You will get SOPs & Workflow Setup for Customer Support
Top Rated
Project details
A high-performing CX team is based on well-documented SOPS. I will plan and provide well-structured Standard Operating Procedures (SOPs) specific to your support stack (Zendesk, Intercom, Freshdesk, and so on). You can either have to enhance first response time or standardise the tone between various agents, and in any case, you will have documentation that enables alignment between teams and enhances performance.
In every SOP, there are:
Step-by-step documentation
Devices and technology configuration
Best practices as well as voice/tone instructions
Implementation materials and training materials
Intrapersonal knowledge map
Drive your team on the track and save time to grow your support.
In every SOP, there are:
Step-by-step documentation
Devices and technology configuration
Best practices as well as voice/tone instructions
Implementation materials and training materials
Intrapersonal knowledge map
Drive your team on the track and save time to grow your support.
Purpose
BusinessIndustry
Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Cryptocurrency & Blockchain, Ecommerce, Engineering, Fashion & Apparel, Gaming, Legal, Logistics & Supply Chain Management, Media & Entertainment, Medical & Pharmaceutical, Real Estate, Software, Transportation & Automotive, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$1,200
|
Standard
$2,500
|
Advanced
$4,500
|
|---|---|---|---|
| Delivery Time | 12 days | 20 days | 30 days |
Number of Hours of Work | 4 | 6 | 8 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
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KW
Kyle W.
Mar 2, 2026
Strategic Operations Consulting
Owais played a key role in helping us improve systems and think more strategically about operations. He communicates clearly, takes ownership, and works with a long-term mindset. Strong experience overall.
GP
George P.
Feb 15, 2026
Business Systems Coordinator
Very structured and orgnaized got me what I needed. Will be hiring again soon for another role
GG
Gennica G.
Jan 29, 2026
Strategic Business Manager (Sales + Support + Lead Growth)
He is the best
VB
Vladimir B.
Dec 6, 2025
Business Operations Specialist for System Setup and Workflow Implementation( Private Equity & VC)
It was a pleasure, working with Owais he understands business and is a great consultant!
Highly Recommend
Highly Recommend
LL
Luka L.
Oct 7, 2025
Operations Manager/Executive Assistant for Workflow Optimization
About Owais
Fractional COO | Building Ops-System, AI-Automation & SOP for Founders
100%
Job Success
Lahore, Pakistan - 2:05 am local time
I am a Fractional COO who builds the AI-powered operating systems, automations, and SOPs that take the founder out of the day-to-day. Not someone who just configures Zapier, someone who understands why the workflow exists in the first place.
I have scaled operations from 10 to 250+ people, pulled founders out of their own operations, and built the structure that lets a business grow without the chaos. You do not get a task-taker. You get the operator who designs the system and builds it.
🧩 𝐖𝐡𝐚𝐭 𝐈 𝐁𝐮𝐢𝐥𝐝
◉ Operating systems in ClickUp, Notion, Asana, Monday, or Jira: ownership, cadence, and accountability your team can run without you
◉ Cross-tool automations (n8n, Make, Zapier + AI) that kill manual data entry, reporting, and approvals
◉ Client onboarding and offboarding flows, from contract signed to first delivery
◉ Finance and ops workflows: invoicing, approvals, CRM updates, reconciliation
◉ API and custom integrations: webhooks, REST, and JavaScript/Python where tools do not natively connect
◉ KPI and profitability dashboards (revenue, ROI, ROAS) for real-time leadership visibility
⚙️ 𝐇𝐨𝐰 𝐈 𝐖𝐨𝐫𝐤
◉ Audit first: I map what exists before recommending what to build
◉ Architecture before tools: the logic is designed before a platform is chosen
◉ Built to last: every system is documented, tested, and handed over so your team owns it
◉ No over-engineering: simple and reliable beats clever and fragile
I lead the whole engagement as your operator, not just a pair of hands
📈 𝐑𝐞𝐬𝐮𝐥𝐭𝐬 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐒𝐞𝐞
◉ Took a multi-entity business owner from 20 hours/week in operations to 1 hour/week, through a structured 90-day plan
◉ Scaled operations from 10 to 250+ team members in under a year
◉ Cut monthly operational cost by 40% through SOPs, workflow redesign, and automation
◉ Held 90%+ NPS and CX performance through structured training and accountability
◉ Award-winning leader (4 times) including a "Best Startup of the Year" award for a company I led
🎯 𝐖𝐡𝐨 𝐓𝐡𝐢𝐬 𝐈𝐬 𝐅𝐨𝐫
Founder-led startups, agencies, and service businesses where growth has outpaced the systems, ownership is unclear, reporting is weak, or the founder is still in every decision.
🛠️ 𝐓𝐨𝐨𝐥𝐬 𝐈 𝐖𝐨𝐫𝐤 𝐀𝐜𝐫𝐨𝐬𝐬
Automation: n8n, Make, Zapier, Webhooks, REST APIs
AI: ChatGPT, Claude, AI agents
Ops & PM: ClickUp, Notion, Asana, Monday, Jira, Airtable
CRM & Support: Zoho, HubSpot, Freshdesk, Zendesk
Comms & Finance: Slack, Google Workspace, Stripe, QuickBooks, DocuSign
The tool is always the last decision, not the first.
🚀 𝐋𝐞𝐭'𝐬 𝐒𝐭𝐚𝐫𝐭
Message me with a quick description of your business and the manual work costing your team the most time. I will reply with the first 3 things I would fix or book a consultation below.
Steps for completing your project
After purchasing the project, send requirements so Owais can start the project.
Delivery time starts when Owais receives requirements from you.
Owais works on your project following the steps below.
Revisions may occur after the delivery date.
Let's connect and discuss your project requirements in detail.