You will get Virtual Customer Support Representative Team
Top Rated
Project details
Deliver exceptional customer experiences with professional email, chat, and customer support services. I help businesses respond to inquiries, resolve issues, process orders, and maintain customer satisfaction.
I provide complete e-commerce support to help online stores operate efficiently and deliver excellent customer experiences. Services include order processing, customer service, refunds and returns management, product listings, inventory updates, and marketplace support.
Having managed online stores, I understand the challenges of daily store operations and customer expectations. I prioritize accuracy, responsiveness, and proactive problem-solving to keep your business running smoothly.
Whether you're a growing store or an established brand, I can help streamline operations and improve customer satisfaction.
I provide complete e-commerce support to help online stores operate efficiently and deliver excellent customer experiences. Services include order processing, customer service, refunds and returns management, product listings, inventory updates, and marketplace support.
Having managed online stores, I understand the challenges of daily store operations and customer expectations. I prioritize accuracy, responsiveness, and proactive problem-solving to keep your business running smoothly.
Whether you're a growing store or an established brand, I can help streamline operations and improve customer satisfaction.
Purpose
PersonalIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$400
|
Standard
$800
|
Advanced
$1,600
|
|---|---|---|---|
| Delivery Time | 5 days | 10 days | 22 days |
Number of Hours of Work | 40 | 80 | 176 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10Frequently asked questions
8 reviews
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FK
Fiona K.
Nov 13, 2025
Customer Support Phone Agent eCommerce | Shopify | Gorgias | Subscriptions
DD
Dzuy D.
Jul 22, 2025
Video Data Reviewer Test
very fast work and responsive
MD
Malik D.
Jun 30, 2025
US based VA for order fulfilment
AH
Adam H.
Jan 1, 2025
Inside Sales Representative (Inbound Calls & Chats) for CutRateBatteries.com
Juan was perfect for our needs. His English is perfect. He was super sharp and quickly learned complex product lines. I can't recommend him more highly. It's hard to find people as talented as Juan.
MY
Mark Y.
Aug 21, 2024
Zillow Virtual Assistant
I would definitely hire Juan again.
About Paolo
Customer Service Representative | Email, Phone & Chat | Ecommerce VA
100%
Job Success
Naga, Philippines - 7:19 am local time
I work independently, learn new systems quickly, and thrive in fast-paced environments. Whether it's handling customer inquiries, managing Shopify orders, updating CRMs, scheduling appointments, tracking shipments, troubleshooting technical issues, or supporting sales pipelines, I focus on accuracy, responsiveness, and creating a great customer experience.
I've supported businesses across the US, Canada, Europe, Australia, and New Zealand, working with both B2B and B2C customers.
What I Can Help With
• Customer Support (Phone, Email & Live Chat)
• Shopify Store Support & Order Management
• Refunds, Returns, Exchanges & Order Tracking
• Virtual Assistant & Administrative Support
• CRM Management & Data Entry
• SDR Support, Lead Follow-ups & Appointment Setting
• Property Management Support (Leasing & Tenant Communication)
• Technical Support (Windows, Software, Network & Mobile Devices)
Platforms & Tools
✔ Customer Support: Gorgias, Reamaze, Zendesk, Enchant, Intercom, Freshdesk
✔ CRM: HubSpot, Salesforce, Oracle NetSuite, AppFolio
✔ E-commerce: Shopify, ShipStation, Print-on-Demand platforms
✔ Productivity: Google Workspace, Microsoft Office, Excel, Word
Career Highlights
• 16+ years of customer service, technical support, sales, and virtual assistant experience.
• Supported global brands including Bell Canada, T-Mobile, Jetstar Airways, Intuit TurboTax, Intuit Quicken, Symantec, AT&T, Nassau Re, plus multiple high-volume Shopify stores.
• Managed customer support, logistics, order fulfillment, and store operations for international e-commerce brands.
• Managed outbound email campaigns, CRM updates, lead tracking, and pipeline management using HubSpot.
• Supported US property management companies by handling leasing inquiries, tenant communication, appointment scheduling, and AppFolio operations.
Why Clients Hire Me
✔ Strong written and spoken English
✔ Excellent phone, email, and chat support
✔ Reliable, organized, and detail-oriented
✔ Fast learner who requires minimal supervision
✔ Comfortable handling high-volume workloads
✔ Focused on delivering great customer experiences
If you're looking for someone who can step in quickly, communicate professionally, and help your business run more efficiently, I'd love to connect.
Steps for completing your project
After purchasing the project, send requirements so Paolo can start the project.
Delivery time starts when Paolo receives requirements from you.
Paolo works on your project following the steps below.
Revisions may occur after the delivery date.
Requirement Gathering
Review the client's instructions, project goals, access requirements, and expected deliverables.
Project Assessment & Planning
Analyze the tasks and create a workflow to ensure efficient and accurate completion.