You will get Technical Customer Support, Customer Support Specialist, IT Support Expert
Project details
I'm 𝑴𝒖𝒉𝒂𝒎𝒎𝒂𝒅 𝑯𝒂𝒔𝒔𝒂𝒂𝒏 𝑻𝒂𝒉𝒊𝒓, an IT Technical Customer Support specialist with 10+ years of experience in troubleshooting, customer service, and technical assistance. I've worked with top companies like Motive, DigitalOcean, KeepTruckin, and Cloudways, resolving complex technical issues and supporting global customers. I excel in diagnosing problems, optimizing support workflows, and mentoring teams for efficiency. With a strong leadership background, I’ve led support teams while ensuring high customer satisfaction. Proficient in JIRA, Agile, and cloud computing, I thrive in modern technical environments.
𝑲𝒆𝒚 𝑺𝒌𝒊𝒍𝒍𝒔 𝒂𝒏𝒅 𝑺𝒆𝒓𝒗𝒊𝒄𝒆𝒔:
♦ Customer Service & Problem-Solving: Strategic thinking, conflict management, and time management.
♦ Technical Expertise: Proficient in JavaScript (JS), PHP, SQL, HTML/CSS, Linux, and Kubernetes.
♦ Process Improvement & Collaboration: Expertise in Agile, Scrum, data analysis, and cross-functional teamwork.
♦ Customer Relationship Management: Skilled in CRM tools, account management, and integrations.
𝐓𝐡𝐚𝐧𝐤𝐬 𝐚𝐧𝐝 𝐁𝐞𝐬𝐭 𝐑𝐞𝐠𝐚𝐫𝐝𝐬,
𝐌𝐮𝐡𝐚𝐦𝐦𝐚𝐝 𝐇𝐚𝐬𝐬𝐚𝐚𝐧 𝐓𝐚𝐡𝐢𝐫
𝑲𝒆𝒚 𝑺𝒌𝒊𝒍𝒍𝒔 𝒂𝒏𝒅 𝑺𝒆𝒓𝒗𝒊𝒄𝒆𝒔:
♦ Customer Service & Problem-Solving: Strategic thinking, conflict management, and time management.
♦ Technical Expertise: Proficient in JavaScript (JS), PHP, SQL, HTML/CSS, Linux, and Kubernetes.
♦ Process Improvement & Collaboration: Expertise in Agile, Scrum, data analysis, and cross-functional teamwork.
♦ Customer Relationship Management: Skilled in CRM tools, account management, and integrations.
𝐓𝐡𝐚𝐧𝐤𝐬 𝐚𝐧𝐝 𝐁𝐞𝐬𝐭 𝐑𝐞𝐠𝐚𝐫𝐝𝐬,
𝐌𝐮𝐡𝐚𝐦𝐦𝐚𝐝 𝐇𝐚𝐬𝐬𝐚𝐚𝐧 𝐓𝐚𝐡𝐢𝐫
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$150
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 1 | 3 | 6 |
Scriptwriting | |||
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - |
Frequently asked questions
17 reviews
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UH
Umer H.
Feb 4, 2025
Google Ads Expert Needed for Google Ads Campaigns
Hassaan is an exceptional freelancer who truly knows his craft. His expertise in Google Ads played a crucial role in enhancing my business and boosting revenue. I highly appreciate his skills and look forward to collaborating with him again.
MR
Muazzam R.
Feb 3, 2025
Google Ad Expert with Great Skills
I was struggling to achieve the desired results from my Google Ads campaign until I hired Hassaan. His expertise in running, and optimizing Google Ads made a significant difference, helping me reach my goals effectively. I highly recommend him to anyone looking for a skilled and results-driven professional!
MA
Mr Ali A.
Oct 10, 2022
Full Stack Javascript Engineer
Thanks for your great services. Completely satisfied.
FZ
Faisal Z.
Sep 6, 2022
Expert Full Stack Developer
Really an Expert. Great Experience!
AA
Akhlaq A.
Aug 15, 2022
Expert Front End Engineer - React
Excellent work as usual.
About Muhammad
Technical Customer Support, Customer Support Specialist, IT Support
100%
Job Success
Lahore, Pakistan - 6:07 am local time
Hi, I’m 𝑴𝒖𝒉𝒂𝒎𝒎𝒂𝒅 𝑯𝒂𝒔𝒔𝒂𝒂𝒏 𝑻𝒂𝒉𝒊𝒓, a Technical Customer Support Specialist with expertise in helpdesk solutions, SaaS customer success, and CRM support. I help businesses optimize their customer experience by providing technical support, live chat assistance, and CRM troubleshooting to improve client satisfaction and retention.
𝑯𝒐𝒘 𝑰 𝑪𝒂𝒏 𝑯𝒆𝒍𝒑 𝒀𝒐𝒖:
✅ Customer Support & Technical Assistance – Live chat, email, and ticketing system support (Zendesk, Freshdesk, Intercom).
✅ Help Desk & CRM Expertise – Setup, configuration, and optimization of Zendesk, HubSpot, Pipedrive, and Freshdesk.
