You will get Virtual Customer Support Representative Team
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Project details
Deliver exceptional customer experiences with professional email, chat, and customer support services. I help businesses respond to inquiries, resolve issues, process orders, and maintain customer satisfaction.
I provide complete e-commerce support to help online stores operate efficiently and deliver excellent customer experiences. Services include order processing, customer service, refunds and returns management, product listings, inventory updates, and marketplace support.
Having managed online stores, I understand the challenges of daily store operations and customer expectations. I prioritize accuracy, responsiveness, and proactive problem-solving to keep your business running smoothly.
Whether you're a growing store or an established brand, I can help streamline operations and improve customer satisfaction.
I provide complete e-commerce support to help online stores operate efficiently and deliver excellent customer experiences. Services include order processing, customer service, refunds and returns management, product listings, inventory updates, and marketplace support.
Having managed online stores, I understand the challenges of daily store operations and customer expectations. I prioritize accuracy, responsiveness, and proactive problem-solving to keep your business running smoothly.
Whether you're a growing store or an established brand, I can help streamline operations and improve customer satisfaction.
Purpose
PersonalIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$400
|
Standard
$800
|
Advanced
$1,600
|
|---|---|---|---|
| Delivery Time | 5 days | 10 days | 22 days |
Number of Hours of Work | 40 | 80 | 176 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10Frequently asked questions
8 reviews
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FK
Fiona K.
Nov 13, 2025
Customer Support Phone Agent eCommerce | Shopify | Gorgias | Subscriptions
DD
Dzuy D.
Jul 22, 2025
Video Data Reviewer Test
very fast work and responsive
MB
Malik B.
Jun 30, 2025
US based VA for order fulfilment
AH
Adam H.
Jan 1, 2025
Inside Sales Representative (Inbound Calls & Chats) for CutRateBatteries.com
Juan was perfect for our needs. His English is perfect. He was super sharp and quickly learned complex product lines. I can't recommend him more highly. It's hard to find people as talented as Juan.
MY
Mark Y.
Aug 21, 2024
Zillow Virtual Assistant
I would definitely hire Juan again.
About Juan Paolo
Customer Service Representative | E-commerce Support
100%
Job Success
Naga, Philippines - 1:50 am local time
My background combines elite, multi-channel experience from major global BPO organizations, leading technology companies, and fast-growing e-commerce businesses. Beyond resolving customer inquiries, I build customer loyalty, streamline support workflows, and ensure consistent, high-quality service even in high-volume environments.
Having successfully supported businesses across the US, UK, Canada, Europe, Australia, and New Zealand, I understand how to manage demanding support queues while maintaining accuracy, professionalism, and operational efficiency.
🛠️ 𝐉𝐨𝐛 𝐏𝐨𝐬𝐢𝐭𝐢𝐨𝐧𝐬 & 𝐌𝐚𝐢𝐧 𝐒𝐤𝐢𝐥𝐥𝐬
• 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞 (𝐂𝐒𝐑): Managing live chat, email ticketing, inbound phone calls, customer inquiries, and helpdesk queues.
• 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭: Handling backend store operations, processing orders, managing product listings, and tracking shipments.
• 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭: Managing customer refunds, product returns, exchanges, cancelations, and payment disputes.
• 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞: Troubleshooting software issues, hardware glitches, mobile devices, and network connection problems.
• 𝐒𝐚𝐥𝐞𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞 (𝐒𝐃𝐑): Cold calling, B2B sales support, lead generation, pre-qualifying leads, and appointment setting.
• 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 𝐏𝐫𝐨𝐩𝐞𝐫𝐭𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐫: Managing tenant emails, text messages, rental listing inquiries, and scheduling property appointments.
💻 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬
• 𝐇𝐞𝐥𝐩𝐝𝐞𝐬𝐤 & 𝐂𝐡𝐚𝐭 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞: Gorgias, Zendesk, Intercom, Freshdesk, Reamaze.
• 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 & 𝐒𝐡𝐢𝐩𝐩𝐢𝐧𝐠 𝐓𝐨𝐨𝐥𝐬: Shopify, ShipStation, Print-on-Demand (POD) platforms.
• 𝐂𝐑𝐌 𝐒𝐲𝐬𝐭𝐞𝐦𝐬: Salesforce, HubSpot CRM.
• 𝐏𝐫𝐨𝐩𝐞𝐫𝐭𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞: AppFolio.
• 𝐎𝐟𝐟𝐢𝐜𝐞 & 𝐏𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐢𝐭𝐲: Google Workspace (Sheets, Docs, Gmail), Microsoft Office.
🏆 𝐂𝐚𝐫𝐞𝐞𝐫 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬
• 𝟏𝟔+ 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 supporting customers and businesses across multiple industries.
• Managed customer support for international e-commerce brands serving customers throughout Europe, North America, and Australia.
• Provided technical support for major telecommunications and software companies, including 𝐓-𝐌𝐨𝐛𝐢𝐥𝐞, 𝐁𝐞𝐥𝐥 𝐂𝐚𝐧𝐚𝐝𝐚, 𝐉𝐞𝐭𝐬𝐭𝐚𝐫 𝐀𝐢𝐫𝐰𝐚𝐲𝐬, 𝐈𝐧𝐭𝐮𝐢𝐭 𝐓𝐮𝐫𝐛𝐨𝐓𝐚𝐱, 𝐈𝐧𝐭𝐮𝐢𝐭 𝐐𝐮𝐢𝐜𝐤𝐞𝐧, 𝐒𝐲𝐦𝐚𝐧𝐭𝐞𝐜, 𝐚𝐧𝐝 𝐀𝐓&𝐓.
• Supported healthcare insurance providers while maintaining HIPAA compliance.
• Assisted business owners through funding application processes and managed customer communications for financial services companies.
• Handled order fulfillment, listing management, and customer support for multiple e-commerce and Print-on-Demand businesses.
🎯 What I Bring to Your Team
• Reliability: I work with zero hand-holding. Give me your instructions, and I will start taking care of your customers immediately.
• Great Communication: Patient, professional, and clear communication that resolves issues quickly and keeps customers loyal to your brand.
• Detail-Oriented: I catch tracking errors, product glitches, and payment issues before they become bad reviews or chargebacks.
If you need a reliable 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 or 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞 to manage your inbox and support your business, let’s chat. Click Invite to Job and let’s connect this week!
Steps for completing your project
After purchasing the project, send requirements so Juan Paolo can start the project.
Delivery time starts when Juan Paolo receives requirements from you.
Juan Paolo works on your project following the steps below.
Revisions may occur after the delivery date.
Requirement Gathering
Review the client's instructions, project goals, access requirements, and expected deliverables.
Project Assessment & Planning
Analyze the tasks and create a workflow to ensure efficient and accurate completion.