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You will get Streamlined SOPs and customer scripts that elevate service quality

Lanie Ann J.Status: Offline
Lanie Ann J. Lanie Ann J.
Preview image

Let a pro handle the details

Buy Store Management services from Lanie Ann, priced and ready to go.
Lanie Ann J.Status: Offline
Lanie Ann J. Lanie Ann J.
Preview image

Let a pro handle the details

Buy Store Management services from Lanie Ann, priced and ready to go.

Project details

What’s inside:

Clean professional structure

Clear SOP + customer-facing script for each scenario

Neutral, brand-safe tone (works for any store)

Ready-to-use wording (no edits needed)

Scalable for agencies or VA teams

Sections included:

Out-of-stock handling

Shipping & delivery issues

Returned, missing & delayed parcels

Refunds & replacements

Discounts & promotions

Order changes & cancellations

Internal customer service guidelines
Industry
Business, Ecommerce, Logistics & Supply Chain Management, Retail & Wholesale
Platform
Etsy, Shopify, WooCommerce
Language
English
What's included
Service Tiers Starter
$100
Standard
$150
Advanced
$200
Delivery Time 2 days 3 days 5 days
Management Duration (Days)
3510
Inventory Management
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Order Management
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Customer Assistance
Payment Processing
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Product Offers & Promotions
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Reporting
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Lanie Ann J.Status: Offline

About Lanie Ann

Lanie Ann J.Status: Offline
Ecommerce Management Pro | Experienced Non-Profit Executive Assistant
Sipalay, Philippines - 11:38 am local time
I’m a detail oriented, reliable Executive Virtual Assistant and eCommerce Operations Manager with 6+ years of experience supporting CEOs, founders, and growing online businesses — particularly in Shopify, dropshipping, and customer operations.

I am also an Administrative Assistant and Project Manager with experience supporting non-profit organizations, charities, and social enterprise cafés. Provided comprehensive administrative and project coordination support, including assisting with grant-related tasks, partnership research, onboarding processes, and day-to-day operations. Regularly interacted with clients and families with a high level of professionalism, discretion, and confidentiality. Known for being highly organized, adaptable, and reliable in mission-driven environments where trust, accuracy, and compassion are essential.

I specialise in being a trusted right-hand: translating decisions into action, maintaining structure, coordinating people and tasks, and ensuring nothing important falls through the cracks. I work best in low-ego, high-trust environments where clarity, follow-through, and clean execution matter.

My background includes:

Supporting CEOs across eCommerce, operations, and business growth

Managing Shopify and Etsy stores, product listings, fulfilment, and supplier coordination

Leading chat and email customer support teams (Zendesk, Freshdesk, Salesforce)

Coordinating assistants, contractors, and workflows across time zones

Handling research, reporting, documentation, and follow-ups

Maintaining organised notes, SOPs, and clear progress updates

I’ve worked extensively with Australian-based businesses, including dropshipping brands and a charity organisation where discretion, confidentiality, and structured execution were essential. I’m comfortable working from clear priorities, adapting quickly when direction changes, and proactively flagging risks or blockers early.

Tools & Platforms:
Shopify, eBay, Etsy, Zendesk, HubSpot, Salesforce, Jira, Trello, Slack, Google Workspace, Xero, ActiveCampaign, ClickFunnels, Calendly, Recharge, Oberlo, DSers

What clients value most about me:
-Calm, dependable communication
-Strong follow-through and organisation
-Ability to direct others without friction
-Minimal supervision once aligned

If you’re looking for a long-term Executive Assistant / Operations Partner who brings clarity, structure, and peace of mind to your business — I’d love to support you.

Steps for completing your project

After purchasing the project, send requirements so Lanie Ann can start the project.

Delivery time starts when Lanie Ann receives requirements from you.

Lanie Ann works on your project following the steps below.

Revisions may occur after the delivery date.

Support Coverage

I will provide coverage for any questions and revisions listed on the type of project purchased

Review the work, release payment, and leave feedback to Lanie Ann.