✅ Technical Troubleshooting – Resolving IT issues, software bugs, and SaaS application concerns efficiently.
✅ Client Success & Customer Experience Management – Improving onboarding, training, and retention strategies.
✅ SaaS & Tech Support – Assisting users with software, CMS/DAM, and IT helpdesk inquiries.
✔️ Here are some other 𝑺𝒌𝒊𝒍𝒍𝒔/𝑬𝒙𝒑𝒆𝒓𝒕𝒊𝒔𝒆 and 𝑺𝒆𝒓𝒗𝒊𝒄𝒆𝒔:
♦ Technical Support Specialist
♦ Customer Success professional
♦ Customer Support Service
♦ Customer Service Representative
♦ Technical Customer Service Representative
♦ Technical Support Representatives
♦ Customer Care Representative
♦ Customer Success Manager
♦ Live Chat Support
♦ Customer Relationship Manager
♦ Zendesk Support Executive
♦ IT Technician
♦ Helpdesk Analyst
♦ Customer Service Tech Stack Expert
♦ Zendesk Configuration
♦ Technical Customer Support Agent
♦ Support Analyst
♦ Technical Support Assistance
♦ Support Specialist Engineer
♦ VA Support
♦ Technical Customer Success Manager
♦ IT Issues Handler
♦ IT Helpdesk Co-Ordinator
♦ On-Call Technical Support
♦ On-Cam Customer Service
♦ Technical Customer Service
♦ IT Support Engineer
♦ Helpdesk Support Engineer
♦ Desktop Support Engineer
♦ IT Project Management
♦ Technical Assistance
♦ Customer Service Team Leader
♦ Technical Support Helpdesk
♦ Technical Support Engineer
♦ Computer Technician
♦ IT Technical Support
♦ IT Service Desk Specialist
♦ Computer Support Technician
♦ Software Tech Support
♦ SaaS Tech Support Engineer
♦ Online Tech Support Lead
♦ IT Support Specialist
♦ Technical Project Management
♦ SaaS Customer Success Manager
♦ Experienced IT Consultant
♦ Virtual Assistant
♦ Network Administrator
♦ Technical Support Specialist
♦ Technical Support Facilitator
♦ Customer Service Agent
♦ IT Service Desk
♦ Support Engineer
♦ Email & Phone Support
♦ CRM Software Expertise
♦ Executive Assistant
♦ Support Implementation Specialist
♦ Ticket Generator
♦ Technical Problem Solver
♦ Network Support Technician
♦ Communication Etiquette
♦ User Technical Training
♦ System Configuration
♦ Root Cause Analysis Expert
♦ System Administration
♦ Hardware Troubleshooting
♦ Technical Documentation
I take pride in delivering attentive, detail-oriented customer support, ensuring every client feels heard, valued, and confident in both my assistance and the service provided. With an adaptable mindset, I embrace learning new technologies and processes to navigate evolving work environments effectively. I find fulfilment in gaining knowledge and using it to solve problems, making each interaction meaningful and productive.
𝑾𝒉𝒚 𝑾𝒐𝒓𝒌 𝑾𝒊𝒕𝒉 𝑴𝒆?
I am committed to resolving issues efficiently while maintaining a friendly, empathetic, and solution-focused approach. My priority is to deliver practical, results-driven support that enhances customer satisfaction and ensures long-term operational success. Thriving in fast-paced environments, I bring a proactive mindset to every challenge, always anticipating and addressing customer needs with efficiency and care.
𝑻𝒉𝒂𝒏𝒌𝒔 𝒂𝒏𝒅 𝑩𝒆𝒔𝒕 𝑹𝒆𝒈𝒂𝒓𝒅𝒔,
𝑴𝒖𝒉𝒂𝒎𝒎𝒂𝒅 𝑯𝒂𝒔𝒔𝒂𝒂𝒏 𝑻𝒂𝒉𝒊𝒓
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𝑲𝒆𝒚𝒘𝒐𝒓𝒅𝒔: Technical Customer Support, Customer Support Specialist, IT Support, Technical Support Specialist, Customer Success Manager, Phone Support, Email Support, Customer Service Expert, Customer Service Representative, IT Support Engineer, Technical Customer Support, Customer Support Specialist, IT Support, Technical Support Specialist, Customer Success Manager, Phone Support, Email Support, Customer Service Expert, Customer Service Representative, IT Support Engineer, Technical Customer Support, Customer Support Specialist, IT Support, Technical Support Specialist, Customer Success Manager, Phone Support, Email Support, Customer Service Expert, Customer Service Representative, IT Support Engineer, Technical Customer Support, Customer Support Specialist, IT Support, Technical Support
Steps for completing your project
After purchasing the project, send requirements so Muhammad can start the project.
Delivery time starts when Muhammad receives requirements from you.
Muhammad works on your project following the steps below.
Revisions may occur after the delivery date.
Understanding the Issue
I gather details about the problem, review error messages or logs, and clarify any missing information. This ensures I fully understand the issue before proceeding with troubleshooting.
Diagnosing the Problem
I analyze the reported issue, identify possible causes, and replicate the problem if needed. Research and reference to documentation help pinpoint the root cause for an effective solution.