You will get PRO Customer Service VA | Email, Chat & Phone Support for E-Commerce
Project details
You will get reliable, professional customer support designed to help your business succeed. I specialize in managing email, chat, phone, and order-related tasks for small businesses and e-commerce stores, ensuring every customer interaction is handled efficiently, accurately, and with care.
I follow your brand voice and service guidelines, providing timely responses, processing orders and refunds, tracking shipments, and handling customer inquiries seamlessly. My goal is to boost customer satisfaction, streamline operations, and turn each interaction into a positive experience that strengthens your brand’s reputation.
I follow your brand voice and service guidelines, providing timely responses, processing orders and refunds, tracking shipments, and handling customer inquiries seamlessly. My goal is to boost customer satisfaction, streamline operations, and turn each interaction into a positive experience that strengthens your brand’s reputation.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Lifestyle, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$249
|
Advanced
$899
|
|---|---|---|---|
| Delivery Time | 1 day | 5 days | 30 days |
Number of Hours of Work | 8 | 40 | 172 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$7Frequently asked questions
2 reviews
(2)
(0)
(0)
(0)
(0)
MB
Mehdi B.
Feb 24, 2026
Sherlyn has been an absolute game-changer for our brand. She mastered our SOPs incredibly quickly and consistently delivers high-quality support that aligns perfectly with our brand voice.
Since she joined, she has successfully reduced our chargeback rate by 80% through proactive dispute resolution and excellent communication. She also handles complex logistics, communicating directly with our supply chain team to organize replacements seamlessly.
Sherlyn is reliable, professional, and a true asset. I highly recommend her to any e-commerce brand looking for top-tier customer service. Thank you, Sherlyn!
Since she joined, she has successfully reduced our chargeback rate by 80% through proactive dispute resolution and excellent communication. She also handles complex logistics, communicating directly with our supply chain team to organize replacements seamlessly.
Sherlyn is reliable, professional, and a true asset. I highly recommend her to any e-commerce brand looking for top-tier customer service. Thank you, Sherlyn!
MB
Mehdi B.
Feb 24, 2026
You will get PRO Customer Service VA | Email, Chat & Phone Support for E-Commerce
Sherlyn has been an absolute game-changer for our brand. She mastered our SOPs incredibly quickly and consistently delivers high-quality support that aligns perfectly with our brand voice.
Since she joined, she has successfully reduced our chargeback rate by 80% through proactive dispute resolution and excellent communication. She also handles complex logistics, communicating directly with our supply chain team to organize replacements seamlessly.
Sherlyn is reliable, professional, and a true asset. I highly recommend her to any e-commerce brand looking for top-tier customer service. Thank you, Sherlyn!
Since she joined, she has successfully reduced our chargeback rate by 80% through proactive dispute resolution and excellent communication. She also handles complex logistics, communicating directly with our supply chain team to organize replacements seamlessly.
Sherlyn is reliable, professional, and a true asset. I highly recommend her to any e-commerce brand looking for top-tier customer service. Thank you, Sherlyn!
CM
Christopher M.
Feb 18, 2026
Customer Service Representative
Sherlyn was great in customer service! Our chargeback rates went down significantly and she was super quick to answer. Customers were very happy with her service.
About Sherlyn
E-Commerce Customer Service PRO | Email, Phone & Admin Support
67%
Job Success
Novaliches Proper, Philippines - 4:22 pm local time
Because you haven't hired me yet. 🤭
Hi, I’m a Customer Service Expert with 7+ years of experience in delivering high-quality support for e-commerce, SaaS, and sales-driven businesses. I specialize in email, chat, and phone support, helping brands increase customer satisfaction, reduce disputes, and protect revenue.
I don’t just resolve issues—I turn every customer interaction into an opportunity to build trust, drive retention, and improve your bottom line.
💎 What Makes Me a Strong Customer Service Expert
👛 Customer Support & Retention: Resolve inquiries, complaints, and escalations while boosting customer loyalty
👛Chargeback & Refund Management: Reduce disputes, manage refunds, and protect your revenue
👛 E-commerce & SaaS Support: Shopify, WooCommerce, and fast-paced online stores
👛 Sales-Focused Support: Drive upsells, repeat purchases, and conversion opportunities
👛 CRM & Workflow Optimization: Zendesk, Gorgias, Freshdesk, Salesforce, Zoho, and more
💎 Customer Service & Sales Support Services I Offer
👛 Email, chat, administrative tasks and phone customer support
👛 Order management, refunds, and dispute resolution
👛 Chargeback & payment issue management
👛 E-commerce Customer Service
👛 Escalation handling and complaint resolution
👛 Subscription & recurring order management
👛 Order, Refund & Dispute Management
👛 Escalations & Complaint Resolution
👛 Logistics, fulfillment coordination, and CRM administration
👛 CRM & Administrative Support
👛 Logistics & Fulfillment Coordination
👛 Proactive Customer Support & Process Improvement
⚙️ Customer Service & Support Tools
Gorgias | Zendesk | Freshdesk | Shopify | Zoho | Salesforce | Pipedrive | Klaviyo | RingCentral | Meta | Slack | Google Workspace | Microsoft Office 365 | Excel | Google Sheets | Canva | Chargeflow | SaaS | Loop | Disputifier
Why Clients Hire Me as Their Customer Service Expert 🧐
📍 Proven experience in email, chat, and phone support
📍 Strong ownership, reliability, and attention to detail
📍 Sales-driven customer service mindset
📍 Excellent communication and CRM management
📍 Long-term support partner focused on growth
📍I combine customer satisfaction with revenue protection, reducing churn, refunds, and disputes
📍Experienced in high-volume inboxes and fast-paced environments
✅ Available for Full-time, Part-time, or Project-Based work
🚀 If you want happy, loyal customers and smoother operations, I’m here to help. Let’s improve your customer experience, protect your revenue, and scale your e-commerce support efficiently.
Steps for completing your project
After purchasing the project, send requirements so Sherlyn can start the project.
Delivery time starts when Sherlyn receives requirements from you.
Sherlyn works on your project following the steps below.
Revisions may occur after the delivery date.
Client Provides Requirements
Share communication tools, service guidelines, working hours, task volume, and any special instructions.
Setup and Onboarding
I familiarize myself with your systems, templates, and brand voice to ensure smooth workflow.