You will get Virtual Assistant for Order Processing and Customer Service Admin
Top Rated
Top Rated
Project details
I bring a proactive approach, strong attention to detail, and efficient task execution, ensuring accuracy, reliability, and seamless workflow management tailored to your needs
Purpose
BusinessIndustry
Arts & Design, Audio Services, Beauty & Cosmetics, Cryptocurrency & Blockchain, Cybersecurity, Ecommerce, Education, Energy, Engineering, Environmental, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Photography, Real Estate, Religion & Spirituality, Telecommunications, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$55
|
Advanced
$115
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 5 days |
Number of Hours of Work | 2 | 4 | 8 |
Scriptwriting | - | ||
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | - | ||
Live Chat Support | - |
4 reviews
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SL
Sheryl L.
Jun 7, 2026
Executive Virtual Assistant
Very supportive and easy to work with throughout the project. Delivered work as needed and was responsive to requests.
AS
Aspen S.
Aug 25, 2025
Customer Service Representative for E-commerce Brands
Great customer service. We highly recommend!
MO
Melisa O.
Aug 15, 2025
Meeting Sourcing Specialist for Zipscale 3PL
Working with Sahzeb at Zipscale was an absolute privilege. As a Business Development Representative, he consistently demonstrated a level of commitment, attention to detail, and strategic thinking that set him apart.
Sahzeb had an exceptional ability to truly understand our prospects’ needs and tailor his outreach in a way that felt both authentic and impactful. He didn’t just follow a script — he took the time to research, personalize, and build meaningful connections. This not only helped generate strong opportunities for the sales team but also built trust with potential clients right from the start.
One of Sahzeb’s greatest strengths was his discipline and organization. He managed his pipeline with precision, tracked every interaction carefully, and always followed up in a timely, thoughtful manner. His consistency and reliability made him someone the team could depend on without hesitation.
Beyond his work ethic, Sahzeb brought a calm and steady presence to the team. He was a great listener, an insightful problem-solver, and someone who treated every interaction — whether with clients or colleagues — with respect and professionalism.
I have no doubt that wherever Sahzeb goes next, he will bring the same level of excellence and integrity that he showed every day at Zipscale. Any organization would be fortunate to have him on their team.
Sahzeb had an exceptional ability to truly understand our prospects’ needs and tailor his outreach in a way that felt both authentic and impactful. He didn’t just follow a script — he took the time to research, personalize, and build meaningful connections. This not only helped generate strong opportunities for the sales team but also built trust with potential clients right from the start.
One of Sahzeb’s greatest strengths was his discipline and organization. He managed his pipeline with precision, tracked every interaction carefully, and always followed up in a timely, thoughtful manner. His consistency and reliability made him someone the team could depend on without hesitation.
Beyond his work ethic, Sahzeb brought a calm and steady presence to the team. He was a great listener, an insightful problem-solver, and someone who treated every interaction — whether with clients or colleagues — with respect and professionalism.
I have no doubt that wherever Sahzeb goes next, he will bring the same level of excellence and integrity that he showed every day at Zipscale. Any organization would be fortunate to have him on their team.
MO
Melisa O.
Jul 2, 2025
Meeting Sourcing Specialist for Zipscale 3PL
Shahzb has been an outstanding hire! Driven, dependable, and fast-learning. He consistently takes initiative, delivers high-quality work, and supports revenue growth by building strong lead pipelines. He’s adaptable, communicates clearly, and is a true team player. You can count on him to follow through and bring a positive, solutions-focused attitude to everything he does. Overall, he’s been a major asset and has strong potential for continued growth within the company.
About Shahzeb
Ecommerce Customer Support | Shopify & Amazon | Zendesk, Gorgias
100%
Job Success
Rawalpindi, Pakistan - 2:33 pm local time
response is often the difference between a repeat customer and a lost one.
I'm an Ecommerce Customer Support Specialist helping Shopify stores, Amazon sellers,
and growing ecommerce brands manage customers, orders, and day-to-day support. My
focus is Ecommerce Customer Support, from Email Support and Live Chat Support to
Order Tracking, Returns and Refunds, and complete Order Management.
Support isn't something I do on the side. It's what I focus on, and that focus means faster
responses, organized workflows, fewer unresolved issues, and a better customer
experience.
My goal is simple: every customer who contacts your business should feel heard, every
issue should move toward a solution, and you should be able to focus on growing your store
instead of constantly checking the support inbox.
Services I Provide
• Ecommerce Customer Support
• Shopify & Amazon Customer Service
• Email, Live Chat & Online Chat Support
• Order Tracking, Processing & Management
• Returns, Refunds, Exchanges & Cancellations
• Customer Complaints & Escalations
• Social Media Customer Support
• CRM, Ticketing System & Data Entry Support
• Shopify & Ecommerce Virtual Assistance
• Customer Care & Customer Experience Support
2. Tools I work with
I have experience working with:
Zendesk Customer Support | Gorgias Customer Support | Freshdesk | Intercom | Help
Scout | Reamaze | Shopify Admin | Amazon Seller Central | HubSpot | Zoho CRM |
Trello | ClickUp
I can step into an existing support setup, learn your processes quickly, and keep customer
communication and ecommerce operations organized without creating extra work for you.
3. Where this experience comes from
• WestBay Commerce Group – Customer Service Representative for Ecommerce
Brands
Handled customer inquiries through email, live chat, and social media for Shopify and
WooCommerce stores, including Order Tracking, Returns and Refunds, customer
complaints, and CRM management.
• Spogoss Industries – E-Commerce Virtual Assistant
Supported ecommerce businesses with customer communication, Order Management,
inventory tracking, escalated refunds and returns, CRM updates, and social media
engagement.
• BroadPeak Technologies – Customer Care Associate
Worked as a Customer Service Representative handling customer inquiries, issue
resolution, follow-ups, and coordination with internal teams to keep service delivery moving.
4. Why choose me
I'm not the kind of Customer Support Specialist who needs constant supervision.
I pay attention to recurring customer problems, keep orders and conversations organized,
follow up when something needs action, and communicate clearly with both customers and
internal teams.
My experience across Shopify Customer Support, Amazon Customer Support, Email
Support, Live Chat Support, Order Processing, CRM management, and ecommerce
operations allows me to understand more than just the ticket in front of me.
I approach support with the mindset of a Customer Experience Specialist, solve the
immediate problem while also protecting the customer's overall experience with your brand.
If you're looking for an E-commerce Customer Support Specialist, Shopify Virtual
Assistant, Ecommerce Virtual Assistant, or Amazon Virtual Assistant who can take
ownership of customer communication and order support, send me a message.
Let's talk about what your store actually needs.
Steps for completing your project
After purchasing the project, send requirements so Shahzeb can start the project.
Delivery time starts when Shahzeb receives requirements from you.
Shahzeb works on your project following the steps below.
Revisions may occur after the delivery date.
Review requirements, execute tasks, and provide regular updates.