins & Check-outs
• Coordinating housekeepers, maintenance teams, and property managers
• Handling cancellations, refunds, owner communication, and guest issues
Successfully managed the day-to-day operations of over 200 holiday rental properties, ensuring excellent guest experiences while coordinating seamlessly between guests, property owners, cleaners, maintenance teams, and management. By proactively resolving issues, maintaining accurate property information, and managing reservations efficiently, I helped improve operational efficiency and customer satisfaction.
Platforms & Tools:
Customer Support:
Gorgias • Zendesk • Freshdesk • Help Scout • Intercom • HubSpot • Salesforce
eCommerce:
Shopify • Shopify Admin • Order Management • Inventory Management • Product Management • PayPal • Stripe
Property Management:
Airbnb • Vrbo • Booking • Expedia • Agoda • Hostaway • Channel Management Systems
Collaboration & Productivity:
Slack • Trello • Asana • ClickUp • Google Workspace • Microsoft Office
Why Clients Choose to Work With Me
✔ Top Rated Freelancer with a 100% Job Success Score
✔ 18,700+ Upwork Hours with long-term clients
✔ Strong background in Shopify, eCommerce, SaaS, and Property Management
✔ Experienced with Gorgias, Zendesk, Freshdesk, HubSpot, Salesforce, and CRM platforms
✔ Skilled in Customer Support, Customer Success, Order Management, Operations Coordination, and Virtual Assistance
✔ Calm and professional when handling escalations, complaints, refunds, disputes, and chargebacks
✔ Detail-oriented with excellent written communication and problem-solving skills
✔ Quick to learn new tools, SOPs, and business processes
✔ Reliable, proactive, and capable of working independently or as part of a remote team
✔ Focused on building long-term customer relationships while protecting your business and brand reputation
I believe great customer support is more than answering tickets—it's about building trust, solving problems efficiently, and creating experiences that keep customers coming back.
If you're looking for someone who communicates professionally, takes ownership of their work, and becomes a reliable extension of your team, I'd love the opportunity to contribute to your business.
Thank you for taking the time to visit my profile. I look forward to working with you.
Steps for completing your project
After purchasing the project, send requirements so Moon can start the project.
Delivery time starts when Moon receives requirements from you.
Moon works on your project following the steps below.
Revisions may occur after the delivery date.
Review Your Business & Support Process
I will review your store, products, customer support workflow, SOPs, and brand guidelines to understand your business and customer expectations.
Set Up Support Platforms
I will configure access to Shopify, Gorgias, Zendesk, or your preferred help desk and familiarize myself with your workflow.