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You will get SOPs & Workflow Setup for Customer Support
Top Rated
Project details
A high-performing CX team is based on well-documented SOPS. I will plan and provide well-structured Standard Operating Procedures (SOPs) specific to your support stack (Zendesk, Intercom, Freshdesk, and so on). You can either have to enhance first response time or standardise the tone between various agents, and in any case, you will have documentation that enables alignment between teams and enhances performance.
In every SOP, there are:
Step-by-step documentation
Devices and technology configuration
Best practices as well as voice/tone instructions
Implementation materials and training materials
Intrapersonal knowledge map
Drive your team on the track and save time to grow your support.
In every SOP, there are:
Step-by-step documentation
Devices and technology configuration
Best practices as well as voice/tone instructions
Implementation materials and training materials
Intrapersonal knowledge map
Drive your team on the track and save time to grow your support.
Purpose
BusinessIndustry
Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Cryptocurrency & Blockchain, Ecommerce, Engineering, Fashion & Apparel, Gaming, Legal, Logistics & Supply Chain Management, Media & Entertainment, Medical & Pharmaceutical, Real Estate, Software, Transportation & Automotive, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$1,200
|
Standard
$2,500
|
Advanced
$4,500
|
|---|---|---|---|
| Delivery Time | 12 days | 20 days | 30 days |
Number of Hours of Work | 4 | 6 | 8 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
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AT
Arca T.
Jul 8, 2026
Systems Architect, OkiScale Operations Build
He built our full ClickUp workspace from scratch: production pipelines for video, photo, and design, custom statuses, automations, recurring tasks, and a client-facing dashboard that pulls live data directly from ClickUp. Everything is structured in a way that makes sense for how a content production business actually works, not a generic template.
What stood out most was that Owais thought like a strategic partner, not a contractor. He flagged things I hadn't thought of, fixed issues before I even noticed them, and always explained the reasoning behind decisions so I could understand and manage the system myself.
Communication was clear and fast throughout. He delivered everything he promised and more.
If you're a founder who needs someone to actually build and systematize your operations, not just advise, Owais is the person to hire
What stood out most was that Owais thought like a strategic partner, not a contractor. He flagged things I hadn't thought of, fixed issues before I even noticed them, and always explained the reasoning behind decisions so I could understand and manage the system myself.
Communication was clear and fast throughout. He delivered everything he promised and more.
If you're a founder who needs someone to actually build and systematize your operations, not just advise, Owais is the person to hire
KW
Kyle W.
Mar 2, 2026
Strategic Operations Consulting
Owais played a key role in helping us improve systems and think more strategically about operations. He communicates clearly, takes ownership, and works with a long-term mindset. Strong experience overall.
GP
George P.
Feb 15, 2026
Business Systems Coordinator
Very structured and orgnaized got me what I needed. Will be hiring again soon for another role
GG
Gennica G.
Jan 29, 2026
Strategic Business Manager (Sales + Support + Lead Growth)
He is the best
VB
Vladimir B.
Dec 6, 2025
Business Operations Specialist for System Setup and Workflow Implementation( Private Equity & VC)
It was a pleasure, working with Owais he understands business and is a great consultant!
Highly Recommend
Highly Recommend
About Owais
Fractional COO, Ops Manager l Built Systems, Team, SOP & AI-Automation
100%
Job Success
Lahore, Pakistan - 2:15 pm local time
I work best with founder-led startups, service businesses, agencies, and growing teams that have momentum but are struggling with messy processes, unclear ownership, weak reporting, slow execution, or too much founder involvement.
My role is not to “𝐦𝐚𝐧𝐚𝐠𝐞 𝐭𝐚𝐬𝐤𝐬.” I step in as a fractional COO / Chief of Staff and help design the structure behind the business:
- Operating systems and execution rhythms
- SOPs, workflows, and team accountability
- ClickUp, Notion, n8n, Make, Zoho, Jira, Freshdesk, Zendesk, and related systems
- Claude, ChatGPT, Gemini, Perplexity, & AI Tools
- KPI dashboards and leadership reporting
- Process automation and operational visibility
- Team structure, handoffs, and performance cadence
𝐑𝐞𝐜𝐞𝐧𝐭 𝐨𝐮𝐭𝐜𝐨𝐦𝐞𝐬 𝐢𝐧𝐜𝐥𝐮𝐝𝐞:
- Scaled operations from 10 to 250+ team members in under a year
- Reduced cycle times by 40% through SOPs, workflow redesign, and automation
- Built profitability dashboards connecting revenue, expenses, ROI, and ROAS
- Maintained 90%+ NPS and CX performance through structured training and accountability
I usually start by auditing the current operating model, identifying the real bottlenecks, and building a practical 30-day execution plan. From there, I help implement the systems, dashboards, workflows, and team cadence needed to make the business run with more clarity and less founder dependency.
If your business is growing but execution feels messy, I can help you build the structure required for the next stage.
Steps for completing your project
After purchasing the project, send requirements so Owais can start the project.
Delivery time starts when Owais receives requirements from you.
Owais works on your project following the steps below.
Revisions may occur after the delivery date.
Let's connect and discuss your project requirements in detail.