You will get Virtual Assistant Customer Service
Project details
What sets me apart is my 7 years of experience in customer service across eCommerce and non-eCommerce businesses, where I’ve consistently delivered high customer satisfaction while handling emails, live chat, tickets, and dispute resolution with accuracy and professionalism. I am highly self-reliant, require minimal supervision, and handle most situations independently with very few escalations, ensuring smooth and efficient support operations.
I have strong experience working with delivery companies and suppliers to resolve order issues quickly and effectively. I am also experienced in managing refunds and disputes on platforms like Shopify, Stripe, and PayPal, ensuring fair resolutions while maintaining customer trust.
I’ve worked with multiple businesses that trusted me for my reliability, communication, and consistent performance. Beyond day-to-day support, I also provide valuable feedback to improve processes, reduce recurring issues, and enhance overall customer experience.
What truly sets me apart is that I don’t just handle customer queries—I actively help improve systems and workflows to increase efficiency, reduce workload, and drive long-term customer satisfaction.
I have strong experience working with delivery companies and suppliers to resolve order issues quickly and effectively. I am also experienced in managing refunds and disputes on platforms like Shopify, Stripe, and PayPal, ensuring fair resolutions while maintaining customer trust.
I’ve worked with multiple businesses that trusted me for my reliability, communication, and consistent performance. Beyond day-to-day support, I also provide valuable feedback to improve processes, reduce recurring issues, and enhance overall customer experience.
What truly sets me apart is that I don’t just handle customer queries—I actively help improve systems and workflows to increase efficiency, reduce workload, and drive long-term customer satisfaction.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Photography, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$60
|
Standard
$120
|
Advanced
$240
|
|---|---|---|---|
| Delivery Time | 5 days | 15 days | 26 days |
Number of Hours of Work | 6 | 6 | 6 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5
1 review
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DF
Daniel F.
Feb 26, 2025
Customer Service Representative Needed
⭐⭐⭐⭐⭐ Uzma is an Incredible Asset to Any Team!
Uzma has been an outstanding member of my team, and I can’t say enough good things about her work ethic and dedication. She consistently went above and beyond to provide exceptional customer service, handling every situation with professionalism, patience, and a positive attitude.
Her ability to solve problems quickly and keep customers happy made a huge impact on our business. She was not only reliable and hardworking but also a true team player who brought a great energy to the workplace. Any company would be lucky to have her, and I truly appreciate all the hard work she put in.
Thank you, Uzma, for everything! Wishing you all the success in the future!
Uzma has been an outstanding member of my team, and I can’t say enough good things about her work ethic and dedication. She consistently went above and beyond to provide exceptional customer service, handling every situation with professionalism, patience, and a positive attitude.
Her ability to solve problems quickly and keep customers happy made a huge impact on our business. She was not only reliable and hardworking but also a true team player who brought a great energy to the workplace. Any company would be lucky to have her, and I truly appreciate all the hard work she put in.
Thank you, Uzma, for everything! Wishing you all the success in the future!
About Uzma
Expert Virtual Assistant | Customer Service & Support Specialist
Haripur, Pakistan - 8:20 am local time
I bring extensive expertise in CRM platforms like Zendesk, Freshdesk, HubSpot, Gorgias, and Zoho Desk, paired with proficiency in inventory management tools like ShipStation and Inventory Cloud. I specialize in eCommerce platforms, including Shopify, Shopify Plus, WooCommerce, and BigCommerce, ensuring smooth operations and exceptional customer experiences.
I have a proven track record of handling Stripe, Klarna, and PayPal disputes, managing subscriptions and refunds on both Stripe and Shopify Admin, and using advanced AI-powered tools like ChatGPT and DeepL Translator for efficient multi-language support.
My experience extends to creating effective canned responses to streamline interactions and improve response times without compromising quality. I am also skilled at leveraging communication channels such as Slack, Telegram, and WeChat to enable seamless team collaboration and effective customer communication.
With the ability to work independently and with minimal supervision, I excel at managing orders, resolving return requests, and identifying process improvements. I am a quick learner with strong problem-solving and analytical skills, ensuring that I can adapt to any challenge and deliver results that exceed expectations.
With exceptional English communication skills and experience in AI prompting, I am committed to combining technology and customer-first solutions to help your business thrive. Let’s work together to elevate your operations and customer support to new heights!
Steps for completing your project
After purchasing the project, send requirements so Uzma can start the project.
Delivery time starts when Uzma receives requirements from you.
Uzma works on your project following the steps below.
Revisions may occur after the delivery date.
Understanding Client Business & Support Requirements
I start by learning about your ecommerce store, products, policies, tone of communication, and common customer issues (orders, refunds, shipping, disputes, etc.). This helps me align with your brand and support expectations.
Reviewing Tools & Support Systems
I get familiar with your customer support platforms (email system, live chat, CRM, helpdesk tools like Zendesk/Freshdesk, and phone support setup) to ensure smooth workflow and proper ticket handling.