You will get Web/Market Research and Data Entry
Rising Talent
Project details
I take raw data and turn it into dashboards and reports that are easy to read and act on. I use a mix of market research, competitor bench-marking, trend analysis, data cleaning, and performance tracking to make sure every insight is accurate and meaningful. My process includes collecting data from reliable sources, validating it, and visualising it clearly so clients can spot patterns and make informed decisions. Each project is custom-made, visually appealing, and focused on outcomes, using tools like Excel, Google Sheets, google search operators. Whether it’s analysing growth trends, tracking performance metrics, or uncovering opportunities, I provide professional, actionable insights that clients can trust and use immediately.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$50
|
Advanced
$85
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Revisions | 1 | 2 | 3 |
Number of Citations | 5 | 10 | 20 |
Graph or Table Creation | |||
Formatting & Clean Up | |||
Professional Journal Citations | - | - | |
Summary | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$20
Additional Revision
+$10
Additional Hour of Work
+$15
Additional Citation
(+ 1 Day)
+$5
Professional Journal Citations
(+ 1 Day)
+$5Frequently asked questions
1 review
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GW
Giselle W.
May 14, 2026
100 Needed for Reading/Response Project - Alpha (May 2026)
Ozioma communicated clearly, worked efficiently, and was great to work with.
About Ozioma
Customer Support & Operations Specialist
amuwo-odofin, Nigeria - 3:38 am local time
I help businesses deliver excellent customer experiences while improving the processes behind them. Beyond answering tickets, I identify recurring issues, document workflows, coordinate teams, and help create systems that keep operations running smoothly.
My experience includes supporting eCommerce, AR/VR, and service-based businesses through email, chat, and phone support while collaborating with internal teams and stakeholders.
Highlights of my experience:
• Managed 800-1,000 customer inquiries weekly during peak periods for an eSports and AR/VR company.
• Handled 60+ weekend support requests for an eCommerce business while maintaining responsiveness and service quality.
• Created SOPs and process documentation to improve consistency and streamline workflows.
• Coordinated communication across teams, vendors, and stakeholders to ensure smooth operations.
• Tracked projects and followed up on deliverables to maintain accountability and timely completion.
Services I provide:
✓ Email Support
✓ Live Chat Support
✓ Phone Support
✓ Customer Service
✓ Ticket Management
✓ Customer Escalation Handling
✓ Operations Coordination
✓ SOP Creation & Process Documentation
✓ Workflow Management
✓ Project Tracking & Follow-Up
✓ Team Coordination
✓ Reporting & Research
✓ Vendor & Stakeholder Communication
Tools and Platforms:
• Zendesk
• Gorgias
• HubSpot
• Freshdesk
• Intercom
• Shopify
• Slack
• Google Workspace
• Microsoft Office Suite
• Notion
• Trello
• Asana
• ClickUp
• Monday . com
• Airtable
• Calendly
Whether you need someone to manage customer interactions, organize workflows, document processes, or support day-to-day operations, I can help your business stay responsive, efficient, and well-organized.
Let's discuss how I can support your team.
Steps for completing your project
After purchasing the project, send requirements so Ozioma can start the project.
Delivery time starts when Ozioma receives requirements from you.
Ozioma works on your project following the steps below.
Revisions may occur after the delivery date.
Insight Interpretation & Recommendations
After creating the dashboards, I analyse the results to identify patterns, trends, and key insights. Secondly, i provide actionable recommendations based on the data so clients can make informed decisions.
Optional follow-up support
Offer a short session or notes to explain the dashboards and charts. Provide guidance on how to update the dashboards with new data in the future.