You will get PRO Customer Service VA | Email, Chat & Phone Support for E-Commerce
Project details
You will get reliable, professional customer support designed to help your business succeed. I specialize in managing email, chat, phone, and order-related tasks for small businesses and e-commerce stores, ensuring every customer interaction is handled efficiently, accurately, and with care.
I follow your brand voice and service guidelines, providing timely responses, processing orders and refunds, tracking shipments, and handling customer inquiries seamlessly. My goal is to boost customer satisfaction, streamline operations, and turn each interaction into a positive experience that strengthens your brand’s reputation.
I follow your brand voice and service guidelines, providing timely responses, processing orders and refunds, tracking shipments, and handling customer inquiries seamlessly. My goal is to boost customer satisfaction, streamline operations, and turn each interaction into a positive experience that strengthens your brand’s reputation.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Lifestyle, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$249
|
Advanced
$899
|
|---|---|---|---|
| Delivery Time | 1 day | 5 days | 30 days |
Number of Hours of Work | 8 | 40 | 172 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$7Frequently asked questions
5 reviews
(5)
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MB
Mehdi B.
Jul 21, 2026
I've had the pleasure of working with Sherlyn for nearly six months, and she is genuinely one of a kind when it comes to customer service. She's a true A-player, especially rare to find in the e-commerce customer service space.
We internalised our customer service by onboarding her in February, and from day one she implemented every part of our SOPs flawlessly. More impressively, she didn't just follow them, she elevated them, bringing her own experience and a sharp instinct for understanding what customers really want and need.
Weekly reports delivered without fail, proactive communication with our fulfilment team entirely on her own initiative, she's everything you could hope for in a customer service hire. Reliable, self-driven, and a real asset to any team.
Thank you, Sherlyn, for all the fantastic work.
We internalised our customer service by onboarding her in February, and from day one she implemented every part of our SOPs flawlessly. More impressively, she didn't just follow them, she elevated them, bringing her own experience and a sharp instinct for understanding what customers really want and need.
Weekly reports delivered without fail, proactive communication with our fulfilment team entirely on her own initiative, she's everything you could hope for in a customer service hire. Reliable, self-driven, and a real asset to any team.
Thank you, Sherlyn, for all the fantastic work.
RC
Reynier C.
Jul 16, 2026
Customer service is superb. she knows how to get the job done. definitely an asset to the company
MB
Mehdi B.
Feb 24, 2026
Sherlyn has been an absolute game-changer for our brand. She mastered our SOPs incredibly quickly and consistently delivers high-quality support that aligns perfectly with our brand voice.
Since she joined, she has successfully reduced our chargeback rate by 80% through proactive dispute resolution and excellent communication. She also handles complex logistics, communicating directly with our supply chain team to organize replacements seamlessly.
Sherlyn is reliable, professional, and a true asset. I highly recommend her to any e-commerce brand looking for top-tier customer service. Thank you, Sherlyn!
Since she joined, she has successfully reduced our chargeback rate by 80% through proactive dispute resolution and excellent communication. She also handles complex logistics, communicating directly with our supply chain team to organize replacements seamlessly.
Sherlyn is reliable, professional, and a true asset. I highly recommend her to any e-commerce brand looking for top-tier customer service. Thank you, Sherlyn!
MB
Mehdi B.
Jul 21, 2026
You will get PRO Customer Service VA | Email, Chat & Phone Support for E-Commerce
I've had the pleasure of working with Sherlyn for nearly six months, and she is genuinely one of a kind when it comes to customer service. She's a true A-player, especially rare to find in the e-commerce customer service space.
We internalised our customer service by onboarding her in February, and from day one she implemented every part of our SOPs flawlessly. More impressively, she didn't just follow them, she elevated them, bringing her own experience and a sharp instinct for understanding what customers really want and need.
Weekly reports delivered without fail, proactive communication with our fulfilment team entirely on her own initiative, she's everything you could hope for in a customer service hire. Reliable, self-driven, and a real asset to any team.
Thank you, Sherlyn, for all the fantastic work.
We internalised our customer service by onboarding her in February, and from day one she implemented every part of our SOPs flawlessly. More impressively, she didn't just follow them, she elevated them, bringing her own experience and a sharp instinct for understanding what customers really want and need.
Weekly reports delivered without fail, proactive communication with our fulfilment team entirely on her own initiative, she's everything you could hope for in a customer service hire. Reliable, self-driven, and a real asset to any team.
Thank you, Sherlyn, for all the fantastic work.
SS
Sabrina S.
Jul 17, 2026
Virtual Assistant for Customer Service
RC
Reynier C.
