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You will get Shopify Customer Support, Email Support & Live Chat Management

Promise I.Status: Offline
Promise I. Promise I.
5.0
Preview image

Let a pro handle the details

Buy Customer Support services from Promise, priced and ready to go.
Promise I.Status: Offline
Promise I. Promise I.
5.0
Preview image

Let a pro handle the details

Buy Customer Support services from Promise, priced and ready to go.

Project details

Running a growing business should not feel overwhelming.

If your inbox is overloaded, your CRM is messy, tickets are piling up, or your backend systems feel scattered, I step in and bring structure, clarity, and calm.

I will manage your Shopify customer support, resolve tickets, handle order tracking, process refunds, respond to customer inquiries, and provide professional email and live chat support that improves customer satisfaction.


This project is designed to help you:

• Improve response times
• Increase customer satisfaction
• Reduce operational friction
• Clean up and optimize CRM systems
• Streamline workflows
• Stabilize backend operations

I do not just complete tasks. I improve systems. Less chaos. Faster responses. Higher retention. If that’s the goal, I’m ready to help. Message me today and let’s make it happen.
Purpose
Business
Industry
Animals & Pets, Beauty & Cosmetics, Business Services & Consulting, Construction, Ecommerce, Energy, Events Planning, Fashion & Apparel, Food & Beverage, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Real Estate, Retail & Wholesale, Travel & Tourism, Wellness
Language
English

What's included $40

These options are included with the project scope.

$40
  • Delivery Time 1 day
  • Number of Hours of Work 8
    • Summary Report
    • Social Media Replies
    • Email Support
    • Live Chat Support

Frequently asked questions

5.0
4 reviews
100% Complete
(4)
1% Complete
(0)
1% Complete
(0)
1% Complete
(0)
1% Complete
(0)

GW

Giselle W.
5.00
Jun 17, 2026
100 Needed for Reading/Response Project - Branch (June 2026) Promise provided thoughtful responses, completed the work on time, and was easy to collaborate with.

JA

Jason A.
5.00
May 7, 2026
Mobile app testers needed for an exciting project! Promise’s expertise and efforts have been really helpful in achieving some of the project goals that I have set. Her attention to detail and professionalism is outstanding, and she has been one of the better app/UX testers I’ve come across on the platform. I would recommend her services greatly.

OA

Olawumi A.
5.00
Jan 3, 2026
Shopify Customer Support Specialist for E-commerce inbox Cleanup & Support Setup Outstanding experience working with Promise, professional, responsive, and highly detail-oriented. She handled inquiries calmly and efficiently, helping reduce complaints, follow-ups, and chargebacks, escalating only what was necessary.

OA

Olawumi A.
5.00
Dec 25, 2025
Flash Sale Support Coverage Promise created customer support templates and FAQs that reduced response time by about 40% and I noticed reduced repeat inquiries. I’ll definitely work with her again.
Promise I.Status: Offline

About Promise

Promise I.Status: Offline
E-commerce Customer Support Specialist | Shopify, Zendesk & CRM
100% Job Success
5.0  (4 reviews)
Lagos, Nigeria - 10:26 pm local time
Your customers should not have to wait hours for an answer, repeat the same issue twice, or chase your team for an update on an order.

When customer messages pile up, orders need attention, refunds need processing, and support tickets keep coming in, your team needs someone who can take ownership of the customer experience and keep the inbox moving.

I’m an E-commerce Customer Support Specialist and Virtual Assistant with experience supporting B2B, B2C, and D2C businesses through email, live chat, phone, CRM, and e-commerce platforms.

I help businesses respond faster, resolve customer issues efficiently, manage orders accurately, and create a customer experience that keeps people coming back.

CUSTOMER SUPPORT

✔ Email customer support
✔ Live chat support
✔ Phone support
✔ Ticket management
✔ Customer inquiries
✔ Complaint and issue resolution
✔ Escalation handling
✔ Customer onboarding
✔ Customer retention
✔ Follow-up management
✔ Helpdesk support

E-COMMERCE SUPPORT

✔ Shopify customer support
✔ Order processing
✔ Order tracking
✔ Returns and refunds
✔ Shipping updates
✔ Subscription support
✔ Product inquiries
✔ Customer account support
✔ Inventory and order information
✔ Marketplace customer support

CRM & HELPDESK SUPPORT

✔ Zendesk
✔ Gorgias
✔ Freshdesk
✔ HubSpot
✔ Salesforce
✔ Reamaze
✔ Knowledge base support
✔ Help center organization
✔ CRM updates
✔ Customer records
✔ SOP documentation

📈 RESULTS

✔ Managed 3 e-commerce website inboxes with 150+ emails daily while maintaining a 24-hour response standard

✔ Achieved 90% first-contact resolution while handling high-volume customer interactions

✔ Reduced repeat inquiries by 40% through FAQ development and support workflow improvements

✔ Reduced follow-up delays through structured workflow management

These results reflect how I approach customer support. I don’t focus only on answering the message in front of me. I look for recurring issues, missing information, and workflow gaps that create unnecessary support requests.

📋 VIRTUAL ASSISTANT & ADMINISTRATIVE SUPPORT

✔ Email management
✔ Calendar and appointment scheduling
✔ Google Docs and Sheets
✔ File organization
✔ Internet research
✔ CRM updates
✔ Data entry
✔ Reports and documentation
✔ Basic bookkeeping support

📱 SOCIAL MEDIA SUPPORT

✔ Facebook and Instagram support
✔ Content scheduling
✔ Comment and message management
✔ Customer inquiries through social platforms
✔ Basic Canva and content support

🛠️ TOOLS

Shopify • Zendesk • Gorgias • Freshdesk • HubSpot • Salesforce • Reamaze • Google Workspace • Google Sheets • Slack • Notion • ClickUp • Trello • Airtable • Meta Business Suite • Klaviyo • ShipStation • WhatsApp • Amazon • Faire • Airgoods

I’m also developing my automation skills and learning how to use technology to reduce repetitive support and administrative work.

WHY WORK WITH ME

✔ Fast and professional customer communication
✔ Strong written English
✔ Experience handling high-volume inboxes
✔ Customer-first approach
✔ Organized ticket and CRM management
✔ Comfortable with e-commerce operations
✔ Proactive follow-up
✔ Detail-oriented execution

If your customer support inbox is growing faster than your team can handle, I can help you bring response times, order communication, tickets, and customer follow-ups under control.

Send me an invitation or message me with the type of customer support your business needs.

I’d be happy to discuss your current support volume, platforms, and workflow.

Steps for completing your project

After purchasing the project, send requirements so Promise can start the project.

Delivery time starts when Promise receives requirements from you.

Promise works on your project following the steps below.

Revisions may occur after the delivery date.

Business & Support Audit

I review your Shopify store, helpdesk setup, ticket flow, and current challenges to understand gaps and priorities.

Inbox Stabilization

I clear urgent tickets, organize queues, improve tagging, and establish structured response workflows.

Review the work, release payment, and leave feedback to Promise.