EA
Emma A.
Aug 26, 2024
Virtual Assistant - Tech Specialist
You will get Virtual Assistant for Customer Support, Project Management and Data Entry
You will get Virtual Assistant for Customer Support, Project Management and Data Entry
- Delivery Time 5 days
- Number of Hours of Work 8
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
5 days
delivery —
Sep 19, 2024
Revisions may occur after this date.
Upwork Payment Protection
Fund the project upfront. Kiran gets paid once you are satisfied with the work.
Project details
A Virtual Assistant with expertise in customer support, project management, and data entry can be a valuable asset for managing project catalogs on Upwork. I can handle a wide range of tasks, including responding to customer inquiries, managing project timelines and budgets, and entering and organizing data related to projects.
I am confident that I have the skills and expertise required to help you secure the job of your dreams. My dedication to providing high-quality service, combined with my experience and knowledge of the job search process, makes me the perfect candidate for this job.
I am available to work part-time or full-time, depending on your needs. I am flexible with my working hours and can adjust my schedule to accommodate your time zone. I am also available to start immediately.
I am confident that I have the skills and expertise required to help you secure the job of your dreams. My dedication to providing high-quality service, combined with my experience and knowledge of the job search process, makes me the perfect candidate for this job.
I am available to work part-time or full-time, depending on your needs. I am flexible with my working hours and can adjust my schedule to accommodate your time zone. I am also available to start immediately.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Data Analytics, Ecommerce, Education, Fashion & Apparel, Financial Services, Food & Beverage, Photography, Retail & Wholesale, Sports & Fitness, Telecommunications, Travel & TourismLanguage
English$10
- Delivery Time 5 days
- Number of Hours of Work 8
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
13 reviews
(10)
(2)
(1)
(0)
(0)
This project doesn't have any reviews.
RM
Renaldo M.
Jul 27, 2024
Referral Partner position
Kiran managed to get the job done! We had a good collaboration.
TH
Todd H.
May 24, 2024
Customer Support Manager
We hired Kiran during a particularly chaotic period within our support team, and she proved to be an invaluable asset from day one. Tasked with organizing our Intercom system and creating efficient workflows, Kiran approached the challenge with professionalism and a proactive attitude.
Kiran quickly streamlined our ticket management processes, significantly reducing outstanding tickets and preventing negative customer reviews. Her ability to dive into the intricacies of our support system and identify areas for improvement was impressive. Kiran’s strategies not only greatly improved our response times but also enhanced the overall customer experience by greatly improving our CSAT scores across all of our support staff.
Kiran quickly streamlined our ticket management processes, significantly reducing outstanding tickets and preventing negative customer reviews. Her ability to dive into the intricacies of our support system and identify areas for improvement was impressive. Kiran’s strategies not only greatly improved our response times but also enhanced the overall customer experience by greatly improving our CSAT scores across all of our support staff.
TW
Tj W.
Mar 26, 2024
Operations Manager
Kiran really helped me out of a pinch on short notice. Looking forward to working together again!
TT
Thomas T.
Mar 8, 2024
Google Sheet Creation
Kiran is great to work with! Fast turn around, ahead of schedule. Great communication and adapts to challenges on projects. Great work!
About Kiran
Virtual Assistant I Customer Support I Operations l Data Analyst
94%
Job Success
Lahore, Pakistan - 12:42 pm local time
I am a results-driven professional with over a decade of expertise in Operations Management, Customer Service, and Virtual Assistance. My career is defined by my adaptability and focus on delivering outstanding service across a wide range of industries, including SaaS, Telecom, Real Estate, E-commerce, Healthcare, and more.
💼 Professional Expertise:
Operations Management:
With extensive experience managing operations, I have a proven track record of optimizing processes and ensuring seamless workflow efficiency. My experience includes managing customer data in Salesforce, handling event logistics, and improving financial reporting through process enhancements. I specialize in creating and maintaining schedules, managing orders, and overseeing teams to deliver consistent, high-quality service.
Customer Support Mastery:
I have successfully led customer support teams, consistently achieving exceptional response times and high CSAT scores. I am well-versed in multiple CRM platforms like Zendesk, Intercom, Salesforce, and Zoho, ensuring top-tier customer service delivery. My expertise extends to creating help articles, leading training programs, and developing knowledge bases to empower customer support teams.
Virtual Assistance:
As a Virtual Assistant, I bring reliable and detail-oriented support. My roles have spanned project management, data entry, and administrative tasks, utilizing tools like ClickUp, Trello, and Monday.com. I thrive in fast-paced environments, ensuring operational success and effective communication across various online collaboration platforms.
🛠️ Toolbox:
Project Management: Trello | ClickUp | Slack | Monday.com
CRM & Helpdesk: Zendesk | Salesforce | Zoho | Freshdesk | Crisp | Kayako
File Management: Dropbox | Google Drive | SharePoint
E-commerce Tools: Amazon | Shopify | eBay
Design & Collaboration: Canva | Adobe Photoshop | Affinity Designer | Midjourney
Online Collaboration: Google Calendar | Zoom | Skype | LastPass | GoHighLevel
Financial & Reporting: QuickBooks | HubSpot | Microsoft Office Suite | NetSuite
🌟 Why Choose Me?
If you're looking for someone with a wealth of experience in Operations Management, Customer Service, and Virtual Assistance, I am your ideal candidate. I bring dedication, versatility, and a passion for improving processes to deliver consistent, high-quality outcomes. Let's work together to drive operational excellence and elevate customer satisfaction!
Steps for completing your project
After purchasing the project, send requirements so Kiran can start the project.
Delivery time starts when Kiran receives requirements from you.
Kiran works on your project following the steps below.
Revisions may occur after the delivery date.
Processing on the Project
I'll start working on the project right away