You will get The "Quick Start" Support Project
Project details
Bilingual Operations Manager & Technical Support Specialist
Scale your global operations with an expert who blends data-driven leadership with high-converting sales strategy. With an executive background at Priceline and Xfinity (Alorica), I stabilize support units and drive measurable growth.
Core Expertise:
Technical Support Leadership: Managed high-stakes units for Xfinity, establishing communication channels that reduced missed deadlines and miscommunications.
KPI Optimization: Specialist in monitoring CSAT, resolution times, and operational costs to facilitate data-driven decision-making.
High-Converting Sales: Consistently achieved 60%+ conversion rates as a top seller at Priceline.
Systems Mastery: Expert in Zendesk, Salesforce, and CRM implementation to empower teams and improve accountability.
Native Bilingualism: Fluent in English and Spanish, providing a seamless experience for a global audience.
I don’t just solve tickets; I identify bottlenecks and implement actionable plans to ensure 24/7 operational stability. Let’s connect to optimize your results.
Scale your global operations with an expert who blends data-driven leadership with high-converting sales strategy. With an executive background at Priceline and Xfinity (Alorica), I stabilize support units and drive measurable growth.
Core Expertise:
Technical Support Leadership: Managed high-stakes units for Xfinity, establishing communication channels that reduced missed deadlines and miscommunications.
KPI Optimization: Specialist in monitoring CSAT, resolution times, and operational costs to facilitate data-driven decision-making.
High-Converting Sales: Consistently achieved 60%+ conversion rates as a top seller at Priceline.
Systems Mastery: Expert in Zendesk, Salesforce, and CRM implementation to empower teams and improve accountability.
Native Bilingualism: Fluent in English and Spanish, providing a seamless experience for a global audience.
I don’t just solve tickets; I identify bottlenecks and implement actionable plans to ensure 24/7 operational stability. Let’s connect to optimize your results.
Data Entry Type
Copy Paste, Data Cleansing, Document Conversion, Error Detection, Online Research, Word ProcessingData Entry Tool
CRM Software, Google Docs, Google Sheets, Microsoft Excel, Microsoft Office, Microsoft WordWhat's included
| Service Tiers |
Starter
$200
|
Standard
$380
|
Advanced
$750
|
|---|---|---|---|
| Delivery Time | 5 days | 8 days | 12 days |
Number of Revisions | 1 | 2 | 3 |
Number of Hours of Work | 10 | 20 | 40 |
Formatting & Clean Up | - | ||
Graph & Table Creation | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$100 - $250
Additional Revision
+$25
Additional Hour of Work
+$25
Formatting & Clean Up
(+ 1 Day)
+$50
Graph & Table Creation
(+ 2 Days)
+$75
Knowledge Base & FAQ Localization (EN/ES)
(+ 3 Days)
+$100Frequently asked questions
About Kevin
Customer Service & Tech Support | Customer Success Services
El Progreso, Honduras - 6:32 am local time
Steps for completing your project
After purchasing the project, send requirements so Kevin can start the project.
Delivery time starts when Kevin receives requirements from you.
Kevin works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Discovery
I begin by reviewing your current support workflows, CRM setup (Zendesk/Salesforce), and existing knowledge base. We’ll discuss your primary KPIs, such as target CSAT and resolution times, to align on expectations.
Workflow Optimization & Triage
I implement or refine the bilingual triage process, ensuring incoming tickets are accurately categorized in English and Spanish. I’ll set up necessary macros and automations to streamline common technical inquiries.