You will get Virtual Assistant | Inbox, Calendar & Task Management | Admin
Rising Talent
Rising Talent
Project details
Professional Virtual Assistant & Executive Admin Support specialist.
I handle the operational chaos — inbox, calendar, tasks, CRM,
research & coordination — so you can focus entirely on growing your
business without distraction.
SERVICES:
✅ Email management & inbox zero: filters, folders, templates & daily triage
✅ Calendar management & scheduling (Google Calendar, Calendly, Outlook)
✅ Task & project coordination (Trello, Asana, Notion, ClickUp, Monday.com)
✅ Customer support via email, live chat & social media DMs
✅ CRM data entry, pipeline updates & contact management (HubSpot, Zoho, Airtable)
✅ Research, document creation, SOPs & digital file organization
✅ Lead list building, data enrichment & sales prospecting support
✅ Meeting transcription, minutes, action items & stakeholder follow-ups
✅ Social media scheduling, basic content publishing & community monitoring
Proactive, detail-oriented and highly organized. I operate
autonomously, communicate with full transparency, and never miss
a deadline.
💼 TOOLS: Google Workspace │ MS Office 365 │ Trello │ Notion │ HubSpot
│ Slack │ Zoom │ Canva
📩 FREE discovery call — let's streamline your business operations.
I handle the operational chaos — inbox, calendar, tasks, CRM,
research & coordination — so you can focus entirely on growing your
business without distraction.
SERVICES:
✅ Email management & inbox zero: filters, folders, templates & daily triage
✅ Calendar management & scheduling (Google Calendar, Calendly, Outlook)
✅ Task & project coordination (Trello, Asana, Notion, ClickUp, Monday.com)
✅ Customer support via email, live chat & social media DMs
✅ CRM data entry, pipeline updates & contact management (HubSpot, Zoho, Airtable)
✅ Research, document creation, SOPs & digital file organization
✅ Lead list building, data enrichment & sales prospecting support
✅ Meeting transcription, minutes, action items & stakeholder follow-ups
✅ Social media scheduling, basic content publishing & community monitoring
Proactive, detail-oriented and highly organized. I operate
autonomously, communicate with full transparency, and never miss
a deadline.
💼 TOOLS: Google Workspace │ MS Office 365 │ Trello │ Notion │ HubSpot
│ Slack │ Zoom │ Canva
📩 FREE discovery call — let's streamline your business operations.
What's included
| Service Tiers |
Starter
$20
|
Standard
$50
|
Advanced
$135
|
|---|---|---|---|
| Delivery Time | 3 days | 3 days | 4 days |
Number of Hours of Work | 2 | 5 | 12 |
Scriptwriting | - | ||
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
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MS
Massimiliano S.
Mar 31, 2025
Social Media & Content Manager spécialisé(e) IT
LB
Lucas B.
Sep 16, 2024
Assistant Francophone pour Gestion Administrative
About Lienkoun Gael
Customer Support | Community Manager & Tech-Savvy Virtual Assistant
100%
Job Success
Ouagadougou, Burkina Faso - 11:39 am local time
Your customers deserve more than quick replies from the first ticket to the last follow-up, by DM, email, or phone. 7 years of end-to-end relationship management means I don't just respond. I retain.
With deep expertise in CRM, client communication, complaint resolution, social media management, and community building, I've handled high-volume support queues, de-escalated tense situations, onboarded customers, run content calendars, and built engagement systems that generate genuine brand loyalty (Europe, Canada, Francophone Africa).
I don't just respond to issues — I build the systems that prevent them: SOPs, knowledge bases, canned responses, escalation workflows, and CSAT reporting structures that make your operations scalable and measurable.
➤ WHY CLIENTS CHOOSE ME
✔ Proven Customer Relations Background — Experience across customer service, after-sales support, complaint handling, and account management. I reduce backlog, lower churn, and turn negatives into loyalty.
✔ French-First, English-Ready — Native French speaker with professional written English. Serving Francophone markets (France, Belgium, Canada, West Africa) and English-speaking clients with clarity and efficiency.
