Anne-Gelica Mae isn't taking new orders for this project right now. Here are some similar projects to explore.
You will get Support Workflow Specialist CSR Template creation
Top Rated
Top Rated
Project details
I don't just manage support teams; I build the systems that make them successful. By bridging the gap between Philippine BPO excellence and modern Support Ops, I help businesses deliver world-class customer experiences at scale.
Purpose
PersonalIndustry
Ecommerce, LifestyleLanguage
EnglishWhat's included
| Service Tiers |
Starter
$300
|
Standard
$600
|
Advanced
$1,200
|
|---|---|---|---|
| Delivery Time | 4 days | 7 days | 14 days |
Number of Hours of Work | 20 | 80 | 20 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | - | ||
Email Support | - | ||
Live Chat Support | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$15
Social Media Replies
+$15
Email Support
+$15
Live Chat Support
+$15
2 reviews
(2)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
RM
Ramy M.
Jun 1, 2026
Remote Customer Support Agent
RM
Ramy M.
Mar 21, 2024
Remote Customer Support Agent
About Anne-Gelica Mae
Operations Specialist|Enterprise Support & Escalations| Executive VA
100%
Job Success
Bacoor, Philippines - 5:57 pm local time
If you’re looking for a highly organized Support Operations Specialist and Enterprise Support Lead who can bridge the gap between complex technical troubleshooting and streamlined business processes, I’d love to help!
With over five years of dedicated experience in high-stakes support environments, I specialize in managing enterprise-level escalations and building the structural "backbone" of support teams. I don't just answer tickets; I create the SOPs, Project Boards, and Data Audits that allow teams to scale without losing quality.
What I Can Do for You
🛠️ Support Operations & Systems Building
SOP Development: Creating clear, actionable Standard Operating Procedures for bulk processes and team handovers.
Project Management: Implementing and managing Project Boards (Asana/Trello/ClickUp) to ensure zero-drop communication.
Data & Auditing: Advanced Excel/Google Sheets tracking, price comparison auditing, and operational cost analysis.
Process Optimization: Auditing existing workflows to identify bottlenecks and improve First-Response Time (FRT).
📞 Enterprise & Technical Support
High-Level Escalations: Acting as a dedicated point of contact for enterprise-tier clients and complex technical issues.
Multichannel Support: Expert management of Zendesk/Freshdesk, live chat, and professional email correspondence.
Technical Documentation: Translating complex technical resolutions into easy-to-understand internal knowledge base articles.
🚀 Team Leadership & Strategy
Task Force Management: Experience leading specialized teams to handle high-priority transitions and strategy implementation.
Training & Mentorship: Guiding junior specialists to maintain high CSAT and efficiency standards.
Bilingual Communication: Professional fluency in English and Tagalog, ensuring clear communication across global teams.
Why Work With Me?
I am a Top-Rated Plus freelancer known for my "system-first" mindset. I thrive in environments that require both technical precision and high-level organizational strategy. Whether you need someone to manage a specific task force or build a support department from the ground up, I bring the discipline and data-driven approach needed to succeed.
I am highly adaptable, eager to master new tools, and committed to helping your operations run like a well-oiled machine.
I’d love to discuss how my background in enterprise support can help your business reach its next milestone.
Best regards,
Anne-Gelica
Steps for completing your project
After purchasing the project, send requirements so Anne-Gelica Mae can start the project.
Delivery time starts when Anne-Gelica Mae receives requirements from you.
Anne-Gelica Mae works on your project following the steps below.
Revisions may occur after the delivery date.
Technical Setup & Documentation
I will audit your system, configure advanced automations and triggers, and draft the SOPs and Knowledge Base articles needed to scale your support operations efficiently.