You will get Virtual Assistant | Inbox, Calendar & Task Management | Admin
Rising Talent
Rising Talent
Project details
Professional Virtual Assistant & Executive Admin Support specialist.
I handle the operational chaos — inbox, calendar, tasks, CRM,
research & coordination — so you can focus entirely on growing your
business without distraction.
SERVICES:
✅ Email management & inbox zero: filters, folders, templates & daily triage
✅ Calendar management & scheduling (Google Calendar, Calendly, Outlook)
✅ Task & project coordination (Trello, Asana, Notion, ClickUp, Monday.com)
✅ Customer support via email, live chat & social media DMs
✅ CRM data entry, pipeline updates & contact management (HubSpot, Zoho, Airtable)
✅ Research, document creation, SOPs & digital file organization
✅ Lead list building, data enrichment & sales prospecting support
✅ Meeting transcription, minutes, action items & stakeholder follow-ups
✅ Social media scheduling, basic content publishing & community monitoring
Proactive, detail-oriented and highly organized. I operate
autonomously, communicate with full transparency, and never miss
a deadline.
💼 TOOLS: Google Workspace │ MS Office 365 │ Trello │ Notion │ HubSpot
│ Slack │ Zoom │ Canva
📩 FREE discovery call — let's streamline your business operations.
I handle the operational chaos — inbox, calendar, tasks, CRM,
research & coordination — so you can focus entirely on growing your
business without distraction.
SERVICES:
✅ Email management & inbox zero: filters, folders, templates & daily triage
✅ Calendar management & scheduling (Google Calendar, Calendly, Outlook)
✅ Task & project coordination (Trello, Asana, Notion, ClickUp, Monday.com)
✅ Customer support via email, live chat & social media DMs
✅ CRM data entry, pipeline updates & contact management (HubSpot, Zoho, Airtable)
✅ Research, document creation, SOPs & digital file organization
✅ Lead list building, data enrichment & sales prospecting support
✅ Meeting transcription, minutes, action items & stakeholder follow-ups
✅ Social media scheduling, basic content publishing & community monitoring
Proactive, detail-oriented and highly organized. I operate
autonomously, communicate with full transparency, and never miss
a deadline.
💼 TOOLS: Google Workspace │ MS Office 365 │ Trello │ Notion │ HubSpot
│ Slack │ Zoom │ Canva
📩 FREE discovery call — let's streamline your business operations.
What's included
| Service Tiers |
Starter
$20
|
Standard
$50
|
Advanced
$135
|
|---|---|---|---|
| Delivery Time | 3 days | 3 days | 4 days |
Number of Hours of Work | 2 | 5 | 12 |
Scriptwriting | - | ||
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
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MS
Massimiliano S.
Mar 31, 2025
Social Media & Content Manager spécialisé(e) IT
LB
Lucas B.
Sep 16, 2024
Assistant Francophone pour Gestion Administrative
About Lienkoun Gael
Customer Support | Community Management | Social Media Manager
100%
Job Success
Ouagadougou, Burkina Faso - 1:00 pm local time
Here I take care of your customers from first contact to complete satisfaction, delivering an optimal customer experience, while strengthening your online visibility through professional, human-first social media management — whether organic growth or paid advertising support, you're in the right place.
I'm a Customer Support Specialist, Community Manager & Social Media Manager with 7+ years of hands-on experience helping brands and SMEs build loyal, engaged audiences and deliver five-star client experiences across French and English-speaking markets (Europe, Belgium, Canada, Switzerland, French-speaking Africa).
I can help you with:
• Customer support (email, live chat, calls — French only)
• Complaint handling & escalation management
• Community moderation & animation
• Social media management (organic content & ad-supported growth)
• Administrative support & Virtual Assistance
I manage your support inbox, resolve escalations, run your social presence, moderate your community, and protect your brand reputation. Expertise in CRM, client communication, complaint handling, social media strategy, and community building: high-volume queues, de-escalated situations, client onboarding, content calendars, and engagement systems that build genuine brand loyalty. I don't just respond to problems — I build the systems that prevent them: SOPs, knowledge bases, response templates, escalation workflows, and CSAT reporting that make your operations scalable and measurable.
➤ WHY CHOOSE ME?
• Proven Customer Relations — I reduce backlog, lower churn, and turn negative experiences into loyalty
• French-First, English-Ready — native French, professional written English, across France, Belgium, Canada, West Africa
• Social Media & Content Savvy — content calendars, captions, visuals, DM/comment engagement, organic & paid growth
• Calm Under Pressure — high-volume inbox, escalated clients, public complaints
• Process Builder — SOPs, macros, onboarding flows, FAQs, escalation matrices
• Autonomous & Dependable — proactive, transparent, self-managed
➤ CUSTOMER SUPPORT & CLIENT RELATIONSHIP MANAGEMENT
Zendesk, Freshdesk, Gmail; live chat; complaint handling & escalation management; onboarding & churn reduction; order/refund management; B2B & B2C account management; FAQ/knowledge base/SOP writing; CSAT & NPS
➤ SOCIAL MEDIA MANAGEMENT
Content calendars, captions, copywriting, visual coordination (Canva, Adobe Suite), comment/DM engagement, organic growth & paid campaign support, retention tracking, brand voice consistency
➤ COMMUNITY MANAGEMENT
Facebook group/page moderation, WhatsApp Business/Telegram management, Instagram/Facebook/LinkedIn/TikTok moderation, online reputation monitoring, brand voice enforcement, stakeholder reporting
➤ VIRTUAL ASSISTANT & ADMINISTRATIVE SUPPORT
Data entry (Excel, Sheets, Word, Docs), PowerPoint/Slides, Google/Microsoft Forms, proofreading (EN/FR), EN↔FR translation, web research, file organization, calendar management, lead lists, AI-assisted tasks (ChatGPT, Claude, Gemini...)
➤ TOOLS & PLATFORMS
Zendesk | Freshdesk | Intercom | HubSpot | Zoho CRM | Meta Business Suite | WhatsApp Business | LinkedIn | Canva | Photoshop | Illustrator | InDesign | Notion | Trello | Asana | Google Workspace | Microsoft 365 | ChatGPT | Claude | Gemini | Google Drive | Dropbox | Zoom | Google Meet & more.
Ready to streamline your operations and elevate your customer experience? Customer support agent, social media/community manager, or reliable virtual assistant: I adapt to your needs and deliver measurable results.
Contact me today — I reply within 24 hours and offer a free 20-minute discovery call to discuss your needs.
Steps for completing your project
After purchasing the project, send requirements so Lienkoun Gael can start the project.
Delivery time starts when Lienkoun Gael receives requirements from you.
Lienkoun Gael works on your project following the steps below.
Revisions may occur after the delivery date.
Excel/CSV files
The client will send me the Exce/CSVl files with the data via Upwork