You will get Starter support for your administrative needs.
Project details
I provide flexible, professional Virtual Assistant support designed to help businesses save time, stay organized, and operate efficiently. My services cover administrative tasks, customer service, technical support, and operations management.
Purpose
BusinessIndustry
Animals & Pets, Business Services & Consulting, Construction, Ecommerce, Education, Events Planning, Fashion & Apparel, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included $300
These options are included with the project scope.
$300
- Delivery Time 7 days
- Number of Hours of Work 40
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AB
Alex B.
Aug 26, 2025
Virtual Receptionist Needed
Lydia was great!
KF
Keith F.
Sep 30, 2024
Virtual Assistant to Manage Database and Action Alerts
KM
Karthik M.
Jun 6, 2022
Customer Support Specialist to help users with software
Lydia was a wonderful colleague and an excellent freelancer. She is extremely professional, very easy going, and highly competent. I hope we can work together in future projects.
SD
Seanloui D.
Jan 3, 2022
Event posting
MV
Ma Asela V.
Nov 12, 2021
Easy job - takes 9 minutes All hired
About Lydia
Virtual Assistant | CRM, AI Automation & Operations Support
100%
Job Success
Atlanta, United States - 3:58 pm local time
I’m a U.S.-based Virtual Assistant with 20+ years of experience supporting customer operations, technical systems, and administrative workflows across corporate, nonprofit, and entrepreneurial environments. I specialize in combining organization, technology, and process improvement to help businesses run more efficiently behind the scenes.
What I Support
✔ CRM management (Salesforce, HubSpot, Zoho, Pipedrive)
✔ Customer & client relationship management
✔ AI-assisted workflows and automation (ChatGPT, Canva AI, Zapier)
✔ Inbox and calendar management
✔ Operational documentation & SOP creation
✔ Customer support systems (Zendesk, Help Scout, ticketing platforms)
✔ Reporting, dashboards, and workflow organization
My background includes leadership roles in customer service and technical support with major U.S. companies, where I trained teams, exceeded performance metrics, and managed high-volume operations. This experience allows me to quickly understand business systems and improve processes rather than simply complete tasks.
As a U.S. Navy veteran and business owner, I bring discipline, reliability, and proactive communication to every partnership. Clients value working with me because I anticipate needs, maintain structure, and ensure nothing falls through the cracks.
Results & Business Impact
• Improved customer response workflows by organizing inbox and ticketing systems, helping teams respond faster and maintain consistent client communication.
• Supported business operations by implementing structured processes and documentation that reduced confusion and improved daily task execution.
• Assisted teams in adopting CRM and support platforms effectively, ensuring accurate data tracking and smoother client relationship management.
• Applied technical troubleshooting expertise to quickly resolve system and user issues, minimizing downtime and maintaining operational continuity.
• Helped entrepreneurs regain focus on growth by managing operational details, follow-ups, and administrative workflows with reliability and precision.
If you’re looking for a reliable, tech-savvy virtual assistant who can support your operations, CRM systems, and customer workflows with professionalism and structure, I’d welcome the opportunity to connect and learn more about your business needs.
Steps for completing your project
After purchasing the project, send requirements so Lydia can start the project.
Delivery time starts when Lydia receives requirements from you.
Lydia works on your project following the steps below.
Revisions may occur after the delivery date.
The interview.
During the interview, we will discuss your project and your specific needs. I will advise you of the steps I will take to complete the project.