You will get Virtual Assistant for Social Media, Email & Live Chat
Project details
I will provide 12h/day of professional customer support via email, live chat, and social media. I can work either day or night, depending on your preference, ensuring flexible, friendly, and reliable service to keep your clients satisfied.
Project Type
Data Entry, Virtual Assistance, Customer SupportWhat's included $40
These options are included with the project scope.
$40
- Delivery Time 1 day
- Number of Revisions Unlimited
Frequently asked questions
4 reviews
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Nathan E.
Oct 7, 2025
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Great service. thank you
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Marian delivered on time. recommended.
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Sergio F.
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David M.
Aug 21, 2025
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Excellent experience. Would hire again.
About Marian Florian
Customer Support Email, Chat live,Social media
100%
Job Success
Belot, Romania - 3:40 pm local time
I am a Virtual Assistant & Customer Support Specialist with over 2 years of experience in:
🤝 Customer Service – live chat, email & social media
📊 Data Entry & Prospect Listing
🔍 Web Research & Lead Generation
📣 Digital Marketing Fundamentals – including a basic understanding of Facebook Ads and what clients are looking for
I started my career at Telekom Romania, where I supported thousands of customers daily by solving their issues quickly and effectively. This experience taught me that business success is not only about answering questions, but also about building trust and turning every interaction into a positive experience.
✨ What I can do for you
Customer Support
Handle live chat, email, and social media conversations (Facebook, Instagram, WhatsApp Business, etc.)
Provide fast, clear, and friendly responses that improve customer satisfaction
Order tracking and issue resolution in line with company policies
Monitor and respond to customer messages across multiple platforms with professionalism and empathy
Data Entry & Research
Accurate data entry into Google Sheets, Excel, CRMs, and databases
🔍 Internet research to find reliable, up-to-date, and useful information
📧 Lead Generation & Prospect List Building using tools like Apollo, Hunter, LinkedIn Sales Navigator
Create contact lists (company, website, email, job title, LinkedIn, etc.)
Data cleaning and verification to ensure accuracy and reliability
Organize results into clear, structured reports that are easy to use
🛠️ Tools & Platforms:
Shopify | Zendesk | Freshdesk | Intercom | LiveChat | Tidio | Crisp | Gmail | Outlook | Google Sheets | Excel | Apollo | Hunter | LinkedIn
🌍 Why work with me?
Strong background in customer relations, staying calm and professional even in challenging situations
High attention to detail – whether entering accurate data or crafting a friendly, clear response
Adaptable and a fast learner, able to quickly adjust to your company’s tools and workflows
Reliable delivery on time and always focused on exceeding expectations
Available for short-term tasks or long-term collaboration, flexible with project requirements
✅ Availability: 30+ hours per week (full-time or part-time)
✅ Personal qualities: organized, reliable, adaptable, clear communicator, solution-oriented
✅ Client feedback: ⭐⭐⭐⭐⭐ – recognized for professionalism, fast communication, and precise results
💡 I understand that choosing a new freelancer can feel like a risk. That’s why I encourage you to start with a small task — you’ll quickly see my dedication, quality of work, and commitment to your success. 🚀
Let’s work together to keep your clients happy, build reliable data lists, and manage tasks with accuracy and speed.Thank you for taking the time to review my profile. I look forward to the possibility of working together and delivering great results. 🙏
Steps for completing your project
After purchasing the project, send requirements so Marian Florian can start the project.
Delivery time starts when Marian Florian receives requirements from you.
Marian Florian works on your project following the steps below.
Revisions may occur after the delivery date.
Setup & Review
I will review the provided access and details to ensure smooth customer communication.
Customer Support Delivery
I will provide 12h/day of professional customer support (day or night, depending on your preference) via email, live chat, and social media.