You will get Virtual Customer Support Rep | English & Spanish | Inbox + CRM Help
Project details
As a bilingual (English–Spanish) customer service professional with over 8 years of experience, I offer a personalized and flexible approach tailored to each business. What sets me apart is my ability to build genuine connections with clients while maintaining efficiency, professionalism, and brand consistency. I work independently, adapt to your time zone, and integrate seamlessly into your team using tools like Zendesk, Shopify, or CRM platforms. My goal is not just to respond to customers — it’s to represent your brand with empathy, clarity, and excellence.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Data Analytics, Ecommerce, Education, Engineering, Fashion & Apparel, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Retail & Wholesale, Sports & Fitness, Telecommunications, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$100
|
Standard
$250
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 20 days |
Number of Hours of Work | 5 | 10 | 20 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Live Chat Support
(+ 2 Days)
+$150About Maria
Bilingual Virtual Assistant | Admin & Marketing Support | 8+ Years Exp
Copacabana, Colombia - 12:29 am local time
I help you save time, stay organized, and focus on what matters by handling:
Inbox & calendar management
CRM & client follow-up
File & document organization
Social media scheduling
Email marketing (Mailchimp, Flodesk)
Reports & admin tasks
Organized, reliable, and flexible with your time zone. Let's work together to simplify your day.
I’m experienced in Customer Service, SAP, Excel, analyzing data, and content creation, SEO and SEM.
Steps for completing your project
After purchasing the project, send requirements so Maria can start the project.
Delivery time starts when Maria receives requirements from you.
Maria works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Setup
I’ll start by reviewing your business, product/service, and any customer service guidelines or tools you provide. I’ll also make sure I’m fully set up on the necessary platforms (email, CRM, chat tools, etc.).
Training & Familiarization
I’ll go through any FAQs, past customer interactions, and internal documentation to fully understand your tone of voice, policies, and common customer needs.