You will get Virtual Assistant Support for Online Business Operations
Rising Talent
Project details
You will get reliable, organised virtual assistant support focused on keeping your online business operations running smoothly. I support founders and teams by managing day-to-day admin, communication, task coordination, and operational follow-ups so nothing falls through the cracks.
My approach is structured, proactive, and detail-driven. I work comfortably across email, calendars, project management tools, and CRMs, and I adapt quickly to existing processes or SOPs. If you need dependable support that brings clarity, organisation, and consistency to your operations, this project is designed for you.
My approach is structured, proactive, and detail-driven. I work comfortably across email, calendars, project management tools, and CRMs, and I adapt quickly to existing processes or SOPs. If you need dependable support that brings clarity, organisation, and consistency to your operations, this project is designed for you.
Purpose
BusinessIndustry
Agriculture, Architecture & Interior Design, Arts & Design, Business Services & Consulting, Construction, Cybersecurity, Data Analytics, Ecommerce, Education, Events Planning, Manufacturing & Storage, Marketing & Advertising, Music, Photography, Retail & Wholesale, Sports & Fitness, Telecommunications, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$200
|
Standard
$400
|
Advanced
$800
|
|---|---|---|---|
| Delivery Time | 5 days | 10 days | 21 days |
Number of Revisions | 10 | 20 | 40 |
Number of Hours of Work | 10 | 20 | 40 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | |||
Formatting & Clean Up | |||
Project Management Support | |||
Travel Planning | - | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$35Frequently asked questions
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VI
Vasilii I.
Jul 10, 2026
GoHighLevel Project Manager
About Marco
Project Management | Customer Support Representative
Potchefstroom, South Africa - 4:16 am local time
I make that space calmer.
At GEM Solutions, I was the main point of contact across up to 15 active client accounts. I handled client questions, onboarded new customers, managed escalations, coordinated with designers and developers, tracked deadlines, reviewed work before delivery, and made sure open issues were followed through rather than quietly forgotten.
I also built much of the system behind that work.
The agency was relying heavily on WhatsApp messages, verbal handovers, and scattered information, so I built its ClickUp workspace from scratch. That included project templates, custom statuses, task ownership, deadlines, intake forms, milestone tracking, reminders, and QA workflows.
I wrote 14 practical SOPs covering onboarding, client communication, CRM workflows, QA, invoicing, and handover. I also introduced a clearer bug-reporting process using reproduction steps, screenshots, priorities, and assigned owners. This helped reduce average issue-resolution time from around five days to under two, while proactive client updates reduced chasing messages by roughly 60%.
More recently, I supported a short workflow project with Tailwind.ai, translating onboarding and CRM requirements into an Asana build containing 21 main cards and 136 subtasks. The work involved mapping dependencies, surfacing missing decisions, and turning a broad process into something the team could actually follow.
Before that, I ran my own media studio for six years. Every client relationship was my responsibility from the first conversation through delivery and ongoing support. I handled proposals, contracts, timelines, feedback, invoices, contractors, technical issues, and the occasional difficult conversation nobody particularly wanted to have.
I can help with:
Project coordination, timelines, risks, and follow-ups
Client onboarding and ongoing communication
Customer support, escalations, and issue ownership
ClickUp and Asana workspace organisation
CRM administration in Zoho One, HubSpot, and Salesforce
QA testing, bug tracking, and delivery checks
SOPs, process documentation, and internal knowledge bases
Remote team, developer, designer, and freelancer coordination
Inbox management, meeting notes, and action tracking
Website, CMS, form, and browser troubleshooting
My background in teaching also gave me something that translates surprisingly well into client work: patience. I know how to explain unfamiliar information clearly, adjust to different communication styles, and stay calm when someone is frustrated or confused.
I work well with minimal supervision, shifting priorities, and businesses where the documentation is still being built. I do not need everything to be perfectly organised before I begin. Organising it is often the reason I am there.
If you need someone who can keep clients confident, keep the team moving, and improve the system while doing the work, that is where I fit best.
Steps for completing your project
After purchasing the project, send requirements so Marco can start the project.
Delivery time starts when Marco receives requirements from you.
Marco works on your project following the steps below.
Revisions may occur after the delivery date.
Ongoing communication
Ongoing communication, task updates, and coordination are handled throughout the project duration.