You will get Customer Support / Customer Service [FR/EN]
Project details
I offer a professional customer support service, adapted to the specific needs of your business. With many years' experience in customer service and request management, I am focused on providing fast, efficient and customer-focused support. My goal is to ensure smooth communication and timely problem resolution, while maintaining a high level of customer satisfaction.
My services include managing enquiries via email, chat or telephone, follow-up of open tickets, return and complaint handling, as well as implementing continuous improvement processes to optimise customer service. Whether you're a small business or a fast-growing company, I can adapt to your needs and offer you customised solutions for smoothly managing your customer relations.
Thanks to my expertise and proactive approach, I can help you build customer loyalty and strengthen their trust in your brand, while maintaining high-quality service standards.
My services include managing enquiries via email, chat or telephone, follow-up of open tickets, return and complaint handling, as well as implementing continuous improvement processes to optimise customer service. Whether you're a small business or a fast-growing company, I can adapt to your needs and offer you customised solutions for smoothly managing your customer relations.
Thanks to my expertise and proactive approach, I can help you build customer loyalty and strengthen their trust in your brand, while maintaining high-quality service standards.
Purpose
BusinessIndustry
Architecture & Interior Design, Beauty & Cosmetics, Business Services & Consulting, Cryptocurrency & Blockchain, Ecommerce, Food & Beverage, Gaming, Hardware & Electronics, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Music, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video ServicesLanguage
FrenchWhat's included
| Service Tiers |
Starter
$130
|
Standard
$215
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 6 days |
Number of Hours of Work | 10 | 20 | 30 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$13Frequently asked questions
6 reviews
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JM
Julia M.
Jul 1, 2025
deposit test - France only
Great job! Excellent communication and cooperation. Highly recommended
NZ
Nelissa Z.
Jun 16, 2025
Whatsapp group assitant
PT
Patrick T.
Feb 19, 2025
Surveys & Polls
Thanks
NZ
Nelissa Z.
Jan 7, 2025
Whatsapp group assitant
SG
Skyna G.
Jan 6, 2025
Native French speakers ( from France) 70 short sentences recording project
Good job
About Siddharta
Support Client - Prospection/Vente a Distance - Marketing Digitale
100%
Job Success
Begles, France - 5:53 pm local time
Freelancer polyvalent en support client, vente à distance, et marketing digital
Fort d'une expérience professionnelle variée, je propose des services de qualité dans les domaines suivants :
- Support/Service client : gestion des requêtes clients, résolution de problèmes et assistance continue.
- Vente à distance & Prospection : création de scripts, prise en charge des appels de prospection et stratégie de vente.
- Stratégie marketing sur les réseaux sociaux : mise en place de campagnes performantes, conseils personnalisés pour accroître votre visibilité.
- Conception visuelle : création de logos et visuels impactants pour les réseaux sociaux, sites internet et blogs.
- Création de contenu vidéo : élaboration de scripts de vidéos engageants pour les plateformes numériques.
Je mets à profit mon expertise pour aider les entreprises à atteindre leurs objectifs, avec des solutions créatives et sur mesure.
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[EN]
Versatile Freelancer in Customer Support, Remote Sales, and Digital Marketing
With a varied professional background, I offer high-quality services in the following areas:
- Customer Support/Service: managing customer inquiries, resolving issues, and providing continuous assistance.
- Remote Sales & Prospecting: creating scripts, handling prospecting calls, and developing sales strategies.
- Social Media Marketing Strategy: setting up effective campaigns and offering personalized advice to boost your visibility.
- Visual Design: creating impactful logos and visuals for social media, websites, and blogs.
- Video Content Creation: developing engaging video scripts for digital platforms.
I leverage my expertise to help businesses achieve their goals with creative and tailored solutions.
Steps for completing your project
After purchasing the project, send requirements so Siddharta can start the project.
Delivery time starts when Siddharta receives requirements from you.
Siddharta works on your project following the steps below.
Revisions may occur after the delivery date.
Receiving information from the customer
The customer sends the necessary details: description of products/services, customer information, tools used and current customer support procedures.
Customer support configuration
I configure the necessary tools (email, CRM, etc.) and prepare standard responses, making sure that everything is ready to start customer support.