You will get Virtual Business Support and Administrative Management
Project details
Experienced Virtual Assistant with a background in customer service. Inbound sales, and administrative support. Skilled in CRM tools. email and chat support, file management, google workforce . reliable detail oriented, quality results to help businesses grow and stay organized.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer SupportWhat's included
| Service Tiers |
Starter
$8
|
Standard
$10
|
Advanced
$15
|
|---|---|---|---|
| Delivery Time | 3 days | 3 days | 3 days |
Number of Revisions | 5 | 6 | 7 |
About Jhonnie
I am Experienced Sales Expert and Customer Service Specialist, VA
Rodriguez, Philippines - 7:50 am local time
I am an experienced Customer Support Specialist, Inbound Sales Professional, and Virtual Assistant with a strong background in telecommunications, internet, and TV service accounts. I bring proven skills in customer service operations, sales performance, CRM management, and team coordination, making me a valuable asset for growing businesses and remote teams.
I have hands-on experience supporting, guiding, and coordinating team members, ensuring quality service delivery, adherence to KPIs, and consistent customer satisfaction. I am comfortable handling escalations, mentoring agents, monitoring performance, and maintaining workflow efficiency in fast-paced environments.
🔑 Core Skills & Upwork Search Keywords:
Customer Support (Email, Chat, Voice Support)
Inbound Sales & Upselling
Team Handling & Agent Support
Quality Assurance & Call Monitoring
CRM Management (Zendesk, HubSpot, Freshdesk, ServiceNow, Zoho)
Ticket Management & Escalation Handling
KPI Monitoring & Performance Tracking
File Management & Documentation
Google Docs, Google Sheets & Basic Excel
Remote Team Collaboration & SOP Compliance
I am highly organized, detail-oriented, and results-driven, with the ability to manage tasks independently while supporting team objectives. I communicate clearly, follow structured processes, and adapt quickly to new tools and workflows.
💼 What I Bring to Your Business:
Reliable support for customer service and sales operations
Team coordination to maintain quality and productivity
Accurate reporting and documentation
Professional representation of your brand
If you are looking for a customer support expert, virtual assistant, or team support specialist who can handle responsibilities with minimal supervision and contribute to team success, I am ready to help.
📩 Let’s build a productive and efficient remote team together.
Steps for completing your project
After purchasing the project, send requirements so Jhonnie can start the project.
Delivery time starts when Jhonnie receives requirements from you.
Jhonnie works on your project following the steps below.
Revisions may occur after the delivery date.
send requirements, place order, , deliver results, start project
full virtual assistant & sales support, customer service, lead follow ups. CRM management, reports, and admin support