You will get Support Administratif,customer service, E-commerce
Project details
I am a versatile and professional Virtual Assistant, dedicated to helping businesses manage their daily operations efficiently. I provide comprehensive administrative support, including email management, data entry, document organization, and scheduling, ensuring your tasks are completed accurately and on time.
In addition, I offer customer service solutions to enhance client satisfaction and loyalty. I handle emails, chats, and calls professionally, follow up on orders, resolve complaints promptly, and ensure every customer interaction reflects the quality and values of your business.
For businesses operating online, I provide full e-commerce assistance, managing stores on platforms like Shopify, WooCommerce, and Etsy. This includes product listing and updates, order tracking, inventory management, and customer support. My goal is to maintain a smooth and organized store while optimizing sales performance.
With attention to detail, reliability, and effective communication, I aim to save you time, reduce stress, and support the growth of your business. Whether you need help with routine administrative tasks, maintaining excellent customer relations, or managing your online store.
In addition, I offer customer service solutions to enhance client satisfaction and loyalty. I handle emails, chats, and calls professionally, follow up on orders, resolve complaints promptly, and ensure every customer interaction reflects the quality and values of your business.
For businesses operating online, I provide full e-commerce assistance, managing stores on platforms like Shopify, WooCommerce, and Etsy. This includes product listing and updates, order tracking, inventory management, and customer support. My goal is to maintain a smooth and organized store while optimizing sales performance.
With attention to detail, reliability, and effective communication, I aim to save you time, reduce stress, and support the growth of your business. Whether you need help with routine administrative tasks, maintaining excellent customer relations, or managing your online store.
Purpose
PersonalIndustry
Construction, Data Analytics, Ecommerce, Logistics & Supply Chain Management, Media & Entertainment, Telecommunications, Transportation & AutomotiveLanguage
FrenchWhat's included
| Service Tiers |
Starter
$50
|
Standard
$120
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 7 days |
Number of Revisions | 2 | 3 | 4 |
Number of Hours of Work | 5 | 15 | 20 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | - | - |
Formatting & Clean Up | - | ||
Project Management Support | - | - | |
Travel Planning | - | - |
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Quentin R.
Feb 15, 2026
UGC Sourcer (VA) – Find Authentic Creators for a Beauty Brand ($$$)
About Rahamamonjisoa Lantina
Shopify Customer Support Specialist | E-commerce Virtual Assistant
Antananarivo, Madagascar - 10:35 am local time
I manage customer messages, order tracking, shipping delays, refund requests, and order-related disputes.
The goal is simple: prevent customer support from becoming a burden while keeping responses fast and clear for customers.
I’m responsive, organized, and serious in handling requests, especially when dealing with sensitive or unhappy customers.
Tools I use:
- Shopify
- Gorgias / Zendesk
- AfterShip / 17Track
- PayPal / Stripe
- Gmail
I can work independently or integrate quickly into an existing team.
If needed, I can help you set up a smoother support system that saves time and reduces customer issues.
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Salut ! Je travaille avec des boutiques e-commerce (principalement Shopify) pour gérer leur support client au quotidien.
Je prends en charge les messages clients, le suivi des commandes, les retards de livraison, les demandes de remboursement et les litiges liés aux commandes.
L’objectif est simple : éviter que le support devienne une charge pour le business, tout en gardant des réponses rapides et claires pour les clients.
Je suis réactif, organisé et sérieux dans le traitement des demandes, surtout quand il s’agit de situations sensibles ou de clients insatisfaits.
Outils que j’utilise :
- Shopify
- Gorgias / Zendesk
- AfterShip / 17Track
- PayPal / Stripe
- Gmail
Je peux travailler de manière autonome ou m’intégrer rapidement à une équipe déjà en place.
Si tu veux, on peut voir ensemble comment organiser ton support pour gagner du temps et réduire les problèmes clients.
Steps for completing your project
After purchasing the project, send requirements so Rahamamonjisoa Lantina can start the project.
Delivery time starts when Rahamamonjisoa Lantina receives requirements from you.
Rahamamonjisoa Lantina works on your project following the steps below.
Revisions may occur after the delivery date.
Understanding Your Requirements
I will start by reviewing your administrative needs, including emails, scheduling, data entry, and document organization, and clarify any specific instructions you may have.
Organizing and Planning Tasks
I will create a structured task list, prioritize urgent tasks, and set deadlines to ensure all administrative duties are handled efficiently.