You will get Streamline Your eCommerce Backend for Smoother Sales & Operations
Project details
You won’t just get a technical review—you’ll get a second brain for your business. I know how overwhelming it can be managing orders, customers, tools, and everything in between. That’s why I go beyond just pointing out issues. I look at how your backend can support you day-to-day—so it’s easier to run your store, serve your customers, and plan for growth without burnout. I treat your business like it’s mine. That’s what sets this work apart.
Industry
Business, Consumer Goods, Ecommerce, Education, Environmental, Health & Wellness, Hospitality & Tourism, Kids & Family, Retail & Wholesale, Sports & RecreationPlatform
Amazon, Etsy, ShopifyLanguage
EnglishWhat's included $150
These options are included with the project scope.
$150
- Delivery Time 1 day
- Management Duration (Days) 1
- Reporting
1 review
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MH
Melissa H.
Aug 12, 2025
Need a customer support email & chat support VA
Hope did a wonderful job helping us out as a virtual assistant. She is very professional and is able to work without much instruction. She did a fantastic job at handling customer inquiries in a very timely fashion. She handled our customer support inbox, Instagram messages and also assisted with Shopify updates. Highly recommend!
About Hope
E-commerce & Wholesale Ops Expert| Shopify & Faire VA
89%
Job Success
Nibo-Nise, Nigeria - 9:11 am local time
With 4+ years of experience helping e-commerce businesses and retail brands, I specialize in streamlining operations, managing B2B/B2C storefronts, and driving revenue. Here is how I can support your business:
💬Storefront Operations, Inventory Management & Automation
I handle daily e-commerce management: product listing optimization, writing SEO-friendly product descriptions, tagging, inventory tracking, and supply chain coordination. I resolve customer shipping disputes, refunds, and cancellations. I also build automated workflows using Shopify Flow and Faire, and set up subscription apps like Seal Subscriptions to generate recurring revenue.
💬Customer Support, Email Marketing & Chatbot Automation
I manage multi-channel helpdesks (Gorgias, Zendesk, Shopify & Faire inboxes) and build automated chatbot trees to reduce response times. I recover lost sales by designing high-converting welcome series and abandoned cart flows via Klaviyo. Additionally, I manage social proof (Loox, Judge.me reviews), automate Instagram DMs using ManyChat, and schedule social media marketing content via Buffer for Pinterest and Instagram.
💬 Wholesale Lead Generation, B2B Sales & Outreach
I specialize in cold outreach and lead generation for boutique retail stores that align with your brand’s aesthetic and values. I build targeted lead lists, execute highly personalized email outreach campaigns, and handle consistent follow-ups to secure wholesale orders and retail partnerships.
💬 Executive Support, Canva Design & Operations
I plan and deploy seasonal sales campaigns (BFCM, product launches, holiday promotions) and design marketing assets in Canva. To protect your bandwidth, I provide executive assistant support, including email management (inbox zero), calendar scheduling, and compiling data-driven operational reports.
💬Core Expertise:
E-commerce Platforms: Shopify Support, Faire Wholesale Market, Storefront Optimization, Order Fulfillment.
Administrative Support: Virtual Assistant (VA) Services, Inbox Management, Calendar Coordination, Data Entry, Market Research.
Email Marketing & Reviews: Klaviyo, Zoho- Email Campaigns, Customer Retention- Loox, Judge.me.
CRM Management: GoHighLevel (GHL), Zoho CRM, Customer Data Organization, Lead Tracking.
Automation Tools: , ManyChat Chatbots, Workflow Automation.
Project Management: Jira, Notion, Slack, Team Collaboration.
Leads & Event Management: Tripleseat, Wix Inbox, Sales Pipeline Management.
I am tech-savvy, detail-oriented, proactive, and passionate about helping online brands scale. Whether you need a dedicated Shopify manager, a Faire specialist, or workflow automation, I ensure every task is handled with efficiency and care.
Ready to streamline your e-commerce operations and boost your sales? Let's discuss how I can help you achieve your business goals. Send me a message today to schedule a consultation.
Steps for completing your project
After purchasing the project, send requirements so Hope can start the project.
Delivery time starts when Hope receives requirements from you.
Hope works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Consultation & Access Review
I will begin with a quick chat to understand your business goals, key pain points, and get the necessary access (Shopify, email tools, apps, etc.).
Gap Analysis
I’ll identify what’s working, what’s outdated, and where there are gaps in automation, customer experience, and backend efficiency.