You will get Shopify Store Management & Customer Support
Project details
I will manage your Shopify customer support and daily operations to ensure your customers receive fast, clear, and reliable assistance throughout their entire order journey.
Using tools like Zendesk, Gorgias, Freshdesk, and Shopify email support, I’ll handle and organize all customer conversations so every request is tracked and answered properly.
This includes responding to order inquiries, product questions, payment issues, and delivery updates, while also monitoring orders from purchase to delivery to keep customers informed and reduce “Where is my order?” requests.
I will also manage shipping problems such as delays or lost packages by coordinating with suppliers and carriers, and handle refunds, returns, disputes, and chargebacks in line with your store policies.
On top of that, I’ll identify recurring issues to improve your support system, reduce response time, and increase overall customer satisfaction.
Let’s work together to keep your customers happy and your store running smoothly.
Using tools like Zendesk, Gorgias, Freshdesk, and Shopify email support, I’ll handle and organize all customer conversations so every request is tracked and answered properly.
This includes responding to order inquiries, product questions, payment issues, and delivery updates, while also monitoring orders from purchase to delivery to keep customers informed and reduce “Where is my order?” requests.
I will also manage shipping problems such as delays or lost packages by coordinating with suppliers and carriers, and handle refunds, returns, disputes, and chargebacks in line with your store policies.
On top of that, I’ll identify recurring issues to improve your support system, reduce response time, and increase overall customer satisfaction.
Let’s work together to keep your customers happy and your store running smoothly.
Industry
EcommercePlatform
ShopifyLanguage
FrenchWhat's included
| Service Tiers |
Starter
$25
|
Standard
$70
|
Advanced
$180
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 5 days |
Management Duration (Days) | 7 | 14 | 30 |
Inventory Management | |||
Order Management | |||
Customer Assistance | |||
Payment Processing | |||
Product Offers & Promotions | - | ||
Reporting | - | - |
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Quentin R.
Feb 15, 2026
UGC Sourcer (VA) – Find Authentic Creators for a Beauty Brand ($$$)
About Rahamamonjisoa Lantina
Shopify Customer Support Specialist | E-commerce Virtual Assistant
Antananarivo, Madagascar - 2:44 pm local time
I manage customer messages, order tracking, shipping delays, refund requests, and order-related disputes.
The goal is simple: prevent customer support from becoming a burden while keeping responses fast and clear for customers.
I’m responsive, organized, and serious in handling requests, especially when dealing with sensitive or unhappy customers.
Tools I use:
- Shopify
- Gorgias / Zendesk
- AfterShip / 17Track
- PayPal / Stripe
- Gmail
I can work independently or integrate quickly into an existing team.
If needed, I can help you set up a smoother support system that saves time and reduces customer issues.
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Salut ! Je travaille avec des boutiques e-commerce (principalement Shopify) pour gérer leur support client au quotidien.
Je prends en charge les messages clients, le suivi des commandes, les retards de livraison, les demandes de remboursement et les litiges liés aux commandes.
L’objectif est simple : éviter que le support devienne une charge pour le business, tout en gardant des réponses rapides et claires pour les clients.
Je suis réactif, organisé et sérieux dans le traitement des demandes, surtout quand il s’agit de situations sensibles ou de clients insatisfaits.
Outils que j’utilise :
- Shopify
- Gorgias / Zendesk
- AfterShip / 17Track
- PayPal / Stripe
- Gmail
Je peux travailler de manière autonome ou m’intégrer rapidement à une équipe déjà en place.
Si tu veux, on peut voir ensemble comment organiser ton support pour gagner du temps et réduire les problèmes clients.
Steps for completing your project
After purchasing the project, send requirements so Rahamamonjisoa Lantina can start the project.
Delivery time starts when Rahamamonjisoa Lantina receives requirements from you.
Rahamamonjisoa Lantina works on your project following the steps below.
Revisions may occur after the delivery date.
- Store Setup & Access Check
I verify all Shopify access and ensure the store is fully functional.
- Product & Policy Review
I analyze products, pricing, and store policies for consistency.