You will get Customer Support Rep - Chat, Call & Email
Top Rated
Project details
Deliver consistent, high-quality customer support that improves response times, reduces ticket backlog, and boosts satisfaction. Ideal for startups, SaaS brands, and e-commerce businesses seeking reliable email, chat, and phone support. Support is provided using tools like Zendesk, Intercom, HubSpot, and Freshdesk. Whether it's managing daily inquiries, setting up helpdesk workflows, or optimizing automation, this service ensures your customers feel heard, supported, and valued.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$50
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 5 | 8 | 10 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Social Media Replies
(+ 1 Day)
+$10
Live Chat Support
(+ 1 Day)
+$10
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PO
Pamela O.
Jan 7, 2026
Remote Administrative Assistant – Full-Time (EST Hours)
TS
Tanvi S.
Dec 12, 2025
Monday.com Expert Needed
About Afoma
Virtual Executive Assistant | Operations Support | Automation Expert
100%
Job Success
Onitsha, Nigeria - 11:31 pm local time
As a Top-Rated Executive Assistant, Operations Manager, and Project Coordinator, I provide Executive Support, Administrative Support, Calendar Management, Email Management, CRM Administration, Project Management, Process Improvement, and Workflow Automation to keep businesses organized, efficient, and ready to scale.
Growing a business shouldn't mean spending your day chasing follow-ups, fixing broken processes, or searching for information in your CRM.
A U.S. insurance agency had more than 7,550 client records inside a CRM that had become difficult to trust. Renewal opportunities were being missed. Follow-ups weren't consistent.
The team spent hours searching for client information. I reorganized the CRM, standardized the data, redesigned the workflow, and introduced processes the entire team could follow.
𝐓𝐡𝐞 𝐫𝐞𝐬𝐮𝐥𝐭: Zero missed follow-ups, Faster response times, Better reporting, Improved team visibility, and a CRM the business could finally rely on.
𝐇𝐨𝐰 𝐈 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐘𝐨𝐮𝐫 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬
𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭
I provide comprehensive Executive Support by managing calendar management, email management, scheduling, executive communications, meeting coordination, travel coordination, inbox management, task coordination, and follow-up management, ensuring nothing falls through the cracks while protecting your time.
𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐂𝐑𝐌
I improve business operations through Operations Management, Workflow Management, Process Improvement, CRM Administration, Project Coordination, Documentation, SOP development, Team Coordination, and Operational Planning, creating systems that bring order to growing businesses.
𝐖𝐨𝐫𝐤𝐟𝐥𝐨𝐰 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧
Using Monday, Airtable, Zapier, Make, and GoHighLevel, I automate repetitive work, streamline operations, and build systems that save time as your business grows.
I also leverage AI tools to increase operational efficiency.
𝐓𝐡𝐞 𝐈𝐦𝐩𝐚𝐜𝐭 𝐈 𝐃𝐞𝐥𝐢𝐯𝐞𝐫
• Organize and optimize CRM systems containing thousands of client records.
• Build workflows that reduce repetitive administrative work and improve team productivity.
• Create SOPs, documentation, workflow management systems, and operational playbooks that improve consistency across growing teams.
.• Support U.S. insurance operations through accurate documentation, carrier communication, billing support, and policy administration.
• Help founders reclaim 9–15 hours every week by improving operations instead of adding more manual work.
𝐓𝐨𝐨𝐥𝐬
𝐂𝐑𝐌: HubSpot • Monday • Airtable • Zoho CRM
𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬: ClickUp • Asana • Trello • Notion
𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧: Zapier • Make • GoHighLevel
𝐏𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐢𝐭𝐲 & 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: Google Workspace • Microsoft 365 • Slack • Zoom • Calendly • Outlook
𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Zendesk • Freshdesk • Intercom
𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐊𝐞𝐞𝐩 𝐖𝐨𝐫𝐤𝐢𝐧𝐠 𝐖𝐢𝐭𝐡 𝐌𝐞
The value I bring goes beyond managing tasks.
I bring order to chaos by improving workflows, documenting processes, coordinating projects, and building systems that allow founders to focus on growth instead of operations.
I don't just complete work. I improve the way work gets done.
When you work with me, you gain a partner who:
✓ Takes ownership and delivers without constant supervision.
✓Identifies operational bottlenecks early and resolves them before they impact your team or clients.
✓ Communicates proactively, keeping you informed without you having to ask.
✓ Builds scalable systems and documented processes that continue creating value long after implementation.
✓ Thinks like an operations partner, making decisions with your business goals, efficiency, and long-term growth in mind.
My goal isn't simply to help you stay organized; it's to help your business operate with greater clarity, consistency, and confidence.
Whether you need an Executive Assistant, Executive Operations Support, Operations Manager, Administrative Support Specialist, or Project Coordinator, I help manage calendars, emails, projects, workflows, CRM systems, documentation, research, scheduling, team coordination, and process improvement so your business operates smoothly as it grows.
𝐒𝐞𝐧𝐝 𝐦𝐞 𝐚𝐧 𝐢𝐧𝐯𝐢𝐭𝐚𝐭𝐢𝐨𝐧, and let's build systems that give you more time to focus on growing your business.
Steps for completing your project
After purchasing the project, send requirements so Afoma can start the project.
Delivery time starts when Afoma receives requirements from you.
Afoma works on your project following the steps below.
Revisions may occur after the delivery date.
Kickoff & Onboarding
Onboarding to the client’s business, support tools, tone of voice, and documentation to align on expectations.