You will get Web/Market Research and Data Entry
Rising Talent
Project details
I take raw data and turn it into dashboards and reports that are easy to read and act on. I use a mix of market research, competitor bench-marking, trend analysis, data cleaning, and performance tracking to make sure every insight is accurate and meaningful. My process includes collecting data from reliable sources, validating it, and visualising it clearly so clients can spot patterns and make informed decisions. Each project is custom-made, visually appealing, and focused on outcomes, using tools like Excel, Google Sheets, google search operators. Whether it’s analysing growth trends, tracking performance metrics, or uncovering opportunities, I provide professional, actionable insights that clients can trust and use immediately.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$50
|
Advanced
$85
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Revisions | 1 | 2 | 3 |
Number of Citations | 5 | 10 | 20 |
Graph or Table Creation | |||
Formatting & Clean Up | |||
Professional Journal Citations | - | - | |
Summary | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$20
Additional Revision
+$10
Additional Hour of Work
+$15
Additional Citation
(+ 1 Day)
+$5
Professional Journal Citations
(+ 1 Day)
+$5Frequently asked questions
1 review
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GW
Giselle W.
May 14, 2026
100 Needed for Reading/Response Project - Alpha (May 2026)
Ozioma communicated clearly, worked efficiently, and was great to work with.
About Ozioma
Customer Support & Operations Specialist | Zendesk | Shopify | SOPs
amuwo-odofin, Nigeria - 7:11 pm local time
I help eCommerce, SaaS, fintech, tech, and service-based businesses improve customer satisfaction by delivering responsive customer support and building efficient operational systems. Whether it's managing customer inquiries, optimizing workflows, documenting processes, or coordinating day-to-day operations, I help businesses stay responsive, organized, and efficient.
Most customer support professionals focus on resolving tickets. I go a step further by identifying recurring issues, improving workflows, documenting processes, managing CRM data, and creating systems that help teams work smarter while delivering consistently excellent customer experiences.
Throughout my career, I've earned leadership trust by taking ownership, solving problems proactively, and improving the way work gets done. I was promoted to Team Lead within six months in a BPO environment, considered for a General Manager role within three months in a recruiting company due to my performance and leadership potential, and entrusted to research, evaluate, recommend, and finalize a recruitment partnership that continues to deliver a reliable 72-hour hiring turnaround.
What I've Done:
• Managed 800–1,000 customer inquiries weekly during peak periods for an eSports and AR/VR company through email support, online chat support, and phone support, while maintaining responsiveness and delivering excellent customer experiences.
• Supported an eCommerce business by handling 60+ weekend customer requests, assisting with order tracking, order fulfillment, refunds, product inquiries, account support, and complaint resolution.
• Created written SOPs, scripts, process documentation, flowcharts, knowledge bases, and video walkthroughs that standardized workflows, simplified onboarding, improved training, and increased operational consistency.
• Managed CRM data, administrative support, reporting, research, and data entry while maintaining accurate records and supporting business operations.
• Coordinated communication across internal teams, vendors, and stakeholders to resolve issues quickly, improve collaboration, and ensure projects stayed on track.
• Identified opportunities for process improvement and workflow optimization to reduce recurring issues and improve customer support operations.
Services I Provide:
✔ Customer Support (Email, Online Chat & Phone Support)
✔ Customer Service & Customer Experience (CX)
✔ Ticket & Inbox Management
✔ Order Tracking & Order Fulfillment
✔ Customer Escalation & Complaint Resolution
✔ Shopify Customer Support
✔ CRM Data Management & Reporting
✔ Administrative & Executive Support
✔ Data Entry & Documentation
✔ SOP Creation (Written, Flowcharts & Video SOPs)
✔ Knowledge Base Management
✔ Workflow Optimization & Process Improvement
✔ Customer Support Operations
✔ Team Coordination
✔ Vendor & Stakeholder Communication
Tools & Platforms:
Zendesk • HubSpot • Intercom • Freshdesk • Shopify • Slack • Google Workspace • Microsoft Office • Notion • Asana • Trello • ClickUp • Monday . com • Airtable
If you're looking for someone who can do more than answer customer inquiries, someone who can strengthen your customer support operations, improve internal processes, and help your business run more efficiently, I’d love to discuss how I can support your team.
Steps for completing your project
After purchasing the project, send requirements so Ozioma can start the project.
Delivery time starts when Ozioma receives requirements from you.
Ozioma works on your project following the steps below.
Revisions may occur after the delivery date.
Insight Interpretation & Recommendations
After creating the dashboards, I analyse the results to identify patterns, trends, and key insights. Secondly, i provide actionable recommendations based on the data so clients can make informed decisions.
Optional follow-up support
Offer a short session or notes to explain the dashboards and charts. Provide guidance on how to update the dashboards with new data in the future.