You will get Professional Customer Support via Phone, Email & Live Chat
Project details
If your customers are calling in frustrated or emailing with complaints that keep escalating, I'm the person who calms things down. I handle live phone support, email, and chat for e-commerce and growing businesses — managing 40 to 70 interactions daily without losing the personal touch that keeps customers coming back. Zendesk Certified with 5+ years of real experience across phone, email, and live chat. Every ticket gets logged, every customer feels heard, and nothing falls through the cracks. I work with Zendesk, HubSpot, Freshdesk, and Shopify and can adapt to whatever tools your team uses.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Fashion & Apparel, Retail & WholesaleLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$120
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 7 days |
Number of Hours of Work | 5 | 20 | 40 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$5 - $15
Additional Hour of Work
+$7
Live Chat Support
(+ 1 Day)
+$6
Zendesk & CRM Setup
(+ 2 Days)
+$50Frequently asked questions
About Agogbuo
Customer Service Rep | Phone, Email & Chat | De-escalation Specialist
Lagos Island, Nigeria - 11:17 am local time
I'm Immaculate, a Customer Service Representative with 5+ years in phone, email, and live chat support for e-commerce and consumer brands, plus a Zendesk certification to back it up. On a normal day I'm resolving 40 to 70 customer support tickets, calls, and chats, and I still manage to make people feel heard instead of rushed.
Here's what I actually bring to your team:
• Phone support that doesn't feel scripted. I stay calm when someone's upset and let them feel heard before I try to fix anything. That's usually what stops a complaint from turning into an escalation, and it's a big part of how I keep customer satisfaction high even on hard calls.
• Real experience with hard conversations and order issues. I've turned "I want a refund" calls into "thanks, I'll order again." That's not a tagline, it's just what happens when you actually listen and check the order history instead of guessing.
• Comfortable across CRM and ticketing systems. Zendesk, HubSpot, Freshdesk, Shopify, whatever you're using. Every customer interaction gets logged and tracked so nobody has to repeat themselves.
Your customers should be able to trust whoever picks up the phone. If your customer support feels like it's running on autopilot right now, tell me what's going on. I'll show you how I'd handle it.
Steps for completing your project
After purchasing the project, send requirements so Agogbuo can start the project.
Delivery time starts when Agogbuo receives requirements from you.
Agogbuo works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery & Task Alignment
At project start, I review your requirements, goals, and pain points. We align on priorities, brand voice, and workflows to ensure a smooth process—whether handling tickets, managing inboxes, or organizing your CRM effectively.
Account Access & Setup
I’ll securely gain access to your tools (e.g., Zendesk, HubSpot) using proper permissions. I’ll review your workspace, workflows, and settings to ensure everything is set up correctly for smooth, uninterrupted customer support.