You will get Virtual Assistant | Administrative Support & Customer Service
Project details
I help businesses deliver excellent customer experiences through clear, empathetic, and reliable customer support.
With over 7 years of experience in customer service, I have handled inquiries via email, live chat, and messaging platforms, always focused on understanding customer needs and providing effective solutions. I understand that great support is not just answering messages, but representing your brand with professionalism, patience, and care.
I am highly organized, detail-oriented, and consistent with follow-ups, ensuring no conversation is missed and every customer feels heard. I am comfortable working with tools such as Excel (intermediate–advanced), Slack, and Jira to manage tasks, track requests, and maintain smooth communication with teams.
I am a native Spanish speaker with basic English skills, supported by professional tools to ensure clear and accurate written communication in English when needed. If you are looking for a dependable Virtual Assistant focused on customer support and long-term collaboration, I would be happy to support your business.
With over 7 years of experience in customer service, I have handled inquiries via email, live chat, and messaging platforms, always focused on understanding customer needs and providing effective solutions. I understand that great support is not just answering messages, but representing your brand with professionalism, patience, and care.
I am highly organized, detail-oriented, and consistent with follow-ups, ensuring no conversation is missed and every customer feels heard. I am comfortable working with tools such as Excel (intermediate–advanced), Slack, and Jira to manage tasks, track requests, and maintain smooth communication with teams.
I am a native Spanish speaker with basic English skills, supported by professional tools to ensure clear and accurate written communication in English when needed. If you are looking for a dependable Virtual Assistant focused on customer support and long-term collaboration, I would be happy to support your business.
Purpose
BusinessIndustry
Business Services & Consulting, Data Analytics, Financial Services, Marketing & Advertising, Travel & Tourism, Video ServicesLanguage
SpanishWhat's included $10
These options are included with the project scope.
$10
- Delivery Time 1 day
- Number of Hours of Work 20
- Summary Report
- Email Support
- Live Chat Support
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
1 review
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MH
Matt H.
Feb 3, 2026
Experienced Travel Assistant for Costa Rica Family and Work Trip
Jesus did excellent work handling logistics for our trip. Would use again and recommend.
About Jesus Andrey
Customer Service | Virtual Assistant
Heredia, Costa Rica - 4:14 pm local time
Steps for completing your project
After purchasing the project, send requirements so Jesus Andrey can start the project.
Delivery time starts when Jesus Andrey receives requirements from you.
Jesus Andrey works on your project following the steps below.
Revisions may occur after the delivery date.
Customer support & message handling
I handle customer inquiries through the assigned channels with empathy, clarity, and professionalism, ensuring timely responses and a positive customer experience.