Jul 16, 2026
You will get PRO Customer Service VA | Email, Chat & Phone Support for E-Commerce
Customer service is superb. she knows how to get the job done. definitely an asset to the company
MB
Mehdi B.
Feb 24, 2026
You will get PRO Customer Service VA | Email, Chat & Phone Support for E-Commerce
Sherlyn has been an absolute game-changer for our brand. She mastered our SOPs incredibly quickly and consistently delivers high-quality support that aligns perfectly with our brand voice.
Since she joined, she has successfully reduced our chargeback rate by 80% through proactive dispute resolution and excellent communication. She also handles complex logistics, communicating directly with our supply chain team to organize replacements seamlessly.
Sherlyn is reliable, professional, and a true asset. I highly recommend her to any e-commerce brand looking for top-tier customer service. Thank you, Sherlyn!
Since she joined, she has successfully reduced our chargeback rate by 80% through proactive dispute resolution and excellent communication. She also handles complex logistics, communicating directly with our supply chain team to organize replacements seamlessly.
Sherlyn is reliable, professional, and a true asset. I highly recommend her to any e-commerce brand looking for top-tier customer service. Thank you, Sherlyn!
CM
Christopher M.
Feb 18, 2026
Customer Service Representative
Sherlyn was great in customer service! Our chargeback rates went down significantly and she was super quick to answer. Customers were very happy with her service.
About Sherlyn
Customer Support Expert | Shopify | Gorgias | Zendesk | Email, Chat
100%
Job Success
Novaliches Proper, Philippines - 2:23 pm local time
Because you haven't hired me yet. 🤭
Hi! I'm a Customer Support Specialist with 7+ years of experience helping e-commerce, Shopify, SaaS, and subscription-based businesses deliver exceptional customer experiences while protecting revenue and increasing customer retention.
I specialize in Email Support, Live Chat, Phone Support, Help Desk Management, Order Processing, CRM Administration, Chargeback Management, Refund Processing, and Customer Success.
If you're overwhelmed with customer inquiries, delayed responses, chargebacks, or growing support tickets—I can help streamline your operations and provide professional support that keeps your customers happy.
⭐What I Can Help You With
✔ Customer Support (Email, Live Chat & Phone)
✔ Shopify Customer Service
✔ Customer Success & Customer Retention
✔ Gorgias & Zendesk Ticket Management
✔ Freshdesk Help Desk Support
✔ Order Processing & Order Management
✔ Refunds, Returns & Exchange Processing
✔ Chargeback & Dispute Management
✔ Subscription Management
✔ Complaint & Escalation Handling
✔ CRM Administration
✔ Virtual Assistant Support
✔ Administrative Support
✔ Logistics & Fulfillment Coordination
✔ Customer Satisfaction & Retention
✔ Process Improvement
⭐Platforms & Tools
✔Shopify
✔Gorgias
✔Zendesk
✔Freshdesk
✔Salesforce
✔Zoho CRM
✔Pipedrive
✔Klaviyo
✔Google Workspace
✔Microsoft Office 365
✔Excel
✔Google Sheets
✔Slack
✔RingCentral
✔Meta Business Suite
✔Canva
✔Chargeflow
✔Loop Returns
✔Disputifier
✔WooCommerce
✔SaaS Platforms
⭐Industries I Support
• Shopify Stores
• E-commerce Brands
• DTC Brands
• Subscription Businesses
• SaaS Companies
• Retail & Consumer Products
Why Clients Choose Me
✔ 7+ years of Customer Service experience
✔ Excellent written and verbal English communication
✔ High-volume inbox management
✔ Fast response times
✔ Detail-oriented and reliable
✔ Customer-first mindset
✔ Revenue-focused support
✔ Chargeback prevention and dispute resolution
✔ Experienced in remote teams
✔ Long-term support partner
⭐My goal is simple:
Deliver exceptional customer experiences, improve response times, reduce refunds and chargebacks, increase customer retention, and help your business scale through efficient customer support.
⭐I'm available for Full-Time, Part-Time, Long-Term, or Project-Based opportunities.
Let's build a customer support experience your customers will remember! :*
Steps for completing your project
After purchasing the project, send requirements so Sherlyn can start the project.
Delivery time starts when Sherlyn receives requirements from you.
Sherlyn works on your project following the steps below.
Revisions may occur after the delivery date.
Client Provides Requirements
Share communication tools, service guidelines, working hours, task volume, and any special instructions.
Setup and Onboarding
I familiarize myself with your systems, templates, and brand voice to ensure smooth workflow.