You will get Customer Support Rep - Chat, Call & Email
Top Rated
Project details
Deliver consistent, high-quality customer support that improves response times, reduces ticket backlog, and boosts satisfaction. Ideal for startups, SaaS brands, and e-commerce businesses seeking reliable email, chat, and phone support. Support is provided using tools like Zendesk, Intercom, HubSpot, and Freshdesk. Whether it's managing daily inquiries, setting up helpdesk workflows, or optimizing automation, this service ensures your customers feel heard, supported, and valued.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$50
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 5 | 8 | 10 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Social Media Replies
(+ 1 Day)
+$10
Live Chat Support
(+ 1 Day)
+$10
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PO
Pamela O.
Jan 7, 2026
Remote Administrative Assistant – Full-Time (EST Hours)
TS
Tanvi S.
Dec 12, 2025
Monday.com Expert Needed
About Afoma
Virtual Assistant | Executive Assistant | CRM, Project & Operations
100%
Job Success
Onitsha, Nigeria - 10:38 pm local time
As your business grows, so do the moving parts more leads, more client communication, more projects, and more operations to manage. Without the right systems, follow-ups get missed, CRM data becomes unreliable, and valuable time is spent fixing problems instead of growing the business.
I'm a Top Rated Executive Virtual Assistant with 6+ years of experience supporting busy founders manage executive administration, CRM systems, operations, project coordination, customer support, and workflow automation so they can focus on growing the business.
A growing U.S. insurance agency was managing 7,550+ client records inside a disorganized CRM. Follow-ups were inconsistent, renewal opportunities were being missed, and the team spent hours searching for information.
I took ownership of the CRM, cleaned and standardized the database, redesigned the tracking process, and built a workflow that gave the team complete visibility into every client interaction. Zero missed follow-ups, recovered renewal opportunities, faster client response times, accurate reporting, and a CRM the team could finally trust.
⭐⭐⭐⭐⭐"Afy is such an amazing and knowledgeable assistant. She is constantly helping our team improve our processes and the efficiency of how things work. She takes on new tasks without question and always follows through. She is a true asset and a joy to have on our team."
𝗪𝗵𝗮𝘁 𝗜 𝗧𝗮𝗸𝗲 𝗢𝗳𝗳 𝗬𝗼𝘂𝗿 𝗣𝗹𝗮𝘁𝗲
→ CRM Administration & Operations Management
CRM Administration • Contact & Database Management • Lead Tracking • Pipeline Management • Follow-up Management • Customer Onboarding • Reporting • Process Documentation
HubSpot • Zoho CRM • Monday • Airtable • ClickUp
→ Executive & Administrative Support
Inbox Management • Email Management • Calendar Management • Executive Scheduling • Travel Coordination • Meeting Preparation • Executive Correspondence • Document Management • Personal Assistance
→ Workflow Automation
Automate repetitive tasks, connect business tools, and streamline operations using Monday, GHL, Airtable, Zapier, and Make
→ Operations & Project Coordination
Project Coordination • SOP Creation • Client Onboarding • Task & Deadline Management • Team Communication • Business Reporting • Process Improvement
→ Customer Support & Client Success
Email Support • Live Chat • Ticket Management • CRM Updates • Customer Communication • Follow-ups
Zendesk • Freshdesk • Intercom • HubSpot
𝗣𝗿𝗼𝘃𝗲𝗻 𝗥𝗲𝘀𝘂𝗹𝘁𝘀
→ Managed and optimized a CRM with 7,550+ client records, improving data accuracy, follow-up consistency, and operational visibility.
→ Built workflow automations using Monday, Airtable, Zapier, and Make, reducing repetitive administrative work.
→ Managed compliance documentation, carrier communication, billing records, and policy administration across U.S. insurance operations with zero discrepancies.
→ Created SOPs and onboarding documentation that improved consistency and reduced training time.
→ Helped founders and executives reclaim 9–15 hours every week through better systems, executive support, and operational ownership.
𝗧𝗼𝗼𝗹𝘀 & 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀
Operations: Monday com • ClickUp • Airtable • Notion • Trello • Asana •GHL
CRM: HubSpot • Zoho CRM • Monday com • Airtable
Automation: Zapier • Make
Productivity: Google Workspace • Microsoft 365 • Slack • Zoom • Calendly
Customer Support: Zendesk • Freshdesk• Intercoom
AI: ChatGPT • Claude AI • Canva
𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗛𝗶𝗿𝗲 𝗠𝗲
I take ownership instead of waiting for instructions.
I anticipate problems before they become operational bottlenecks.
I communicate proactively with clear, consistent updates.
I build systems that continue delivering value long after implementation.
I combine Executive Assistance, Operations Management, CRM Administration, Customer Support, Project Coordination, and Workflow Automation in one dependable partner.
If you're looking for an Executive Virtual Assistant, Administrative Assistant, Operations Manager, CRM Specialist, Project Coordinator, or Workflow Automation Specialist who can organize your operations and become a reliable extension of your team, let's talk.
Send me an invitation or message, and let's build systems that give you back time to focus on growing your business.
Steps for completing your project
After purchasing the project, send requirements so Afoma can start the project.
Delivery time starts when Afoma receives requirements from you.
Afoma works on your project following the steps below.
Revisions may occur after the delivery date.
Kickoff & Onboarding
Onboarding to the client’s business, support tools, tone of voice, and documentation to align on expectations.