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You will get Shopify Customer Support, Email Support & Live Chat Management

Promise I.Status: Offline
Promise I. Promise I.
5.0
Preview image

Let a pro handle the details

Buy Customer Support services from Promise, priced and ready to go.
Promise I.Status: Offline
Promise I. Promise I.
5.0
Preview image

Let a pro handle the details

Buy Customer Support services from Promise, priced and ready to go.

Project details

Running a growing business should not feel overwhelming.

If your inbox is overloaded, your CRM is messy, tickets are piling up, or your backend systems feel scattered, I step in and bring structure, clarity, and calm.

I will manage your Shopify customer support, resolve tickets, handle order tracking, process refunds, respond to customer inquiries, and provide professional email and live chat support that improves customer satisfaction.


This project is designed to help you:

• Improve response times
• Increase customer satisfaction
• Reduce operational friction
• Clean up and optimize CRM systems
• Streamline workflows
• Stabilize backend operations

I do not just complete tasks. I improve systems. Less chaos. Faster responses. Higher retention. If that’s the goal, I’m ready to help. Message me today and let’s make it happen.
Purpose
Business
Industry
Animals & Pets, Beauty & Cosmetics, Business Services & Consulting, Construction, Ecommerce, Energy, Events Planning, Fashion & Apparel, Food & Beverage, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Real Estate, Retail & Wholesale, Travel & Tourism, Wellness
Language
English

What's included $40

These options are included with the project scope.

$40
  • Delivery Time 1 day
  • Number of Hours of Work 8
    • Summary Report
    • Social Media Replies
    • Email Support
    • Live Chat Support

Frequently asked questions

5.0
5 reviews
100% Complete
(5)
1% Complete
(0)
1% Complete
(0)
1% Complete
(0)
1% Complete
(0)

GW

Giselle W.
5.00
Jun 17, 2026
100 Needed for Reading/Response Project - Branch (June 2026) Promise provided thoughtful responses, completed the work on time, and was easy to collaborate with.

JA

Jason A.
5.00
May 7, 2026
Mobile app testers needed for an exciting project! Promise’s expertise and efforts have been really helpful in achieving some of the project goals that I have set. Her attention to detail and professionalism is outstanding, and she has been one of the better app/UX testers I’ve come across on the platform. I would recommend her services greatly.

MA

Malik A.
5.00
Feb 12, 2026
Build a process map for a Shopify women’s wellness brand Promise successfully mapped and automated our Typeform-to-Shopify workflow, turning a manual process into a smart, efficient system.

We now have smoother operations and accurate personalized product recommendations. Highly recommend her for process mapping and automation.

OA

Olawumi A.
5.00
Jan 3, 2026
Shopify Customer Support Specialist for E-commerce inbox Cleanup & Support Setup Outstanding experience working with Promise, professional, responsive, and highly detail-oriented. She handled inquiries calmly and efficiently, helping reduce complaints, follow-ups, and chargebacks, escalating only what was necessary.

OA

Olawumi A.
5.00
Dec 25, 2025
Flash Sale Support Coverage Promise created customer support templates and FAQs that reduced response time by about 40% and I noticed reduced repeat inquiries. I’ll definitely work with her again.
Promise I.Status: Offline

About Promise

Promise I.Status: Offline
Customer Support Specialist
100% Job Success
5.0  (5 reviews)
Lagos, Nigeria - 8:01 am local time
Are you a CEO, Founder, Startup company or an E-commerce store owner, managing customers, handling orders, refunds, tracking issues, chargebacks, returns, and support tickets while trying to grow your business? I'd love to help you...

As a Customer Support Specialist, I help E-commerce, SaaS and Fintech brands reduce response times, resolve tickets faster, improve customer satisfaction, and retain customers through exceptional email and live chat support. I will help your Shopify brands deliver fast, professional customer experiences without overwhelming your internal team.

I specialize in:
✅ Customer Support (English)
Email support
Live chat support
Ticket management
Customer issue resolution
Customer retention
Customer success
Complaint handling
Customer onboarding

✅Ecommerce Shopify Customer Support
Order processing
Order tracking
Refund handling
Returns management
Subscription support
Shipping updates
Customer inquiries
Escalation handling

✅ Helpdesk & CRM Support
Zendesk
Gorgias
Freshdesk
HubSpot
Salesforce
Knowledge base management
SOP documentation
Help center setup

Tools:
Shopify | Zendesk | Gorgias | Freshdesk | HubSpot | Slack | Google Workspace | Notion | ClickUp | Trello | Airtable

Why ecommerce brands hire me:
✔ Fast response times
✔ Strong written communication
✔ Customer-first approach
✔ Reduced escalations
✔ Organized ticket handling
✔ Detail-oriented support

Recent results:

• Reduced repeat inquiries by approximately 40% through FAQ and support template creation
• Achieved 90% first-contact resolution while managing high-volume customer interactions
• Reduced follow-up delays through efficient workflow management

If you're looking for a Customer Support Specialist who can improve customer satisfaction, reduce support backlog, and create a smooth customer experience, send me a message.

Click the hire botton and Send me a direct message and let's discuss your needs.

Steps for completing your project

After purchasing the project, send requirements so Promise can start the project.

Delivery time starts when Promise receives requirements from you.

Promise works on your project following the steps below.

Revisions may occur after the delivery date.

Business & Support Audit

I review your Shopify store, helpdesk setup, ticket flow, and current challenges to understand gaps and priorities.

Inbox Stabilization

I clear urgent tickets, organize queues, improve tagging, and establish structured response workflows.

Review the work, release payment, and leave feedback to Promise.