You will get Support, Dispatch, Personal Assistance and Operations Agent
Project details
Businesses often struggle with staying organized while keeping customers satisfied. I focus on solving both. With nearly 3 years of experience in fast-paced 3PL and service environments, including hands-on truck dispatching, I’ve managed daily load planning, coordinated with drivers and brokers, and ensured timely deliveries across multiple routes.
Alongside dispatch operations, I handle high volumes of customer interactions, resolve issues in real time, and maintain clear, professional communication. I’m experienced in order processing, updates, cancellations, and returns, and I manage complaints with a calm, solution-focused approach.
On the operations side, I coordinate workflows, track progress, and keep everything running on schedule. I troubleshoot problems quickly, document processes, and make practical decisions to avoid delays or disruptions.
I adapt quickly to new systems, pay close attention to detail, and take ownership of my work—helping businesses run smoothly while keeping customers satisfied.
Alongside dispatch operations, I handle high volumes of customer interactions, resolve issues in real time, and maintain clear, professional communication. I’m experienced in order processing, updates, cancellations, and returns, and I manage complaints with a calm, solution-focused approach.
On the operations side, I coordinate workflows, track progress, and keep everything running on schedule. I troubleshoot problems quickly, document processes, and make practical decisions to avoid delays or disruptions.
I adapt quickly to new systems, pay close attention to detail, and take ownership of my work—helping businesses run smoothly while keeping customers satisfied.
Industry
Construction, Ecommerce, Logistics & Supply Chain Management, Manufacturing & StorageLanguage
EnglishWhat's included
| Service Tiers |
Starter
$8
|
Standard
$10
|
Advanced
$13
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 2 days |
Number of Revisions | 1 | 1 | 1 |
Number of Hours of Work | 40 | 40 | 40 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | ||
Formatting & Clean Up | - | - | - |
Project Management Support | - | ||
Travel Planning | - | - | - |
About Shariq
Support, Operations Agent & Psychological Research
Lahore, Pakistan - 4:34 am local time
With close to 3 years of experience working in fast-paced 3PL and service-driven environments, I specialize in handling customer queries, resolving issues in real time, and ensuring clear, professional communication across all touchpoints. I’m comfortable managing high volumes of requests while maintaining accuracy, empathy, and attention to detail.
On the operations side, I can coordinate workflows, manage orders, track progress, and keep everything running on schedule. I’m experienced in troubleshooting problems as they arise, documenting processes, and making quick, practical decisions to avoid delays or disruptions.
Alongside my operational experience, I hold a degree in Psychology and have completed an internship as a psychologist, which has strengthened my understanding of human behavior, communication, and problem-solving. This allows me to approach customer interactions with empathy, apply psychologically informed communication, and support decision-making with a structured, research-based mindset.
Here’s what I can help you with:
Customer support (chat, email, and order handling)
Order processing, updates, cancellations, and returns
Handling complaints with calm, solution-focused communication
Operations coordination and task management
Real-time problem solving and troubleshooting
Data entry, documentation, and system updates
Working with teams to ensure smooth daily execution
I’m someone who adapts quickly to new systems, communicates clearly, and takes ownership of tasks. My goal is always to make your operations smoother and your customers happier.
If you’re looking for someone dependable who can handle both support and operations without constant supervision, I’d be glad to help.
Steps for completing your project
After purchasing the project, send requirements so Shariq can start the project.
Delivery time starts when Shariq receives requirements from you.
Shariq works on your project following the steps below.
Revisions may occur after the delivery date.
Understand Requirements & Setup
Review your processes, tools, and expectations to align on workflows, communication channels, and priorities.
Execute & Manage Operations
Handle customer support, order processing, or dispatch/coordination tasks while ensuring accuracy, timely updates, and smooth daily execution.