You will get top notch support services for your business.
Top Rated
Project details
I have started my journey with problem-solving skills, creativity, critical thinking, and analytical skills. I have good experience working in a customer service environment for 3+ years. I'm available to work as a customer care specialist & outsource customer service work.
I will provide- Customer support services in English, Hindi, and Bengali (Bangla) Language.
Why you should hire me?
> I am experienced in understanding customer problems and providing quick solutions.
> I will give outstanding services.
> I consider myself as a responsible and orderly person.
> I can help people achieve goals and directly affect customer success.
I will provide- Customer support services in English, Hindi, and Bengali (Bangla) Language.
Why you should hire me?
> I am experienced in understanding customer problems and providing quick solutions.
> I will give outstanding services.
> I consider myself as a responsible and orderly person.
> I can help people achieve goals and directly affect customer success.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer SupportWhat's included $30
These options are included with the project scope.
$30
- Delivery Time 1 day
- Number of Revisions Unlimited
14 reviews
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VJ
Valentine J.
Feb 22, 2026
Sweepstakes Social Casino Support Team Representative
Fajle is amazing. He’s reliable, responsive, and always handles situations with professionalism and patience. He communicates clearly, stays calm under pressure, and truly cares about getting things resolved the right way. We appreciate his consistency and the value he brought the team.
TN
Tine N.
Jun 19, 2025
HR, recruiter
HB
Henry B.
Jun 10, 2025
Customer Support Agent
TN
Tine N.
May 10, 2025
HR, recruiter
Great to work with, does an excellent job. Highly recommend!
MD
Mariset D.
Nov 25, 2024
Bengali Typing Specialist Needed for 10-Page Document
Fajle delivered excellent work! He expertly rearranged my content with precision and care. The project was completed ahead of schedule, with meticulous attention to detail. He maintained perfect formatting, ensuring the final output was flawless. Communication was consistent and professional throughout, making the entire process smooth and stress-free. I highly recommend Fajle for any Bengali typing or data entry needs. His reliability and dedication make him a top choice, and I look forward to working with him again in the future!"
About Fajle
Customer Support & Virtual Assistant | eCommerce || Operation |
100%
Job Success
Dinhata, India - 7:55 am local time
I’m a dedicated Support Specialist and Virtual Assistant with 5+ years of experience helping eCommerce businesses deliver world-class customer experiences. My mission? To make every customer feel heard, helped, and happy.
Whether it's managing tickets, resolving user concerns, or optimizing back-end admin workflows, I bring a blend of empathy, efficiency, and ownership to every task.
💼 My Core Expertise Includes:
✅ eCommerce Customer Service
1. Managing order tracking, returns, refunds, and payment issues
2. Support via Zendesk, Gorgias, Freshdesk, Intercom, Shopify inbox
3. Product inquiry handling, upselling assistance, and review generation
✅ iGaming Customer Support
1- Handling live chat & email support for online casinos and betting platforms
2. Familiar with KYC, responsible gaming, withdrawals & bonus-related queries
3. Ensuring compliance with industry protocols and creating player trust
✅ Virtual Assistant Support
1. Calendar & email management
2. Data entry, transcription, translation, and market research
3. Content formatting, document preparation, basic Canva design
✅ Multilingual Support
Fluent in English, Bengali, and Hindi – ideal for diverse customer bases
🚀 Tools & Platforms I’m Proficient With:
Helpdesks: Zendesk, Gorgias, Freshdesk, Intercom
CRMs: HubSpot, Zoho CRM, Pipedrive
Admin: Google Workspace, Microsoft 365, Trello, Notion, Slack
eCommerce Platforms: Shopify, eBay
Design Basics: Canva (for quick social or branding visuals)
🤝 Why Clients Choose Me:
⭐ Empathetic, human-first support with a problem-solving approach.
⭐ Fast response times & ticket resolution.
⭐ Proven ability to manage high-volume environments.
⭐ Detail-oriented, tech-savvy, and a quick learner.
⭐ Available for both short-term and long-term roles.
I am passionate about helping businesses retain loyal customers, streamline operations, and deliver exceptional service across touchpoints. Let’s discuss how I can bring value to your support team or project.
📩 Let’s connect and get started!
Steps for completing your project
After purchasing the project, send requirements so Fajle can start the project.
Delivery time starts when Fajle receives requirements from you.
Fajle works on your project following the steps below.
Revisions may occur after the delivery date.
Choosing me
After choose my service please submit the requirments.