You will get Virtual Assistant for Order Processing and Customer Service Admin
Top Rated
Top Rated
Project details
I bring a proactive approach, strong attention to detail, and efficient task execution, ensuring accuracy, reliability, and seamless workflow management tailored to your needs
Purpose
BusinessIndustry
Arts & Design, Audio Services, Beauty & Cosmetics, Cryptocurrency & Blockchain, Cybersecurity, Ecommerce, Education, Energy, Engineering, Environmental, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Photography, Real Estate, Religion & Spirituality, Telecommunications, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$55
|
Advanced
$115
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 5 days |
Number of Hours of Work | 2 | 4 | 8 |
Scriptwriting | - | ||
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | - | ||
Live Chat Support | - |
4 reviews
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SL
Sheryl L.
Jun 7, 2026
Executive Virtual Assistant
Very supportive and easy to work with throughout the project. Delivered work as needed and was responsive to requests.
AS
Aspen S.
Aug 25, 2025
Customer Service Representative for E-commerce Brands
Great customer service. We highly recommend!
MO
Melisa O.
Aug 15, 2025
Meeting Sourcing Specialist for Zipscale 3PL
Working with Sahzeb at Zipscale was an absolute privilege. As a Business Development Representative, he consistently demonstrated a level of commitment, attention to detail, and strategic thinking that set him apart.
Sahzeb had an exceptional ability to truly understand our prospects’ needs and tailor his outreach in a way that felt both authentic and impactful. He didn’t just follow a script — he took the time to research, personalize, and build meaningful connections. This not only helped generate strong opportunities for the sales team but also built trust with potential clients right from the start.
One of Sahzeb’s greatest strengths was his discipline and organization. He managed his pipeline with precision, tracked every interaction carefully, and always followed up in a timely, thoughtful manner. His consistency and reliability made him someone the team could depend on without hesitation.
Beyond his work ethic, Sahzeb brought a calm and steady presence to the team. He was a great listener, an insightful problem-solver, and someone who treated every interaction — whether with clients or colleagues — with respect and professionalism.
I have no doubt that wherever Sahzeb goes next, he will bring the same level of excellence and integrity that he showed every day at Zipscale. Any organization would be fortunate to have him on their team.
Sahzeb had an exceptional ability to truly understand our prospects’ needs and tailor his outreach in a way that felt both authentic and impactful. He didn’t just follow a script — he took the time to research, personalize, and build meaningful connections. This not only helped generate strong opportunities for the sales team but also built trust with potential clients right from the start.
One of Sahzeb’s greatest strengths was his discipline and organization. He managed his pipeline with precision, tracked every interaction carefully, and always followed up in a timely, thoughtful manner. His consistency and reliability made him someone the team could depend on without hesitation.
Beyond his work ethic, Sahzeb brought a calm and steady presence to the team. He was a great listener, an insightful problem-solver, and someone who treated every interaction — whether with clients or colleagues — with respect and professionalism.
I have no doubt that wherever Sahzeb goes next, he will bring the same level of excellence and integrity that he showed every day at Zipscale. Any organization would be fortunate to have him on their team.
MO
Melisa O.
Jul 2, 2025
Meeting Sourcing Specialist for Zipscale 3PL
Shahzb has been an outstanding hire! Driven, dependable, and fast-learning. He consistently takes initiative, delivers high-quality work, and supports revenue growth by building strong lead pipelines. He’s adaptable, communicates clearly, and is a true team player. You can count on him to follow through and bring a positive, solutions-focused attitude to everything he does. Overall, he’s been a major asset and has strong potential for continued growth within the company.
About Shahzeb
Customer Service | Administrative Support | Email & Chat Support
100%
Job Success
Rawalpindi, Pakistan - 6:18 pm local time
✨😎 𝗧𝗵𝗮𝘁’𝘀 𝘄𝗵𝗲𝗿𝗲 𝗜 𝗰𝗼𝗺𝗲 𝗶𝗻🚀🔥
I help businesses manage 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 efficiently with fast, organized, and reliable service.
I provide reliable 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 and 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 for Ecommerce brands, Shopify stores, Amazon sellers, SaaS companies, and service-based businesses that want to improve Customer Satisfaction, reduce churn, and deliver fast, professional support across 𝗘𝗺𝗮𝗶𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, 𝗮𝗻𝗱 𝗣𝗵𝗼𝗻𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁.
