You will get an outstanding customer support for your business
Project details
With my 5 years proven track record in providing exceptional customer service, resolving inquiries, and supporting customers, I am confident in my ability to contribute effectively to your team.
In my previous roles as a customer support and virtual assistant, I honed my inbound and outbound phone handling, email and live chat support and problem-solving skills, consistently achieving a 98% customer support and virtual assistant rating and a 96% resolution rating. My experience in promptly addressing customer inquiries and providing first-level support has equipped me to thrive in a fast-paced business environment. Additionally, my proficiency in English, both verbal and written, has been instrumental in effectively communicating with customers and colleagues.
I am well-versed in order processing and advanced CRM systems and I have a strong ability to think on my feet, ensuring that customer needs are met efficiently and professionally, further enhancing my ability to track and manage customer interactions.
I am eager to bring my dedication and zeal for excellence to you team. I look forward to discussing and working with you soon. Thanks.
Emmanuel
In my previous roles as a customer support and virtual assistant, I honed my inbound and outbound phone handling, email and live chat support and problem-solving skills, consistently achieving a 98% customer support and virtual assistant rating and a 96% resolution rating. My experience in promptly addressing customer inquiries and providing first-level support has equipped me to thrive in a fast-paced business environment. Additionally, my proficiency in English, both verbal and written, has been instrumental in effectively communicating with customers and colleagues.
I am well-versed in order processing and advanced CRM systems and I have a strong ability to think on my feet, ensuring that customer needs are met efficiently and professionally, further enhancing my ability to track and manage customer interactions.
I am eager to bring my dedication and zeal for excellence to you team. I look forward to discussing and working with you soon. Thanks.
Emmanuel
Purpose
BusinessIndustry
Arts & Design, Audio Services, Business Services & Consulting, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Financial Services, Food & Beverage, Gaming, Lifestyle, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Music, Real Estate, Software, Telecommunications, Transportation & Automotive, Video ServicesLanguage
EnglishWhat's included
| Service Tiers |
Starter
$400
|
Standard
$500
|
Advanced
$600
|
|---|---|---|---|
| Delivery Time | 21 days | 21 days | 30 days |
Number of Hours of Work | 21 | 21 | 30 |
Scriptwriting | - | - | |
Summary Report | |||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5About Emmanuel
Financial Analyst | Virtual Assistant | Customer service Pro
Abuja, Nigeria - 1:16 am local time
Discord
Telegram
Slack
Instagram and many more.
On the customer support front, I have gathered over 4 years of experience working as a customer support both on site and remote basis of which i have recorded very outstanding results offering the best customer service to company clients and thereby increasing customer trust, boosting company revenues and ensuring solid customer relationship.
I'd be most effective at engaging your customers either via
*Phone calls (Both Inbound and outbound)
*Live chats and more, making use of CRM tools and applications to better understand, resolve and proffer solutions to customer enquiries and issues while carefully ensuring proper documentation in the most effective way, strictly adhering to company guidelines with utmost professionalism and dedication.
I equally pride in handling complex and diverse company tasks from organizing meetings, managing contact lists and calendar schedules, administrative duties, email and website management, content creation and data entry among others. I pride at project and property management and I am very proficient in Airbnb and would have no issues with hosting or co hosting your properties and ensuring good turnovers are realized from your property listings.
I make use of;
Google workspace
Dropbox
Skype
Zoom
Calendly
Microsoft Office
Canva
Asana and many tools to ensure a seamless running of your business giving you ample time to focus on other major parts of your business.
It will be my pleasure to work either full-time or part-time. Do fill me in on the job description as there is many questions I’d love to ask to in order to ensure I have the full details of your job to ensure I give the best service to you thereby allowing you more time to work on other important areas of your business so we can work together to fulfill your business objectives..
Best,
Emmanuel
Steps for completing your project
After purchasing the project, send requirements so Emmanuel can start the project.
Delivery time starts when Emmanuel receives requirements from you.
Emmanuel works on your project following the steps below.
Revisions may occur after the delivery date.
Understanding customer needs and proffering the best company solutions
Being friendly and courteous with customers at all times