You will get weekly inbox support so customers never wait for a reply
Top Rated
Project details
A slow reply doesn't just lose one sale, it loses a customer who tells other people about the bad experience. This project keeps your inbox, live chat, and tickets covered every single week so no one is left waiting, and no complaint has time to spiral before someone responds. I handle it independently, flag only what genuinely needs your input, and send a weekly summary so you always know what's happening without checking the inbox yourself. With 8 years of VA experience and a 100% Job Success Score, plus AI tools that speed up response drafting without sacrificing a human tone, you get support coverage that feels like part of your team. Booked weekly, so you can scale up, pause, or adjust as your order volume changes — no long-term contract required.
Purpose
BusinessIndustry
Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Ecommerce, Education, Engineering, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$89
|
Standard
$159
|
Advanced
$259
|
|---|---|---|---|
| Delivery Time | 2 days | 2 days | 2 days |
Number of Revisions | 10 | 10 | 10 |
Number of Hours of Work | 5 | 10 | 18 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | ||
Formatting & Clean Up | - | - | - |
Project Management Support | |||
Travel Planning | - | - | - |
Optional add-ons
You can add these on the next page.
Weekend Coverage
(+ 2 Days)
+$45Frequently asked questions
15 reviews
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SR
Sundal R.
Mar 31, 2026
Virtual Assistant Needed for Email Pitching
Muniba is a great freelancer with a lot of scope and potential for various aspects of virtual assisting. I hired her for email pitching which she did a great job with and I was then able to trust her with other tasks beyond the scope that I originally hired her for, which included building client and contractor databases, selecting edits as well as video editing and content creation. She has strong initiative and is a fast learner. I will not hesitate to recommend her to others and will definitely consider hiring her again.
DP
Dunja P.
Jul 26, 2023
Time tracking sheet
NW
Nick W.
Sep 17, 2022
Virtual Assistant | Copy & Paste Translate Shopify Webshop + Products
Very accurate job completed successfully.
CH
Cummerata H.
Sep 6, 2022
Shopify Virtual Assistant
Great Work above expectations.
Expert in Shopify👍
Expert in Shopify👍
TW
Tavarski W.
Jul 15, 2022
Virtual Assistant
About Muniba
Shopify Virtual Assistant | Customer Support, Order Management & Admin
100%
Job Success
Lahore City, Pakistan - 9:32 am local time
With 8+ years of virtual assistant experience and a 100% Job Success Score, I specialize in:
✅ Shopify order fulfillment & processing (Shopify, Oberlo, dropshipping workflows)
✅ Customer support — email, live chat & ticketing (Gorgias, Zendesk, Freshdesk), including AI chatbot setup
✅ Product listings & SEO descriptions written with AI tools for speed and consistency
✅ AI-assisted content & customer replies (ChatGPT/Claude) that keep your brand voice consistent
✅ Inventory, inbox/calendar management, data entry & reporting
✅ Basic graphic/creative support using Canva AI
Clients hire me when they're overwhelmed by daily store operations and want someone who combines hands-on VA experience with AI tools to move faster without sacrificing quality. I respond fast, communicate clearly, and treat your store like it's my own.
Recent results:
📈 Reduced customer response time from 24 hours to under 2 hours for a Shopify apparel store
🤖 Set up an AI chatbot flow that handled the majority of routine customer questions automatically
📦 Managed 500+ monthly orders with zero fulfillment errors
If you need a reliable VA who blends real experience with modern AI tools, let's talk.
Steps for completing your project
After purchasing the project, send requirements so Muniba can start the project.
Delivery time starts when Muniba receives requirements from you.
Muniba works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery
Review your common questions, current response patterns, and brand tone to map out exactly how the chatbot should respond and when it should escalate.
Chatbot Build
Configure automated flows inside your chosen platform for FAQs, order status, and returns, written in your brand voice.