You will get Executive VA | CRM Setup & Dedicated Admin Support
Top Rated
Project details
Stop losing time to daily operations. I'm your Executive VA & CRM Specialist, focused on streamlining your business. I handle inbox, scheduling, data, and complex customer support. Expect proactive reporting and 100% professional execution. I manage the details so you can focus on growth.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$45
|
Standard
$80
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5Frequently asked questions
2 reviews
(2)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
JB
Josh B.
Mar 25, 2026
Need someone to cold call and price shop advertising platforms in local areas
Gloria was awesome to work with, she helped us with some outreach and pricing research. 100% will hire again.
SS
Sameera S.
Mar 27, 2021
Assignment question answer for Management research skill (uegent)
About Gloria
Virtual Assistant | Customer Support | Admin & CRM Specialist
100%
Job Success
Nairobi, Kenya - 8:21 pm local time
I'm a Virtual Assistant with 3+ years of experience supporting businesses through exceptional customer service, administrative support, and efficient business operations. I help business owners stay organized, maintain excellent customer relationships, and keep daily operations running smoothly, so they can focus on growing their business.
My background includes supporting high-volume client communications, managing calendars and inboxes, maintaining accurate CRM records, coordinating administrative processes, and providing professional customer support across email and chat. I take pride in being proactive, detail-oriented, and dependable, ensuring nothing slips through the cracks.
Here's how I can support your business:
Customer Support
• Email and chat support
• Customer inquiries and issue resolution
• Order and service follow-ups
• Professional and empathetic communication
• Customer satisfaction and retention
Administrative Support
• Inbox and calendar management
• Appointment scheduling
• Document preparation and file organization
• Data entry and spreadsheet management
• Internet research
• Meeting coordination
CRM & Operations
• CRM updates and database management
• Lead generation and prospect research
• Process documentation
• Workflow organization
• Task management and team coordination
Automation & Productivity
• Zapier workflow automation
• AI-assisted administrative support
• Process improvement
• Task automation to reduce repetitive work
Tools I work with
Google Workspace| Microsoft Office| Trello Asana|Slack|Zapier | Calendly |Canva | Zoom CRM systems
What you can expect when working with me
✔ Clear and professional communication
✔ Accurate, detail-oriented work
✔ Reliable turnaround times
✔ A proactive approach to solving problems
✔ Confidential handling of business information
✔ A dependable partner who genuinely cares about your business
Whether you need ongoing administrative support, responsive customer service, CRM management, or someone to keep your operations organized behind the scenes, I'm ready to become a valuable extension of your team.
If you're looking for a Virtual Assistant who is organized, dependable, and committed to delivering exceptional support, I'd love to discuss how I can help your business succeed.
Steps for completing your project
After purchasing the project, send requirements so Gloria can start the project.
Delivery time starts when Gloria receives requirements from you.
Gloria works on your project following the steps below.
Revisions may occur after the delivery date.
Project Kick-off & Requirements Gathering
We'll confirm your service needs, clarify expectations, and collect login access or files needed for inbox clean-up, calendar support, and other tasks.
Project Execution & Updates
Gloria works on your project following the steps below. All communication will happen through Upwork messages. I’ll share regular progress updates, ask questions if needed, and follow your preferred work schedule within Upwork.