You will get Virtual Operations and Admin Support
Project details
I will act as your virtual operations associate, managing admin, reporting, and customer support processes so you can focus on growth. With experience in Zendesk, Notion, and operations, I’ll keep your systems running smoothly and provide weekly updates to keep you in control.
What's included
| Service Tiers |
Starter
$200
|
Standard
$250
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 7 days | 14 days | 20 days |
Number of Hours of Work | 35 | 70 | 400 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
About Munira
Zendesk Specialist | Operations & Customer Experience Consultant
Accra, Ghana - 12:21 am local time
Here’s what I can do for you:
Zendesk setup & optimization: Automations, triggers, macros, workflows, dashboards.
Customer support process audits: Identify gaps, reduce resolution times, and boost CSAT.
Analytics & reporting: Build clear dashboards in Zendesk, Notion, or Google Sheets.
Team coaching & training: Turn new hires into top performers in weeks, not months.
Virtual operations support: Notion systems, documentation, and project coordination.
Some wins from my past work:
Increased team scalability from 45% to 95% after leading a full process review.
Cut median ticket resolution time from 10 hours to 0.5 hours through workflow fixes.
Reduced escalated tickets by 80% by training and mentoring team members.
Delivered support to 300+ customers per day while keeping CSAT at 4.3.
I’m not just a support rep; I build systems that scale. Whether you’re a busy founder drowning in tickets or a team that needs structure, I’ll help you save time, retain customers, and focus on growth.
Steps for completing your project
After purchasing the project, send requirements so Munira can start the project.
Delivery time starts when Munira receives requirements from you.
Munira works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding, Setup and Task Execution
– Get access to your tools and align on weekly goals. – Handle reporting, monitoring, and workflow tasks.
Progress Tracking and Ongoing Optimization
– Share weekly updates and improvements. – Suggest improvements to save time and scale.