✔ Social Media & Content Savvy — Content calendars, captions, visuals, and DM/comment engagement that keeps your audience active and brand consistent.
✔ Calm Under Pressure — High-volume inbox? Escalated client? Public complaint? I handle sensitive situations with empathy that protects your brand at every touchpoint.
✔ Process Builder — SOPs, macros, onboarding flows, FAQ pages, and escalation matrices your team can rely on.
✔ Autonomous & Reliable — I operate independently, flag issues proactively, and communicate with full transparency.
➤ CUSTOMER SUPPORT & CLIENT RELATIONSHIP MANAGEMENT
- Email Support & Ticket Resolution (Zendesk, Freshdesk, Intercom, Help Scout, Gmail)
- Live Chat Support & Real-Time Assistance (Tidio, LiveChat, Crisp)
- Complaint Handling, Conflict Resolution & Escalation Management
- Customer Onboarding, Success Follow-Up & Churn Reduction
- Order Management, Refund Processing & After-Sales Service
- B2B & B2C Account Management & Client Relationship Follow-Up
- FAQ Writing, Knowledge Base Creation & Internal SOP Development
- CSAT Surveys & NPS Program Management
- French (Native) | English (Written & Conversational Support)
➤ SOCIAL MEDIA MANAGEMENT
- Content Calendar Planning & Scheduling (Instagram, Facebook, LinkedIn)
- Caption Writing, Post Copy & Visual Coordination (Canva, Adobe Suite)
- Comment & DM Engagement Across Platforms
- Growth & Retention Strategy, Performance Tracking & Reporting
- Brand Voice Consistency Across Channels
➤ COMMUNITY MANAGEMENT
- Facebook Group & Page Moderation & Member Engagement
- WhatsApp Business, Telegram & Discord Community Management
- Instagram & LinkedIn Comment Moderation & DM Management
- Online Reputation Monitoring & Brand Voice Enforcement
- Member Feedback Collection, Synthesis & Stakeholder Reporting
➤ VIRTUAL ASSISTANT & ADMINISTRATIVE SUPPORT
- Data Entry, Processing & Verification (Excel, Google Sheets, Word, Google Docs)
- PowerPoint & Google Slides Presentation Design & Formatting
- Google Forms & Microsoft Forms — Creation, Logic & Setup
- Document Formatting, Proofreading & Copy Editing (EN/FR)
- English ↔ French Translation (documents, emails, marketing content)
- Web Research, Competitive Intelligence & Structured Reporting
- File Organization & Digital Archiving (Google Drive, Dropbox, Notion)
- Calendar Management, Appointment Scheduling & Email Inbox Management
- Internet Research, Lead List Building & Data Cleaning
- AI-Assisted Task Execution (ChatGPT, Claude, Gemini) for speed, accuracy & quality
➤ TOOLS & PLATFORMS
- Support & CRM: Zendesk | Freshdesk | Intercom | Help Scout | HubSpot | Zoho CRM
- Social & Community: Meta Business Suite | Discord | WhatsApp Business | LinkedIn
- Design: Canva | Photoshop | Illustrator | InDesign
- Productivity: Notion | Trello | Asana | Google Workspace | Microsoft 365
- AI Tools: ChatGPT | Claude | Gemini
- Storage & Collab: Google Drive | Dropbox | Zoom | Google Meet
🎯 Ready to simplify your operations and elevate your customer experience?
Whether you need a dedicated customer support agent, a social media or community manager, or a reliable virtual assistant for administrative and multitask support, i adapt to your needs and deliver measurable results that protect your brand and grow your business. Message me, i respond within 24h and offer a free 15-min discovery call to discuss your project and find the best way to help.
Steps for completing your project
After purchasing the project, send requirements so Lienkoun Gael can start the project.
Delivery time starts when Lienkoun Gael receives requirements from you.
Lienkoun Gael works on your project following the steps below.
Revisions may occur after the delivery date.
Excel/CSV files
The client will send me the Exce/CSVl files with the data via Upwork