I help founders and businesses stay organized, responsive, and efficient by managing customer interactions, store operations, and administrative workflows so they can stay focused on growth. 🚀
🌟 𝗦𝗘𝗥𝗩𝗜𝗖𝗘𝗦 𝗜 𝗣𝗥𝗢𝗩𝗜𝗗𝗘
📧 𝗘𝗺𝗮𝗶𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁
Customer inquiries, ticket handling, inbox management, follow-ups, refunds, cancellations, exchanges, returns, escalation handling, canned responses, tagging, macros, and SLA management.
💬 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 & 𝗢𝗻𝗹𝗶𝗻𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁
Real-time customer assistance, Shopify live chat support, issue resolution, escalation handling, sales-focused communication, and conversion-oriented customer interactions.
📞 𝗣𝗵𝗼𝗻𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁
Professional communication, complaint resolution, conflict management, refund prevention, and calm handling of frustrated customers.
🛒 𝗦𝗵𝗼𝗽𝗶𝗳𝘆, 𝗔𝗺𝗮𝘇𝗼𝗻 & 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁
Order Processing, Order Tracking, Shopify store management, Amazon Seller Central support, FBA assistance, inventory updates, chargeback handling, supplier communication, fulfillment coordination, listing optimization, keyword updates, and product content management.
📊 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝘃𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲
Data Entry, CRM Management, Email Management, appointment scheduling, calendar management, inbox triage, reporting, workflow organization, backend operational support, and executive assistance.
📲 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁
Facebook moderation, Instagram DM management, TikTok customer support, and responding to customer inquiries professionally across multiple channels.
📋 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄 & 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁
Daily reporting, task tracking, SLA monitoring, Trello & ClickUp management, recurring issue reporting, and weekly operational summaries to maintain organized business workflows.
🛠️ 𝗧𝗢𝗢𝗟𝗦 𝗜 𝗪𝗢𝗥𝗞 𝗪𝗜𝗧𝗛
Zendesk • Gorgias • Intercom • Freshdesk • HubSpot • Zoho CRM • Shopify • Amazon Seller Central • Help Scout • Reamaze • Gmail • Outlook • Slack • Discord • Zoom • Trello • ClickUp
📈 𝗦𝗘𝗟𝗘𝗖𝗧𝗘𝗗 𝗢𝗨𝗧𝗖𝗢𝗠𝗘𝗦
🚀 Scaled Customer Support during Shopify peak season with 1,000+ tickets/week while consistently meeting SLA targets
🚀 Improved Customer Satisfaction from 78% to 88% within 8 weeks through improved support workflows and response quality
🚀 Reduced refund volume by 32% through proactive Customer Service and better issue resolution processes
🚀 Managed Order Processing and Order Tracking for 250+ daily Shopify orders with consistent accuracy and zero fulfillment errors
🚀 Reduced late shipments by coordinating suppliers, monitoring fulfillment workflows, and improving operational communication
🚀 Improved listing performance with optimized product titles, descriptions, and keyword-focused content updates
🌟 𝗪𝗛𝗬 𝗖𝗟𝗜𝗘𝗡𝗧𝗦 𝗖𝗛𝗢𝗢𝗦𝗘 𝗠𝗘
✨ Fast response times and professional communication
✨ Strong understanding of Customer Support systems and Ecommerce workflows
✨ Reliable, proactive, and customer-focused
✨ Strong attention to detail and organization
✨ Calm under pressure and solution-oriented
✨ Ability to work independently with minimal supervision
✨ Clear communication, daily reporting, and organized workflow management
✨ Long-term mindset focused on customer retention and business growth
💡 My goal is simple:
To provide high-quality Customer Support and Customer Service that helps businesses stay organized, responsive, and efficient while delivering an excellent customer experience.
📩 If you’re looking for a dependable Customer Support Specialist, Ecommerce Support Assistant, or Virtual Assistant who can support your business with professionalism and care, feel free to send me a message.
I look forward to working with you! 🚀
Steps for completing your project
After purchasing the project, send requirements so Shahzeb can start the project.
Delivery time starts when Shahzeb receives requirements from you.
Shahzeb works on your project following the steps below.
Revisions may occur after the delivery date.
Review requirements, execute tasks, and provide regular updates.