You will get Shopify & E-commerce Support |
Project details
I help Shopify and e-commerce store owners manage their stores efficiently so they can focus on growing their business. From updating products and managing inventory to handling customer inquiries and processing orders, I take care of the day-to-day operations that keep your store running smoothly.
With a clear, friendly approach, I ensure your customers get fast and helpful support, your products are up to date, and your store operates without hiccups. I work closely with you to understand your priorities, follow your brand’s voice, and deliver reliable results every time.
Whether it’s managing orders, responding to customers, or keeping your Shopify store organized, I’m here to make your life easier and your business more efficient.
With a clear, friendly approach, I ensure your customers get fast and helpful support, your products are up to date, and your store operates without hiccups. I work closely with you to understand your priorities, follow your brand’s voice, and deliver reliable results every time.
Whether it’s managing orders, responding to customers, or keeping your Shopify store organized, I’m here to make your life easier and your business more efficient.
Industry
Ecommerce, Financial Services/Banking, Society & Culture, Technology & InternetPlatform
ShopifyLanguage
FrenchWhat's included
| Service Tiers |
Starter
$20
|
Standard
$75
|
Advanced
$180
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Management Duration (Days) | 5 | 10 | 30 |
Inventory Management | |||
Order Management | |||
Customer Assistance | |||
Payment Processing | - | ||
Product Offers & Promotions | - | - | |
Reporting | - | - |
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Quentin R.
Feb 15, 2026
UGC Sourcer (VA) – Find Authentic Creators for a Beauty Brand ($$$)
About Rahamamonjisoa Lantina
Shopify Customer Support Specialist | E-commerce Virtual Assistant
Antananarivo, Madagascar - 2:31 am local time
I manage customer messages, order tracking, shipping delays, refund requests, and order-related disputes.
The goal is simple: prevent customer support from becoming a burden while keeping responses fast and clear for customers.
I’m responsive, organized, and serious in handling requests, especially when dealing with sensitive or unhappy customers.
Tools I use:
- Shopify
- Gorgias / Zendesk
- AfterShip / 17Track
- PayPal / Stripe
- Gmail
I can work independently or integrate quickly into an existing team.
If needed, I can help you set up a smoother support system that saves time and reduces customer issues.
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Salut ! Je travaille avec des boutiques e-commerce (principalement Shopify) pour gérer leur support client au quotidien.
Je prends en charge les messages clients, le suivi des commandes, les retards de livraison, les demandes de remboursement et les litiges liés aux commandes.
L’objectif est simple : éviter que le support devienne une charge pour le business, tout en gardant des réponses rapides et claires pour les clients.
Je suis réactif, organisé et sérieux dans le traitement des demandes, surtout quand il s’agit de situations sensibles ou de clients insatisfaits.
Outils que j’utilise :
- Shopify
- Gorgias / Zendesk
- AfterShip / 17Track
- PayPal / Stripe
- Gmail
Je peux travailler de manière autonome ou m’intégrer rapidement à une équipe déjà en place.
Si tu veux, on peut voir ensemble comment organiser ton support pour gagner du temps et réduire les problèmes clients.
Steps for completing your project
After purchasing the project, send requirements so Rahamamonjisoa Lantina can start the project.
Delivery time starts when Rahamamonjisoa Lantina receives requirements from you.
Rahamamonjisoa Lantina works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Access Setup
Receive client info and access credentials Review brand guidelines, product catalog, and existing systems Confirm communication channels and preferred response times
Audit & Assessment
Analyze current Shopify store setup Check orders, inventory, and customer support workflow Identify pain points or areas for improvement