You will get Virtual Customer Support Manager Services
Project details
I am an experienced, high-performing and reliable Virtual Customer Support Management Professional with in-depth experience of 12+Years. I will help you in managing your work or business remotely consequently achieving your goal and providing high standard Virtual Customer Support Management Services.
Here is the list of tasks, which I will perform :
• Customer Support (Chat/Email/Voice)
• Acting as Virtual Manager for aligned team.
• Managing day-to-day operations.
• Ensuring completion of delegated tasks as per timelines.
• Ensuring timely delivery of service on agreed metrics
• Communication with clients.
• Identification of various training needs for team members and to provide them training accordingly.
• Performance management to drive performance among different teams and performing categories of employees through timely & constructive feedback and counseling.
• Employee Retention and Motivation
• Employee Performance management
• Quality Assurance
• Process Improvement
• Market Research
And MUCH MORE..
Here is the list of tasks, which I will perform :
• Customer Support (Chat/Email/Voice)
• Acting as Virtual Manager for aligned team.
• Managing day-to-day operations.
• Ensuring completion of delegated tasks as per timelines.
• Ensuring timely delivery of service on agreed metrics
• Communication with clients.
• Identification of various training needs for team members and to provide them training accordingly.
• Performance management to drive performance among different teams and performing categories of employees through timely & constructive feedback and counseling.
• Employee Retention and Motivation
• Employee Performance management
• Quality Assurance
• Process Improvement
• Market Research
And MUCH MORE..
Industry
Cybersecurity, Data Analytics, Ecommerce, Engineering, Hardware & Electronics, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Retail & Wholesale, Software, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$399
|
Standard
$699
|
Advanced
$1,399
|
|---|---|---|---|
| Delivery Time | 7 days | 15 days | 30 days |
Number of Outbound Calls | 1 | 1 | 1 |
Number of Email Sends | 1 | 1 | 1 |
Scriptwriting | |||
Summary Report | - | ||
Lead List | - | - |
About Kulwinder
Customer Service Management Professional
Chandigarh, India - 3:25 am local time
Skills :
• Team Management
• Client/Customer Relationship Management
• Process Management
• Training & Development
• Cross-functional Coordination
• Quality Management
• Target Achievement
• Strategic Management & Leadership
• Reports Management
• Performance Management
• Talent Acquisition
• Project Management
Steps for completing your project
After purchasing the project, send requirements so Kulwinder can start the project.
Delivery time starts when Kulwinder receives requirements from you.
Kulwinder works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1 : Start of Project ASAP
Familiarize myself with the mission and vision of the client along with the current challenges being faced by the client. This will help me to enable myself to align my work and action plans to achieve the strategic objective of client.
Step 2 : Setting Milestones
Post understanding and discussion with client will set milestones.