You will get top quality, native english (UK accent), customer support
Project details
Experienced Bilingual Support Agent. With over 14 years of dedicated experience in customer support and management, I have developed a reputation for professionalism and effectiveness in both French and English environments. My career has been marked by my capacity to provide exceptional customer service, manage complex inquiries, and foster positive relationships with a diverse client base in all types of tech and software industries. My commitment to excellence in customer service and my ability to learn quickly ensure that I consistently exceed performance expectations.
Industry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$140
|
Standard
$600
|
Advanced
$2,400
|
|---|---|---|---|
| Delivery Time | 1 day | 5 days | 20 days |
Number of Hours of Work | 6 | 30 | 120 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$25About Orla
Sales & Customer Support Expert | SaaS
Tugun, Australia - 4:08 pm local time
Throughout my career, I have honed my skills in:
Sales Strategy and Business Development: Crafting and executing strategies that boost revenue and expand customer bases.
Customer Support: Resolving issues efficiently to enhance satisfaction and loyalty through phone, email and live chat
Account Management: Maintaining and growing long-term client relationships, managing both small and large accounts.
Customer Onboarding: Ensuring a smooth transition for new clients
I specialize in leveraging top industry tools to enhance customer interactions and streamline service processes, including:
Customer Relationship Management: Proficient with Intercom, Zendesk, Hubspot, Copper, Zoho and more
Communication Platforms: Slack, Google Hangouts and Aircall for effective team and client communication.
Data Handling and Reporting: Advanced capabilities in Microsoft Excel, Docs, Monday.com, Asana, Trello and more.
Additionally, I offer comprehensive support services:
Help Desk/Ticket Support: Managing customer inquiries and issues efficiently.
Live Chat and Email Support: Delivering real-time assistance and managing email communications.
Phone Support: Handling both inbound and outbound calls to enhance customer relations.
Social Customer Support: Engaging with customers through social platforms.
Office Operations: Proficient in both front office and back office tasks.
I am passionate about driving success through effective customer engagement and retention strategies. Whether you are looking to increase your sales, improve customer experiences, or streamline your service processes, I am here to help you achieve your goals. Let's connect and explore how I can bring value to your team!
Happy to negotiate hourly rate.
Steps for completing your project
After purchasing the project, send requirements so Orla can start the project.
Delivery time starts when Orla receives requirements from you.
Orla works on your project following the steps below.
Revisions may occur after the delivery date.
Demo of products and services offered and key issue resolutions