You will get Training & Process Audit for Teams
Project details
I’ll audit your training and internal process materials for alignment, clarity, and efficiency. You’ll receive an audit report, templates, and Looker Studio dashboard. Perfect for teams improving documentation or onboarding.
What's included $200
These options are included with the project scope.
$200
- Delivery Time 5 days
- Number of Revisions 1
Optional add-ons
You can add these on the next page.
Fast 4 Days Delivery
+$50
For Extra Units
(+ 2 Days)
+$25
Looker Studio Report
(+ 3 Days)
+$60About Gabriel
CX Manager | Quality Assurance - LMS & Looker studio | CX CSAT - NPS
Santo Domingo, Dominican Republic - 11:14 am local time
I help businesses transform Quality Assurance from a reactive checklist into a proactive engine for performance, customer experience, and continuous improvement.
As a top-rated Quality Assurance & Data Analytics Specialist with a strong operational background, I bridge the gap between insight and action, turning your data into measurable results that move the needle.
Whether you’re struggling with inconsistent evaluations, blind spots in agent performance, or fragmented reporting, I design end-to-end QA systems that give clarity, consistency, and control back to your business.
Let’s redefine what quality means for your team—and make every insight count.
✅ My Core Services & Your Outcomes:
Quality Assurance Program Design:
Build scalable QA systems with evaluation frameworks, calibration models, and data-driven scorecards that align with your KPIs and business goals.
Performance & Trend Analytics:
Uncover behavioral patterns, error trends, and CX correlations using real-time dashboards and root-cause analysis to drive continuous improvement.
QA-to-Coaching Integration:
Bridge QA and Learning by transforming insights into actionable coaching plans that improve performance and retention.
Process Optimization & Standardization:
Streamline operations with Lean Six Sigma principles, clear SOPs, and feedback loops that eliminate inefficiencies and improve consistency across teams.
CX Insight Reporting:
Translate QA data into executive-level dashboards that connect customer experience, team performance, and revenue impact.
💡 My Technical Toolkit:
Looker Studio (Google Data Studio)
Microsoft Power BI
Google Sheets & Excel (Advanced Reporting & Automation)
Notion, Jotform, and Google Workspace
QA & CX Tools: Dixa, Kustomer, Gorgias, Gladly, Zendesk, Miuros
LMS Management & Training Optimization
👤 Why Me? The Story Behind the Data:
With over 6 years of experience leading QA and operational strategy across BPO, E-commerce, Finance, and Marketing, I’ve helped global clients elevate their customer experience through smarter systems, stronger processes, and data that tells a story.
My approach blends three powerful perspectives:
The Analyst: I turn complex data into actionable stories that drive performance and decision-making.
The Strategist: I align quality goals with business objectives, ensuring every report serves a purpose.
The Optimizer: With a Lean Six Sigma mindset, I focus on efficiency, scalability, and continuous improvement.
My mission is simple: to make quality measurable, actionable, and impossible to ignore.
Let’s discuss your project needs and how I can help your business achieve efficiency and insights. Contact me for a quick consultation!
Steps for completing your project
After purchasing the project, send requirements so Gabriel can start the project.
Delivery time starts when Gabriel receives requirements from you.
Gabriel works on your project following the steps below.
Revisions may occur after the delivery date.
Kick-off Call