You will get Virtual Assistant for E-Commerce
Project details
I offer reliable, efficient virtual assistant services tailored for e-commerce businesses. With experience in order management, customer support, I ensure seamless operations, helping your business grow. My focus on quality service, clear communication, and timely delivery sets me apart from others.
Purpose
PersonalIndustry
EcommerceLanguage
GermanWhat's included $120
These options are included with the project scope.
$120
- Delivery Time 3 days
- Number of Hours of Work 9
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
Frequently asked questions
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MC
Marco C.
Jan 19, 2026
Customer Support Specialist – Online Travel Agency (Flights)
JA
James A.
Aug 19, 2025
Receptionist at The Law Offices of James L. Arrasmith
Good afternoon,
We want to sincerely thank you for the time and effort you have dedicated to the Law Offices of James L. Arrasmith. Your contributions have been greatly appreciated.
Unfortunately, due to current budget constraints, we must bring your employment with the firm to an end. We truly appreciate the contributions you have made, but at this time we need to move in a different direction.
We wish you the very best in your future endeavors, and we will keep you in mind should our team expand in the future.
Best Regards,
Management
The Law Offices of James L. Arrasmith
We want to sincerely thank you for the time and effort you have dedicated to the Law Offices of James L. Arrasmith. Your contributions have been greatly appreciated.
Unfortunately, due to current budget constraints, we must bring your employment with the firm to an end. We truly appreciate the contributions you have made, but at this time we need to move in a different direction.
We wish you the very best in your future endeavors, and we will keep you in mind should our team expand in the future.
Best Regards,
Management
The Law Offices of James L. Arrasmith
DT
Destination T.
Aug 4, 2025
Virtual Travel Agency Assistant
GR
George R.
Feb 6, 2025
Bilingual Customer Support Specialist
Thanks
JB
Jason B.
Dec 26, 2024
German Customer Service Agent
About Nourhan
Bilingual German-English Customer Support Specialist | eCommerce
83%
Job Success
Alexandria, Egypt - 4:38 am local time
I'm Nourhan, a bilingual German (C1) and English customer support specialist with 4+ years of experience supporting eCommerce brands, travel platforms, and subscription services — including Amazon, Zumba, Opodo, and eDreams. I've handled 80+ daily interactions via chat, email, and phone while consistently maintaining high customer satisfaction.
What I bring to your business:
— Fluent German (C1) & English — I handle your DACH customers professionally and naturally
— High-volume support — 80+ tickets/day without dropping quality
— eCommerce expertise — orders, refunds, disputes, Shopify, PayPal issues
— Tools — Gorgias, Freshdesk, Intercom, Five9, Slack, Shopify, Amadeus
— Fast, empathetic, solution-first communication — every time
Industries I've worked in:
E-commerce | Travel & Hospitality | Subscription Services | Logistics
Bonus: Hands-on experience as a junior Meta & TikTok media buyer — I understand how ads drive traffic and what customers expect when they arrive. This gives me an edge in ad comment moderation and turning frustrated customers into loyal ones.
If you're looking for someone reliable, fluent in German, and who genuinely cares about your customers — let's talk.
Steps for completing your project
After purchasing the project, send requirements so Nourhan can start the project.
Delivery time starts when Nourhan receives requirements from you.
Nourhan works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Consultation
Discuss your e-commerce needs, priorities, and goals.
Access Setup
Receive store access and guidelines (securely shared)