You will get L2 IT Technical Support | Windows + Microsoft + Mac
Project details
You will receive professional IT support and exceptional customer service from a seasoned IT professional with extensive experience in both Windows and Mac systems. I specialize in delivering fast, reliable solutions for home and office computers, ensuring your devices run smoothly and securely.
Each order covers one computer and one connected peripheral. Additional computers require a separate order or hourly support.
Examples of Services Provided (But Not Limited To):
General PC Support:
Diagnose slow or unresponsive computers
Fix performance issues and optimize system speed
Assist with installing/uninstalling software
Support Windows updates and driver installations
Basic disk cleanup and storage management
Driver support for internal and peripheral devices
Email, Connectivity & Peripheral Support
Outlook/Email setup, troubleshooting, and sync issues
Internet connectivity and Wi-Fi troubleshooting
Printer, scanner, and other peripheral device setup and repair
Key Services:
IT Helpdesk & Technical Support (Remote or Onsite Guidance)
PC & Laptop Repair and Optimization
Windows/Mac OS Installation and Troubleshooting
Office 365
Network Setup & Connectivity Solutions
Each order covers one computer and one connected peripheral. Additional computers require a separate order or hourly support.
Examples of Services Provided (But Not Limited To):
General PC Support:
Diagnose slow or unresponsive computers
Fix performance issues and optimize system speed
Assist with installing/uninstalling software
Support Windows updates and driver installations
Basic disk cleanup and storage management
Driver support for internal and peripheral devices
Email, Connectivity & Peripheral Support
Outlook/Email setup, troubleshooting, and sync issues
Internet connectivity and Wi-Fi troubleshooting
Printer, scanner, and other peripheral device setup and repair
Key Services:
IT Helpdesk & Technical Support (Remote or Onsite Guidance)
PC & Laptop Repair and Optimization
Windows/Mac OS Installation and Troubleshooting
Office 365
Network Setup & Connectivity Solutions
Project Type
Data Entry, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$40
|
Standard
$90
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Revisions | 0 | 1 | 2 |
Optional add-ons
You can add these on the next page.
Additional Revision
+$10
Detailed PDF Report of Common Fixes & Recommendations.
+$5
Follow-Up Support Session.
+$10
Anti-Virus Setup | Data Back-Up Migration.
+$12Frequently asked questions
About Chaz
IT Support | Fast, Reliable Troubleshooting (24-Hour)
Raleigh, United States - 2:28 am local time
Need your tech fixed fast, without the stress? I provide same-day remote IT support so you can get back to work within hours, not days!
I'm an experienced IT Support Specialist with over 10 years of hands-on and remote help desk experience, ready to solve your tech headaches quickly and professionally.
I specialize in supporting small businesses, remote teams, and individuals who rely on their technology but don't want to waste hours troubleshooting. My areas of expertise include:
•24-Hour Remote Response
•Operating Systems: Windows 10/11, macOS, Linux
• Cloud & Productivity Suites: Google Workspace, Microsoft 365, OneDrive, AWS Cloud Practitioner certified
• Account & User Management: Active Directory, Group Policy, Azure AD, Google Admin Console
• Network & Security: VPN configuration, Malware Prevention and Removal, and Firewall Configuration.
• Ticketing Systems: ServiceNow, Microsoft Dynamics 365, PeopleSoft
• Remote Support Tools: Zoom, Teams, VNC, SSH
I’m not just a "generic" help desk agent—I’ve written internal troubleshooting guides for major companies like Lenovo, trained junior agents, and proactively improved customer service standards. I know how to translate complex tech issues into simple, actionable solutions for you.
I’m passionate about demystifying technology for my clients and ensuring their workflows remain uninterrupted. Whether you need one-time troubleshooting or ongoing support for your team, I can help.
Ready to get started? Message me now and I’ll respond within 24 hours to solve your IT support needs.
Steps for completing your project
After purchasing the project, send requirements so Chaz can start the project.
Delivery time starts when Chaz receives requirements from you.
Chaz works on your project following the steps below.
Revisions may occur after the delivery date.
Initial System Assessment & Plan
After receiving your requirements, I perform a brief assessment of your system and outline a tailored plan of action to ensure all issues are addressed efficiently and accurately before beginning work.